My boyfriend and I did a staycation July 20th for one night at this Nobu hotel location. We have gone multiple times to this location, for it is always so calm and a breath of fresh air compared to other Vegas hotels. For locals this is the place to stay. The day we checked in the woman that was working the front desk was beyond accommodating ( I wish I had gotten her name, for she made our entire trip). Not only did she upgrade our room but she even called us later to ask if we needed anything. For the hotel itself as I have said before is always wonderful. The style of hotel is simplistic and modern (i.e.. significantly less old looking than many other hotel rooms on the strip), the spaces are clean, the rooms are quiet and peaceful even to the point of being called elegant. I know that whenever I want a nice stay here in Vegas I can always depend on this location to be my getaway. Thank you for the great stay!
tymY9748MR
Awesome spot tucked inside the beautiful Caesars Palace. It is an intimate experience inside such a massive place. Check In/Out cannot possibly be easier. Rosario, Kim, Teri and Giselle at the desk were all incredibly professional and fantastic hosts. Give them all a raise. Got us reservations when needed. Room was incredibly clean and I couldn’t have asked for more.
kevin k
This was my first time staying at Nobu. I stayed here for 5 days, as I was in Vegas for a conference. I arrived at 8am, and I knew that I would be unable to check in. Which was fine, as I would hang out at the pool. At 1:00, I received a text that my room was ready to check in. I went to the desk, and here is where customer service was not at its best. Daniel was the man I was dealing with. He told me that I could check in, but would need to pay 40 dollars. I told him about the text I received, and he replied that I was still in the early times of checking in, and that there might be people checking in later that might pay to check in early. I said, but it’s my room, and it’s early. I told him in years past when I stayed in the Augustus Tower, I never had this issue. His response was that we are not Augustus, we are Nobu. Is there anything else? I replied kindly, so you’re going to really have me wait another 3 hours? His response, is there anything else I can do for you? Fast forward to 3:18 when I get a call from Daniel, telling me that my room was ready. I responded by saying is it 4:00 already? He hung up on me. Very classy! There was a family that we met earlier in the day, that was allowed to check in early, and didn’t have to pay a fee. Interesting! We finally checked in our room after 4. The room was fine. Will I stay here again? Possibly.
Vacation42333521802
I did not enjoy my stay at the Nobu Caesar’s tower. Right from the start, the receptionist was rude, not accommodating, and gave incorrect information about parking. Hotel parking is terrible with machine issues and long lines of cars stuck inside trying to get out. They try to get you with hidden fees… like the rooms have cellphone blocking (is what I presume, because there is almost no reception inside the rooms) forcing you to use WiFi but WiFi costs $15/day if you have more than two devices. Parking is not included. If you try to purchase anything in the resort it’s double the price of what it would otherwise cost. The pools are mostly blocked off with paid beds, so, unless you want to spend $100+ on a daybed then you get to lay outback with the rest of the “peasants”. I’ve stayed with Caesar’s before and had a terrible experience with their room’s being old and beat up. But I liked the resort design and pools. So I thought I’d give them another shot and try to stay at the nicer Nobu tower. The second experience was just as bad and I won’t be coming back. This is a very expensive hotel. I expected better service for the high price and not to be nickel-and-dime’d for everything. Having stayed at many other Vegas resorts with no issues, for some reason Cesar’s continues to leave a sour taste. The resort design is beautiful and still worth a stroll through, but otherwise you will get better value staying elsewhere. I do not recommend Cesar’s Las Vegas.
Explorer07479470025
I would absolutely never go to Nobu again. In order to even use the refrigerator, you have to pay $75 on TOP of the cost of the room. There’s no microwave or anything. I get it’s Vegas but this place just felt ridiculous. Truly would give them -1 stars out of 10 if I could.
caliami
I'm scheduled to stay at the Nobu midweek later this month for a conference that is at the Caesar's. I booked using miles and didn't get a chance to look at the reviews until after booking..... I've been to the Nobu in Palo Alto and Cabo and they're absolutely stunning with impeccable service so I guess I just assumed that the Vegas location would be an extension of that? I'm VERY concerned after reading all the recent reviews here on Tripadvisor and Google. as well as my experience with them today. I called to confirm my reservation as well as to let them know that I would be doing a late check in because my flight doesn't get in until 11:30pm. The man that answered the phone was so rude and proceeded to talk over me with a prewritten script that basically was a bunch of words with no real solution to my issue. He handled the call like I was going to be staying at Motel 6. Such a poor attitude; honestly Nobu you really need to do better with training people to have a little empathy and customer service. He told me that they couldn't accommodate a late check in until the day of and that the reservation could be CANCELLED for a no show if I didn't call in same day but prior to the check in time. I explained that I have an incredibly demanding job and am very likely not going to have time to do it that day which will end up being a 16 hour day for me. He again expressed that this is what he has been told to do by upper management and that another woman that was getting in around the same time as me (presumably for the same conference) was told the same thing. He seemed so robotic but did make sure to let me know that this lack of concern for care and customer service comes from the top management and this is how they have been coached to deal with guests. I'm coming to take a course and exam. I asked to put in a request for an upper level floor, non-smoking and a room that was quiet. He kind of laughed and said, "well there really isn't a quiet room....this is Las Vegas. Quiet is a very relative term. " Well that's interesting because that's how you brand your hotel and its the reason I paid extra to stay at Nobu as opposed to the Caesars Palace. What a off hand and flippant thing to say! He scoffed at my mention of an upper floor, after reading some of the other reviews I guess it's because there really isn't one.....its floors 2-12 but labeled 70-80? Weird. I let him know that the examination I am scheduled to take is on my day of checkout from 7:30 to 12. I asked to request a late checkout. Again with the disinterested script that I would have to call the morning of or earliest the night before to see if they could accommodate a late checkout. I reminded him that I would literally be in the MIDDLE OF AN EXAM the morning of and he sighed and again said that he was sorry but he was just saying what he had been told to say. So incredibly ridiculous that you guys can't figure out how to manage the MOST BASIC of requests. After reading the other reviews they all have a similar theme. Can't pick up the phone, can't clean the rooms properly (seriously the lady that showed pics of hair everywhere and dirty floors- what is wrong with you guys?) , don't offer room service in a timely way, won't offer to help organize or do the most basic things like bringing your bags to your room in under an hour. Is this what hospitality has come to at a 5 STAR HOTEL??? So disheartening; I called back to get the contact for the general manager of the hotel since it seems that Martha Morales, the previous manager recently left. I was put on hold "indefinitely". If management from the hotel really values customer service I would appreciate they reach out to me through the private message feature with the email of the general manager or a phone number other than the generic front desk to help address some of my concerns. Side Note: What kind of 5 star hotel has the gall to CHARGE FOR A COFFEE MAKER AND POD OR AN IN ROOM FRIDGE? S
Meghan82
I made the decision to try Nobu during a business trip vs. staying at my usual choice, Aria. Never again. I understand a hotel needs to make money but I have never seen a hotel take such a money-grubbing approach. First, the desk clerk tried to push REALLY hard for me to pay for an upgraded room at an extra $100 per night. He said I could check in immediately. Then they wanted to charge me a fee to “put a rush on my room being cleaned and ready soon”. I finally agreed to pay the $50 to check in 3 hrs before check in time. Fine, whatever a lot of hotels do that. But then they wanted to nickle and dime every other component of the stay. I asked if I could have an 11:30am check out time vs. 11am and they said only if I paid $50 extra. It’s 30 minutes! I wouldn’t have even asked but housekeeping let themselves into my room at 9:30am (i didn’t answer because I was in the shower) and I didn’t want them coming back at 11am on the dot. I needed a quiet space to make a sensitive phone call that started at 11am. Then they said I could rent out a conference room for xx dollars if I needed a quiet space. Nice try with THAT upsell. When I asked if I could take the business call sitting at a table in Nobu restaurant since it was closed, they said no. I got so frustrated I had to ask my CEO to cover the call. Definitely NOT a business traveller friendly hotel. On top of the horrible customer service experience, the walls of the room are super thin and I could hear my neighbors talking about their dinner plans. Half the lights in my room didn’t work. The tv was wonky and kept turning off. And the elevators for the tower are SO SLOW. I’ve stayed at Caesar’s before and the Julius Tower was much nicer, much better customer service and they let me check out at 12pm without paying extra so there’s NO value to staying in Nobu. Will definitely head back to the Aria on my next work trip. Similar room rate, much better value and overall better experience.
belindalM5625IP
What a peaceful escape from the Vegas buzz while still being centrally located on the Strip. I’ve been wanting to stay at Nobu for some time and it did not disappoint. The accommodations were absolutely beautiful and came second only to the great staff that welcomed us. Gizelle was especially a pleasure to work with. She welcomed us with a warm smile and made the check-in process a breeze. I can’t wait to stay here again.
gypsyjess
We booked three rooms, two of which were large suites for our family. The suites are huge and have a pool table, two bathrooms, one king bed, sofas and refrigerators but we had to beg for a microwave and they wouldn't give us cutlery or plates nor coffee mugs. There was a Keurig coffee machine but no pods to make coffee were available. There was snacks and some drinks for purchase. The rooms are large and feel impressive upon arrival and the beds are extremely comfortable but lack basic things like full length mirrors, black out curtains in the living room, smart tvs, hotel map/directory, 24 hour room service. The service at the hotel in general was disappointing. We couldn't get room service after 8pm. So when my family arrived after a long flight at 4pm and my mom didn't feel well and wanted to rest and eat dinner in the room the hotel couldn't accommodate us. They didn't even tell us there wasn't room service after 8pm. They went as far as to say no delivery service apps come to the hotel. Which I found out later wasn't true. We had to go downstairs to the food court and bring it up to the room. The staff couldn't be bothered to help us get ice or bring us plates and cutlery. The second night we had dinner at Nobu and we went to the Adele show. We asked the front desk that had 3 people standing there if they could help us bring 1 gift bag up to my mothers room so we wouldn't be late for the show and also because it's hard for my parents to walk so much. They couldn't help us and said there wasn't any bellboys working which I found hard to believe on a Saturday night at 7:45. They wouldn't even hold the bag for a few hours. I've never in my life been to a hotel that doesn't hold bags with a ticket. Or try to help. Basically they couldn't be bothered. That was the attitude we got the entire time from the staff. I ended up running the bag up to the room and caught up with my family at the concert. In general the front desk was rude and dismissive to our entire family. We came to celebrate our mothers 75 th Birthday (flying in from NY and Detroit) and we dined at Nobu, saw Adele (which was the highlight) ate at Mr. Chows, shopped and played at the casinos. We had fun and it was great uniting the family but the Nobu hotel is far from a luxury hotel and next trip we will look elsewhere. It's hard to get information about the property and the amenities and find out where things were located. No maps or information for guests regarding pools, spas etc. so we never went to the pool or spa. You can scan a QR code but that only brings you to a page of the food that is available only at certain hours for delivery. Originally we had a regular room (no bath) and when we arrived we upgraded it the suite because of the bath. That was the best part. We really used the large bathtub and steam room that the suite provides. The cleaning staff was very friendly and accommodating on our floor. They ended up being the ones that helped arrange a microwave, get us ice (no ice machine on the floor) bring us towels and soaps and they were friendly and kind. Unlike the front desk staff and people who answer the telephones. Theres an AI concierge named IVY that you can text since it's hard to get anyone to answer the phones but AI IVY also has its limits. This hotel sadly has gone down in quality and service and it doesn't seem to be improving post pandemic and I wouldn't book a Nobu hotel again.
200PeterR200
Having spent a bit of time exploring Nevada and California we booked into Nobu as a treat the night before flying home from Vegas. We were upgraded to a suite! Absolutely amazing! Even without the upgrade the hotel is very well presented, a lovely boutique hotel amid the chaos of Caesar's. The gym is small but functional and there's a useful lounge area. The hotel uses the Caesar's pools which have something for everyone.
My boyfriend and I did a staycation July 20th for one night at this Nobu hotel location. We have gone multiple times to this location, for it is always so calm and a breath of fresh air compared to other Vegas hotels. For locals this is the place to stay. The day we checked in the woman that was working the front desk was beyond accommodating ( I wish I had gotten her name, for she made our entire trip). Not only did she upgrade our room but she even called us later to ask if we needed anything. For the hotel itself as I have said before is always wonderful. The style of hotel is simplistic and modern (i.e.. significantly less old looking than many other hotel rooms on the strip), the spaces are clean, the rooms are quiet and peaceful even to the point of being called elegant. I know that whenever I want a nice stay here in Vegas I can always depend on this location to be my getaway. Thank you for the great stay!
Awesome spot tucked inside the beautiful Caesars Palace. It is an intimate experience inside such a massive place. Check In/Out cannot possibly be easier. Rosario, Kim, Teri and Giselle at the desk were all incredibly professional and fantastic hosts. Give them all a raise. Got us reservations when needed. Room was incredibly clean and I couldn’t have asked for more.
This was my first time staying at Nobu. I stayed here for 5 days, as I was in Vegas for a conference. I arrived at 8am, and I knew that I would be unable to check in. Which was fine, as I would hang out at the pool. At 1:00, I received a text that my room was ready to check in. I went to the desk, and here is where customer service was not at its best. Daniel was the man I was dealing with. He told me that I could check in, but would need to pay 40 dollars. I told him about the text I received, and he replied that I was still in the early times of checking in, and that there might be people checking in later that might pay to check in early. I said, but it’s my room, and it’s early. I told him in years past when I stayed in the Augustus Tower, I never had this issue. His response was that we are not Augustus, we are Nobu. Is there anything else? I replied kindly, so you’re going to really have me wait another 3 hours? His response, is there anything else I can do for you? Fast forward to 3:18 when I get a call from Daniel, telling me that my room was ready. I responded by saying is it 4:00 already? He hung up on me. Very classy! There was a family that we met earlier in the day, that was allowed to check in early, and didn’t have to pay a fee. Interesting! We finally checked in our room after 4. The room was fine. Will I stay here again? Possibly.
I did not enjoy my stay at the Nobu Caesar’s tower. Right from the start, the receptionist was rude, not accommodating, and gave incorrect information about parking. Hotel parking is terrible with machine issues and long lines of cars stuck inside trying to get out. They try to get you with hidden fees… like the rooms have cellphone blocking (is what I presume, because there is almost no reception inside the rooms) forcing you to use WiFi but WiFi costs $15/day if you have more than two devices. Parking is not included. If you try to purchase anything in the resort it’s double the price of what it would otherwise cost. The pools are mostly blocked off with paid beds, so, unless you want to spend $100+ on a daybed then you get to lay outback with the rest of the “peasants”. I’ve stayed with Caesar’s before and had a terrible experience with their room’s being old and beat up. But I liked the resort design and pools. So I thought I’d give them another shot and try to stay at the nicer Nobu tower. The second experience was just as bad and I won’t be coming back. This is a very expensive hotel. I expected better service for the high price and not to be nickel-and-dime’d for everything. Having stayed at many other Vegas resorts with no issues, for some reason Cesar’s continues to leave a sour taste. The resort design is beautiful and still worth a stroll through, but otherwise you will get better value staying elsewhere. I do not recommend Cesar’s Las Vegas.
I would absolutely never go to Nobu again. In order to even use the refrigerator, you have to pay $75 on TOP of the cost of the room. There’s no microwave or anything. I get it’s Vegas but this place just felt ridiculous. Truly would give them -1 stars out of 10 if I could.
I'm scheduled to stay at the Nobu midweek later this month for a conference that is at the Caesar's. I booked using miles and didn't get a chance to look at the reviews until after booking..... I've been to the Nobu in Palo Alto and Cabo and they're absolutely stunning with impeccable service so I guess I just assumed that the Vegas location would be an extension of that? I'm VERY concerned after reading all the recent reviews here on Tripadvisor and Google. as well as my experience with them today. I called to confirm my reservation as well as to let them know that I would be doing a late check in because my flight doesn't get in until 11:30pm. The man that answered the phone was so rude and proceeded to talk over me with a prewritten script that basically was a bunch of words with no real solution to my issue. He handled the call like I was going to be staying at Motel 6. Such a poor attitude; honestly Nobu you really need to do better with training people to have a little empathy and customer service. He told me that they couldn't accommodate a late check in until the day of and that the reservation could be CANCELLED for a no show if I didn't call in same day but prior to the check in time. I explained that I have an incredibly demanding job and am very likely not going to have time to do it that day which will end up being a 16 hour day for me. He again expressed that this is what he has been told to do by upper management and that another woman that was getting in around the same time as me (presumably for the same conference) was told the same thing. He seemed so robotic but did make sure to let me know that this lack of concern for care and customer service comes from the top management and this is how they have been coached to deal with guests. I'm coming to take a course and exam. I asked to put in a request for an upper level floor, non-smoking and a room that was quiet. He kind of laughed and said, "well there really isn't a quiet room....this is Las Vegas. Quiet is a very relative term. " Well that's interesting because that's how you brand your hotel and its the reason I paid extra to stay at Nobu as opposed to the Caesars Palace. What a off hand and flippant thing to say! He scoffed at my mention of an upper floor, after reading some of the other reviews I guess it's because there really isn't one.....its floors 2-12 but labeled 70-80? Weird. I let him know that the examination I am scheduled to take is on my day of checkout from 7:30 to 12. I asked to request a late checkout. Again with the disinterested script that I would have to call the morning of or earliest the night before to see if they could accommodate a late checkout. I reminded him that I would literally be in the MIDDLE OF AN EXAM the morning of and he sighed and again said that he was sorry but he was just saying what he had been told to say. So incredibly ridiculous that you guys can't figure out how to manage the MOST BASIC of requests. After reading the other reviews they all have a similar theme. Can't pick up the phone, can't clean the rooms properly (seriously the lady that showed pics of hair everywhere and dirty floors- what is wrong with you guys?) , don't offer room service in a timely way, won't offer to help organize or do the most basic things like bringing your bags to your room in under an hour. Is this what hospitality has come to at a 5 STAR HOTEL??? So disheartening; I called back to get the contact for the general manager of the hotel since it seems that Martha Morales, the previous manager recently left. I was put on hold "indefinitely". If management from the hotel really values customer service I would appreciate they reach out to me through the private message feature with the email of the general manager or a phone number other than the generic front desk to help address some of my concerns. Side Note: What kind of 5 star hotel has the gall to CHARGE FOR A COFFEE MAKER AND POD OR AN IN ROOM FRIDGE? S
I made the decision to try Nobu during a business trip vs. staying at my usual choice, Aria. Never again. I understand a hotel needs to make money but I have never seen a hotel take such a money-grubbing approach. First, the desk clerk tried to push REALLY hard for me to pay for an upgraded room at an extra $100 per night. He said I could check in immediately. Then they wanted to charge me a fee to “put a rush on my room being cleaned and ready soon”. I finally agreed to pay the $50 to check in 3 hrs before check in time. Fine, whatever a lot of hotels do that. But then they wanted to nickle and dime every other component of the stay. I asked if I could have an 11:30am check out time vs. 11am and they said only if I paid $50 extra. It’s 30 minutes! I wouldn’t have even asked but housekeeping let themselves into my room at 9:30am (i didn’t answer because I was in the shower) and I didn’t want them coming back at 11am on the dot. I needed a quiet space to make a sensitive phone call that started at 11am. Then they said I could rent out a conference room for xx dollars if I needed a quiet space. Nice try with THAT upsell. When I asked if I could take the business call sitting at a table in Nobu restaurant since it was closed, they said no. I got so frustrated I had to ask my CEO to cover the call. Definitely NOT a business traveller friendly hotel. On top of the horrible customer service experience, the walls of the room are super thin and I could hear my neighbors talking about their dinner plans. Half the lights in my room didn’t work. The tv was wonky and kept turning off. And the elevators for the tower are SO SLOW. I’ve stayed at Caesar’s before and the Julius Tower was much nicer, much better customer service and they let me check out at 12pm without paying extra so there’s NO value to staying in Nobu. Will definitely head back to the Aria on my next work trip. Similar room rate, much better value and overall better experience.
What a peaceful escape from the Vegas buzz while still being centrally located on the Strip. I’ve been wanting to stay at Nobu for some time and it did not disappoint. The accommodations were absolutely beautiful and came second only to the great staff that welcomed us. Gizelle was especially a pleasure to work with. She welcomed us with a warm smile and made the check-in process a breeze. I can’t wait to stay here again.
We booked three rooms, two of which were large suites for our family. The suites are huge and have a pool table, two bathrooms, one king bed, sofas and refrigerators but we had to beg for a microwave and they wouldn't give us cutlery or plates nor coffee mugs. There was a Keurig coffee machine but no pods to make coffee were available. There was snacks and some drinks for purchase. The rooms are large and feel impressive upon arrival and the beds are extremely comfortable but lack basic things like full length mirrors, black out curtains in the living room, smart tvs, hotel map/directory, 24 hour room service. The service at the hotel in general was disappointing. We couldn't get room service after 8pm. So when my family arrived after a long flight at 4pm and my mom didn't feel well and wanted to rest and eat dinner in the room the hotel couldn't accommodate us. They didn't even tell us there wasn't room service after 8pm. They went as far as to say no delivery service apps come to the hotel. Which I found out later wasn't true. We had to go downstairs to the food court and bring it up to the room. The staff couldn't be bothered to help us get ice or bring us plates and cutlery. The second night we had dinner at Nobu and we went to the Adele show. We asked the front desk that had 3 people standing there if they could help us bring 1 gift bag up to my mothers room so we wouldn't be late for the show and also because it's hard for my parents to walk so much. They couldn't help us and said there wasn't any bellboys working which I found hard to believe on a Saturday night at 7:45. They wouldn't even hold the bag for a few hours. I've never in my life been to a hotel that doesn't hold bags with a ticket. Or try to help. Basically they couldn't be bothered. That was the attitude we got the entire time from the staff. I ended up running the bag up to the room and caught up with my family at the concert. In general the front desk was rude and dismissive to our entire family. We came to celebrate our mothers 75 th Birthday (flying in from NY and Detroit) and we dined at Nobu, saw Adele (which was the highlight) ate at Mr. Chows, shopped and played at the casinos. We had fun and it was great uniting the family but the Nobu hotel is far from a luxury hotel and next trip we will look elsewhere. It's hard to get information about the property and the amenities and find out where things were located. No maps or information for guests regarding pools, spas etc. so we never went to the pool or spa. You can scan a QR code but that only brings you to a page of the food that is available only at certain hours for delivery. Originally we had a regular room (no bath) and when we arrived we upgraded it the suite because of the bath. That was the best part. We really used the large bathtub and steam room that the suite provides. The cleaning staff was very friendly and accommodating on our floor. They ended up being the ones that helped arrange a microwave, get us ice (no ice machine on the floor) bring us towels and soaps and they were friendly and kind. Unlike the front desk staff and people who answer the telephones. Theres an AI concierge named IVY that you can text since it's hard to get anyone to answer the phones but AI IVY also has its limits. This hotel sadly has gone down in quality and service and it doesn't seem to be improving post pandemic and I wouldn't book a Nobu hotel again.
Having spent a bit of time exploring Nevada and California we booked into Nobu as a treat the night before flying home from Vegas. We were upgraded to a suite! Absolutely amazing! Even without the upgrade the hotel is very well presented, a lovely boutique hotel amid the chaos of Caesar's. The gym is small but functional and there's a useful lounge area. The hotel uses the Caesar's pools which have something for everyone.
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