McDonald's

Name: McDonald's
Address: 14271 Gratiot Ave, Detroit, Michigan, 48205, US
Telephone: (313) 521-4212
Price range: $
Rating: 2.4

$ • Fast Food, Burgers, Coffee Shops

Hours:
14271 Gratiot Ave, Detroit
(313) 521-4212

Menu Order Online

About McDonald's

McDonald's has a new kiosk system for ordering, which can be faster than waiting in line. However, some customers have reported issues with staff rudeness and unsanitary conditions. There have also been complaints about order accuracy, such as getting shorted a chicken sandwich and difficulty fixing the mistake even after showing the order in the app. It is not recommended to bring children to this location. One reviewer mentioned an incident involving a stranger near their vehicle in the parking lot. Recently, some customers expressed frustration over long wait times despite ordering ahead on the app, with one mentioning they waited 20 minutes and received luke warm food. The night staff has been described as unprofessional and overwhelmed, especially during busy hours, with no clear communication through the headset. On a positive note, the lobby was reported to be clean, and some customers found the food and customer service to be good, which was a surprise given the area's reputation. Additionally, some customers felt they were unfairly treated, with staff complaints about them and feeling like they were being treated as if they might commit a crime. Despite these issues, food was often hot and fresh when taken home, though communication during order placement has been challenging for some.