White Castle
17739 Grand River Ave, Detroit
(313) 659-9602
Recent Reviews
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Got all of our order right the first time, fresh just took a little extra time but we ordered a lot so no one to blame but us on that
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: White Castle Hamburger
Great place
Atmosphere: 5
Food: 5
Service: 5
Customer service terrible today at 125 pm. Had to repeat order several times. Get to window no1 comes for 3mins thens when she speaks she asked what was my order and I was the only car in the line i was so disgusted i just pulled off...they in there bsn around fyi
Try getn your sandwichesteamed the nextime
Atmosphere: 5
Food: 5
Service: 5
Very nice place and well very good employees
Atmosphere: 5
Food: 5
Service: 5
Terrible service and very rude... I actually ended up leaving
Atmosphere: 3
Food: 3
Service: 2
Food was great! Service was great!
Atmosphere: 5
Food: 5
Service: 5
Very friendly and warm atmosphere I received outstanding service from this location I'll definitely be back, the Davison Linwood and Wyoming and Lodge need to take some tips from y'all 💯💯
Atmosphere: 5
Food: 5
Service: 5
Love the Ppl there
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Slider, French Fries, Onion Ring, White Castle Hamburger
Very very slow and lazy staff they need new managers and staff because they need better customer service and listening to customers instead of just having an attitude and rushing you out without following directions
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Great food as always
Atmosphere: 5
Food: 5
Service: 5
Quick stop it's okay for that eat and run
Atmosphere: 4
Food: 4
Service: 4
Let’s be honest — when you walk into a White Castle, you expect a quick bite, a few sliders, maybe some fries to hit the spot. But what I didn’t expect during my recent visit was the level of service that could rival a sit-down restaurant. Two young ladies working that shift completely transformed my experience with their attentiveness, professionalism, and sheer work ethic.
From the start, they greeted every customer with a genuine smile and warm attitude — not the forced kind you sometimes get at fast food joints, but the kind that makes you feel seen and appreciated. Despite the steady flow of people coming in and out, they never rushed anyone, never lost their cool, and handled everything with calm confidence and speed.
What impressed me most was how efficiently they worked as a team. Orders were taken quickly, cooked fresh, and handed out with care. They were constantly moving — cleaning, restocking, checking on customers — but never once did they appear overwhelmed. Instead, they set the tone for the entire place with their energy and professionalism.
Food-wise, everything was hot, fresh, and perfectly made to order. The sliders were on point, the fries crispy, and even the mozzarella sticks tasted like they just came out of the fryer. But it was the level of service that made this trip memorable.
To see two young women take so much pride in what they do — in a fast food environment, no less — was honestly inspiring. They didn’t just clock in and do the bare minimum; they owned their roles and gave every customer a reason to come back. It’s rare to get that kind of experience anywhere, let alone at a drive-thru or counter window.
White Castle should be proud to have them representing the brand. If more locations had employees like these two, fast food might just get a new reputation. Hats off to them both — they turned a simple slider run into a standout moment of the day.
Atmosphere: 5
Food: 5
Service: 5
They are so good I had to do it twice, wish there was a White Castle in Columbia, South Carolina 🤔
Atmosphere: 5
Food: 5
Service: 5
The customer service was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Castle Hamburger
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