I kid you not, this happened 5 minutes ago. I came to this Wendy's for a baked potato. I was really craving one. So, I had it made special. I get it from the person at the window and pull up a bit to check my food. They gave me French fries made exactly how I wanted the baked potato to be made. My question is did they think that it was funny? But, when I went in, I simply stated that I received fries instead of the baked potato. Their response was there will be a 20 minute wait. To which I replied that it would've been nice to know that when I was ordering it. Instead of purposely selling me something that I didn't ask for. This person says well I didn't hear you. I used to work fast food and did for years in my teens and 20s. There are screens there for the sole purpose of telling you the exact order so that you don't get it wrong. I got my money back and I left. I understand that mistakes happen. But the lack of an apology (or anything else that would be considered good customer service) leads me to belive that they were hoping that I made it too far away to come back before I noticed. Added bonus: my order wasn't the only one that they messed up. I guess they were too busy playing around and joking with each other too properly hear let alone read orders.
Atmosphere: 1
Food: 1
Service: 1
Gregory Hartfield
Customer Service Was Excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Robert Howard
They took thirty minutes to take one person order and forgot my strawberry lemonade
Atmosphere: 1
Food: 5
Service: 2
Ashim Dhakal
Trash. Don’t go here.
Atmosphere: 1
Food: 1
Service: 1
Jose Martinez
They can’t take orders correctly always something wrong
Atmosphere: 1
Food: 1
Service: 1
Laurence Nolen
Manager garbage so the employees are too
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Strawberry
Carlos Hicks
They get it right every time
Atmosphere: 4
Food: 4
Service: 4
Tiffany Patterson
I just left with 2 jr cheeseburger biggie bags and it was completely disgusting.
Atmosphere: 5
Food: 1
Service: 2
Elaine Tutwiler
Food was good for something quick & easy.
Parking: Drive in lot parking spots available.
Wheelchair accessibility: Sidewalk widen for wheel chair access.
Nice friendly people. & You can use their bathroom. I refuse Togo to coney Island down the street cuz 1. They Extremely rude & 2. They won't let u use bathroom
Atmosphere: 5
Food: 5
Service: 5
Antonio Jones
Cold hamburger pattie
Atmosphere: 2
Food: 3
Service: 2
JPUrban Outdoors
Attention to detail goes very far today. Things like securing the lid of the drink. Putting napkins in the bag and paying attention to the order. Thanks for the mess all over my car due to your inability to maintain basic job functions.
Atmosphere: 1
Food: 2
Service: 1
floyd goss
Order did not come as ordered. Staff not friendly, not comfortable sitting in dining room eating
Atmosphere: 2
Food: 3
Service: 2
Tianna .
Food was horrible my fries were cold when i first got em and my chicken sandwich wasn't good .
Delicious and fresh
Atmosphere: 5
Food: 5
Service: 5
I kid you not, this happened 5 minutes ago. I came to this Wendy's for a baked potato. I was really craving one. So, I had it made special. I get it from the person at the window and pull up a bit to check my food. They gave me French fries made exactly how I wanted the baked potato to be made. My question is did they think that it was funny? But, when I went in, I simply stated that I received fries instead of the baked potato. Their response was there will be a 20 minute wait. To which I replied that it would've been nice to know that when I was ordering it. Instead of purposely selling me something that I didn't ask for. This person says well I didn't hear you.
I used to work fast food and did for years in my teens and 20s. There are screens there for the sole purpose of telling you the exact order so that you don't get it wrong. I got my money back and I left. I understand that mistakes happen. But the lack of an apology (or anything else that would be considered good customer service) leads me to belive that they were hoping that I made it too far away to come back before I noticed.
Added bonus: my order wasn't the only one that they messed up. I guess they were too busy playing around and joking with each other too properly hear let alone read orders.
Atmosphere: 1
Food: 1
Service: 1
Customer Service Was Excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
They took thirty minutes to take one person order and forgot my strawberry lemonade
Atmosphere: 1
Food: 5
Service: 2
Trash. Don’t go here.
Atmosphere: 1
Food: 1
Service: 1
They can’t take orders correctly always something wrong
Atmosphere: 1
Food: 1
Service: 1
Manager garbage so the employees are too
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Strawberry
They get it right every time
Atmosphere: 4
Food: 4
Service: 4
I just left with 2 jr cheeseburger biggie bags and it was completely disgusting.
Atmosphere: 5
Food: 1
Service: 2
Food was good for something quick & easy.
Parking: Drive in lot parking spots available.
Wheelchair accessibility: Sidewalk widen for wheel chair access.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nuggets, Fries
Restaurantji Recommends
Nice friendly people. & You can use their bathroom. I refuse Togo to coney Island down the street cuz 1. They Extremely rude & 2. They won't let u use bathroom
Atmosphere: 5
Food: 5
Service: 5
Cold hamburger pattie
Atmosphere: 2
Food: 3
Service: 2
Attention to detail goes very far today. Things like securing the lid of the drink. Putting napkins in the bag and paying attention to the order. Thanks for the mess all over my car due to your inability to maintain basic job functions.
Atmosphere: 1
Food: 2
Service: 1
Order did not come as ordered. Staff not friendly, not comfortable sitting in dining room eating
Atmosphere: 2
Food: 3
Service: 2
Food was horrible my fries were cold when i first got em and my chicken sandwich wasn't good .
Atmosphere: 3
Food: 1
Service: 3
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