Biggby never lets us down!! Great team that works hard and provides awesome drinks and great customer service!! I’ll always choose Biggby for the best coffee and experience!!!! ♥️♥️♥️
carson dadd
The drink was good but it was very fast service and in all it’s a nice place
Ryan Lode
They advertise 'Sweet Foam Cold Brew' with mocha, white lightning, etc. However, if you order a white lightning for example, they'll assume that you want it hot without even asking. Like, I dont think that's even on the main menu, except under the sweet foam cold brew section. Why would that be the default assumption?
Kathy Fladseth
My family and I stopped at BIGGBY for coffee at 9:30a 3/16/25 before heading to church for a special service. My Son ordered his and his girlfriend’s drink, used a coupon and was good to go; however, when I placed my order right after him and tried using the same type of coupon I was rudely told by the female making the drinks that I could not use the coupon because the owner isn’t accepting those coupons anymore. I mentioned that my Son just used the same type of coupon before me and he wasn’t told that. She said in a very harsh attitude “well I’ll do it this time but won’t don’t it again”. I’ve been in customer service for over 30 years and understand not being able to use coupons and exceptions but you never make the customer leave with a bad impression of your business.
Erin B
Great and friendly service from the staff!
Atmosphere: 5
Food: 5
Service: 5
Astin Carter
I got a Shadow The Hedgehog plush and wanted to tell my friends by posing him with a drink. This lead to the most humiliating experience of my life: having to ask the barista for "the reddest Red Bull mocktail" they have and explaining that it was for posing my plushie when they gave me looks of mild confusion. However, Kenzie, Syd, and Ashlynn took it in stride and made a custom mocktail using Strawberry and Raspberry flavors. It was absolutely delicious! Same for the chorizo bragel on asiago.
Atmosphere: 5
Food: 5
Service: 5
Paul Strahle
Best coffee ever
Vegetarian options: Good ?
Dietary restrictions: ?
Parking: Ample parking everywhere
Kid-friendliness: Great bring kids in
Wheelchair accessibility: Excellent
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donut Holes, Chocolate Chip Cookies
Allison Rose
Love the new lobby! Perfectly made drinks.
Atmosphere: 5
Service: 5
KeSoomi Odell
Kenzie was nice and super greatful for her service!! Sets great stands of customer service with amazing coffee. Extra better when frozen!!!!
Atmosphere: 5
Food: 5
Service: 5
Abigail
everyone here seems to hate their job and life, no emotion, no hello, no thank you’s, everyone was rude and barely said a word to me.
One of the employees was very rude when the person I was with asked if her drink was actually the one she had ordered because it looked different. The employee mocked her for asking, very rudely told her that it was, and didn’t even offer another
Atmosphere: 1
Bryan Heinze
It's a sad state of a affairs when a manager won't let a 5-year old use the "employee restroom" and she almost has an accident as we take her to the next closest "available" bathroom. This is after my wife ordered multiple drinks. I understand rules are rules. However, for a business to basically say, "We'd prefer your child mess there pants in public and deal with embarrassment and emotional damage than to consider an exception to a rule"...is utterly insane. I have been a loyal customer to Biggbys, since they first showed up in East Lansing, MI as Beaners. I will never again spend my money at this location. Unfortunately with what happened with the Biggbys in Alma & the Alma Highschools student program, it seems Biggbys must have drastically lowered their standards for people wanting to become franchise owners. I'm saddened our world is heading in this direction and also that I had to leave a review like this. I expect better and so should everyone else!
Kid-friendliness: No, at least not when it comes to extenuating circumstances.
Atmosphere: 1
Food: 1
Kennadee Griffes
I love BiggBy the staff so nice!
Kid-friendliness: Hot chocolate and baked goods are good for young children
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino, Donut Holes, Chocolate Chip Cookies
Tom Stefanski
Batista's don't listen to customers. The owners don't care if the customers are unhappy.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Turkey Havarti Bragel
Christine Toner
Love the teddy white chocolate and caramel espresso drink. Yum
Biggby never lets us down!! Great team that works hard and provides awesome drinks and great customer service!! I’ll always choose Biggby for the best coffee and experience!!!! ♥️♥️♥️
The drink was good but it was very fast service and in all it’s a nice place
They advertise 'Sweet Foam Cold Brew' with mocha, white lightning, etc. However, if you order a white lightning for example, they'll assume that you want it hot without even asking. Like, I dont think that's even on the main menu, except under the sweet foam cold brew section. Why would that be the default assumption?
My family and I stopped at BIGGBY for coffee at 9:30a 3/16/25 before heading to church for a special service. My Son ordered his and his girlfriend’s drink, used a coupon and was good to go; however, when I placed my order right after him and tried using the same type of coupon I was rudely told by the female making the drinks that I could not use the coupon because the owner isn’t accepting those coupons anymore. I mentioned that my Son just used the same type of coupon before me and he wasn’t told that. She said in a very harsh attitude “well I’ll do it this time but won’t don’t it again”. I’ve been in customer service for over 30 years and understand not being able to use coupons and exceptions but you never make the customer leave with a bad impression of your business.
Great and friendly service from the staff!
Atmosphere: 5
Food: 5
Service: 5
I got a Shadow The Hedgehog plush and wanted to tell my friends by posing him with a drink. This lead to the most humiliating experience of my life: having to ask the barista for "the reddest Red Bull mocktail" they have and explaining that it was for posing my plushie when they gave me looks of mild confusion. However, Kenzie, Syd, and Ashlynn took it in stride and made a custom mocktail using Strawberry and Raspberry flavors. It was absolutely delicious! Same for the chorizo bragel on asiago.
Atmosphere: 5
Food: 5
Service: 5
Best coffee ever
Vegetarian options: Good ?
Dietary restrictions: ?
Parking: Ample parking everywhere
Kid-friendliness: Great bring kids in
Wheelchair accessibility: Excellent
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donut Holes, Chocolate Chip Cookies
Love the new lobby! Perfectly made drinks.
Atmosphere: 5
Service: 5
Kenzie was nice and super greatful for her service!! Sets great stands of customer service with amazing coffee. Extra better when frozen!!!!
Atmosphere: 5
Food: 5
Service: 5
everyone here seems to hate their job and life, no emotion, no hello, no thank you’s, everyone was rude and barely said a word to me.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
One of the employees was very rude when the person I was with asked if her drink was actually the one she had ordered because it looked different. The employee mocked her for asking, very rudely told her that it was, and didn’t even offer another
Atmosphere: 1
It's a sad state of a affairs when a manager won't let a 5-year old use the "employee restroom" and she almost has an accident as we take her to the next closest "available" bathroom. This is after my wife ordered multiple drinks. I understand rules are rules. However, for a business to basically say, "We'd prefer your child mess there pants in public and deal with embarrassment and emotional damage than to consider an exception to a rule"...is utterly insane. I have been a loyal customer to Biggbys, since they first showed up in East Lansing, MI as Beaners. I will never again spend my money at this location. Unfortunately with what happened with the Biggbys in Alma & the Alma Highschools student program, it seems Biggbys must have drastically lowered their standards for people wanting to become franchise owners. I'm saddened our world is heading in this direction and also that I had to leave a review like this. I expect better and so should everyone else!
Kid-friendliness: No, at least not when it comes to extenuating circumstances.
Atmosphere: 1
Food: 1
I love BiggBy the staff so nice!
Kid-friendliness: Hot chocolate and baked goods are good for young children
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino, Donut Holes, Chocolate Chip Cookies
Batista's don't listen to customers. The owners don't care if the customers are unhappy.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Turkey Havarti Bragel
Love the teddy white chocolate and caramel espresso drink. Yum
Atmosphere: 5
Food: 5
Service: 5
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