Slow at times during normal busy hours but always consistent with the level of friendliness
Atmosphere: 3
Food: 5
Service: 5
Michael
Never had a problem with this Mcdonalds location until today. I never really give out reviews, but I felt compelled today because of the disrespect I’ve experienced. I had a mobile order that was created at 2:55PM. I selected the option for drive thru. I get there at 3:00PM. I gave the person the code and was told by the person that I’m supposed to come in because they don’t see my order. I went to check the address to see if the location was auto updated to a different one by mistake. It was the correct address. I went in at 3:03PM. I wasn’t acknowledged by anyone until 3:15PM by the manager. I showed him my order. He told me that I shouldn’t have had to come in. Before he talked to me, I stood at the counter the whole time, and I was not even asked if I had been helped yet. The people who ordered later inside on the touch screens got their orders before me. I only wanted 2 mcchickens and 20 piece nuggets. This was not a large order. At 3:19PM I was finally able to get my order and leave. If the manager didn’t help me, I think I would still be there right now. I don’t mind waiting for my food at all, this location is usually really busy and there is always a wait time, but please don’t pretend I’m invisible. I’m not sure if they are under new management or employees, because I pretty much always get good service here. I have NEVER disrespected their employees from all the times that I’ve come here, and I was just appalled at how I was treated today. As someone who works in customer service, I would never treat my customers this way.
Atmosphere: 1
Food: 1
Service: 1
Joseph Javoroski
Fifty-fifty, make sure to check your food.It is very good when it is correct
Laurie Dennis
Nice people with the floors are very dirty
Jake Mansel
Busy but fast service good hot food. No complaints seemed to move customers faster then most other stores.
Atmosphere: 4
Food: 4
Service: 4
Selina Mills
I pulled into the drive thru this morning at 10:27, there was a long line, but the kids wanted breakfast here so I remained. The line moved slow, but I attributed it to driver error because multiple cars were leaving larger gaps than necessary. I ordered, I paid, I got to the pick up window around 11:00. Longer than I would have liked, but I was still patient.
Window attendant handed me half my drinks and asked me to pull forward to the sign to wait on my food and shakes. (Yes I got my kids shakes with their breakfast.) I'm officially annoyed at this point but I remain polite and pulled ahead.
5 minutes later my food comes out, but no shakes. I let the runner know I'm waiting on shakes and she says she'll be back with them.
At 11:17 in still waiting for my shakes. I shut off the car and go inside to get them. The store upgraded the medium to a large and sent me on my way.
50 minutes in a drive thru is outrageous. There were multiple opportunities to make this a normal drive thru experience, instead it had left me feeling irritated by the inefficiency that you were operating at today.
Everyone was nice, no one was rude, but y'all need to get your stuff together. I know it's a challenging time of day (breakfast-to-lunch) but don't forget about all your customers next time.
Atmosphere: 1
Food: 5
Service: 1
Joel Crawford
This team is dedicated to cleanliness. I've never seen a team member on their knees cleaning beneath the tables at any McDonalds before today (3/14/25). Kudos to the manager. Note: If you want to put a ribbon around this, hire someone to pressure wash the walkway outside the south entrance. I'll be checking on you.
Atmosphere: 5
Food: 5
Service: 5
Kailey James
I ordered 2 cheeseburgers with no onions and they didn’t put cheese on either of them. They weren’t even busy, not during rush either. I’ve always had issues with them messing up my order but the label literally says “cheeseburger” how do you forget the cheese??
Has your kid, or you, ever been out and about & wanted a grilled cheese sandwich? Did you know that McD serves a pretty good one? Either ask at the counter or order a burger without anything except cheese (no meat). They will reverse the bun to grill it and it's pretty tasty! Food here was great but they were a bit busy today and the workers were trying hard to keep up. Very friendly staff though!
Atmosphere: 4
Food: 5
Service: 4
Jose Hagwood
Not good , i ordered a daily double , they gave me some nasty burger and refused to honor my money back . Because i had already drove away and can’t drive back right away .
Brad Hilts
It's a McDonalds!
Atmosphere: 2
Food: 3
Service: 3
Hailey Clark
I'm from paw paw mi and me and my family were traveling back home and stopped here. James was THE BEST service guy I've met, he made jokes and checked in on everyone frequently! Our food looked exactly like the advertisement and tasted amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Egg and Cheese Bagels, Hash Browns
Elizabeth Clark
I am not sure what is in the water here but our country could use it! Manager James made our dine in stop amazing. The regulars are friendly and make you feel like family. Don't use the kiosk! Prepare your arsenal of dad jokes, and be ready to have your day brightened! Also, the shake machine was working!
Service speed can be long at times.
Atmosphere: 4
Food: 4
Service: 4
Slow at times during normal busy hours but always consistent with the level of friendliness
Atmosphere: 3
Food: 5
Service: 5
Never had a problem with this Mcdonalds location until today. I never really give out reviews, but I felt compelled today because of the disrespect I’ve experienced. I had a mobile order that was created at 2:55PM. I selected the option for drive thru. I get there at 3:00PM. I gave the person the code and was told by the person that I’m supposed to come in because they don’t see my order. I went to check the address to see if the location was auto updated to a different one by mistake. It was the correct address. I went in at 3:03PM. I wasn’t acknowledged by anyone until 3:15PM by the manager. I showed him my order. He told me that I shouldn’t have had to come in. Before he talked to me, I stood at the counter the whole time, and I was not even asked if I had been helped yet. The people who ordered later inside on the touch screens got their orders before me. I only wanted 2 mcchickens and 20 piece nuggets. This was not a large order. At 3:19PM I was finally able to get my order and leave. If the manager didn’t help me, I think I would still be there right now. I don’t mind waiting for my food at all, this location is usually really busy and there is always a wait time, but please don’t pretend I’m invisible. I’m not sure if they are under new management or employees, because I pretty much always get good service here. I have NEVER disrespected their employees from all the times that I’ve come here, and I was just appalled at how I was treated today. As someone who works in customer service, I would never treat my customers this way.
Atmosphere: 1
Food: 1
Service: 1
Fifty-fifty, make sure to check your food.It is very good when it is correct
Nice people with the floors are very dirty
Busy but fast service good hot food. No complaints seemed to move customers faster then most other stores.
Atmosphere: 4
Food: 4
Service: 4
I pulled into the drive thru this morning at 10:27, there was a long line, but the kids wanted breakfast here so I remained. The line moved slow, but I attributed it to driver error because multiple cars were leaving larger gaps than necessary. I ordered, I paid, I got to the pick up window around 11:00. Longer than I would have liked, but I was still patient.
Window attendant handed me half my drinks and asked me to pull forward to the sign to wait on my food and shakes. (Yes I got my kids shakes with their breakfast.) I'm officially annoyed at this point but I remain polite and pulled ahead.
5 minutes later my food comes out, but no shakes. I let the runner know I'm waiting on shakes and she says she'll be back with them.
At 11:17 in still waiting for my shakes. I shut off the car and go inside to get them. The store upgraded the medium to a large and sent me on my way.
50 minutes in a drive thru is outrageous. There were multiple opportunities to make this a normal drive thru experience, instead it had left me feeling irritated by the inefficiency that you were operating at today.
Everyone was nice, no one was rude, but y'all need to get your stuff together. I know it's a challenging time of day (breakfast-to-lunch) but don't forget about all your customers next time.
Atmosphere: 1
Food: 5
Service: 1
This team is dedicated to cleanliness. I've never seen a team member on their knees cleaning beneath the tables at any McDonalds before today (3/14/25). Kudos to the manager. Note: If you want to put a ribbon around this, hire someone to pressure wash the walkway outside the south entrance. I'll be checking on you.
Atmosphere: 5
Food: 5
Service: 5
I ordered 2 cheeseburgers with no onions and they didn’t put cheese on either of them. They weren’t even busy, not during rush either. I’ve always had issues with them messing up my order but the label literally says “cheeseburger” how do you forget the cheese??
Everything was hot & fresh. Nice job team❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcchicken, Chicken Mcnuggets, Big Mac, Hash Browns, Double Cheeseburger
Restaurantji Recommends
Has your kid, or you, ever been out and about & wanted a grilled cheese sandwich? Did you know that McD serves a pretty good one? Either ask at the counter or order a burger without anything except cheese (no meat). They will reverse the bun to grill it and it's pretty tasty! Food here was great but they were a bit busy today and the workers were trying hard to keep up. Very friendly staff though!
Atmosphere: 4
Food: 5
Service: 4
Not good , i ordered a daily double , they gave me some nasty burger and refused to honor my money back . Because i had already drove away and can’t drive back right away .
It's a McDonalds!
Atmosphere: 2
Food: 3
Service: 3
I'm from paw paw mi and me and my family were traveling back home and stopped here. James was THE BEST service guy I've met, he made jokes and checked in on everyone frequently! Our food looked exactly like the advertisement and tasted amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Egg and Cheese Bagels, Hash Browns
I am not sure what is in the water here but our country could use it! Manager James made our dine in stop amazing. The regulars are friendly and make you feel like family. Don't use the kiosk! Prepare your arsenal of dad jokes, and be ready to have your day brightened! Also, the shake machine was working!
Atmosphere: 5
Food: 5
Service: 5
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