Panera Bread
651 N Shaw Ln, East Lansing
(517) 489-5876
Recent Reviews
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Parking: Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bistro French Onion Soup, Breakfast Sandwich Family, Southwest Chicken Ranch Salad, Variety of Panera Sandwiches, Fuji Apple Chicken Salad & Autumn Squash Soup You Pick 2, Hearty Fireside Chili & Rustic Baked Potato Soup, Mediterranean Chicken Grains with Greens & Balsamic Bliss Chicken Greens with Grains
Always a fan fave!
Atmosphere: 5
Food: 5
Service: 5
I have never used my Combo x Change at this place before and when I asked a question, the worker there was very rude and harsh towards me. It completely ruined the experience. If I could give service a 0 I would.
Atmosphere: 2
Food: 4
Service: 1
It’s alright, just a unlimited sip drink but still annoying that they either didn’t fulfill the order or someone stole it. It’s so busy that I stood waiting for 7 minutes for a drink that I just left without my order.
Panera food is all the same usually but I asked for extra say e on my sandwich and I didn't get that. The survive was slow bur they were busy so not bad and the business building atmosphere is a strange one to be sure it's very busy so I wouldn't recommend studying but at off times if perfect I especially like the chairs by the window
Vegetarian options: The tomato soup is very good. I also like the medatranian sandwich, and the grilled cheese is always very good. If they have 10 vegetable soup, 100% get it!!! It's one of the best things they've had on their menu.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Variety of Panera Sandwiches, Bacon Turkey Bravo
If I could give a negative review on service I would. I asked a girl with scraggly hair, dirty fingernails, and tons of arm tattoos, if I could please have my food, while waiting for her to stop talking to her co-worker. She was extremely rude and tried to make it seem as if I had been rude to her. She also appeared to be on drugs, because her eyes seemed rolled back in her head. She got upset when I told her my order was for take-out instead of dine-in. She asked her co-worker to package it, but then stood holding it while I waited for her to please hand it to me.
Atmosphere: 1
Food: 1
Service: 1
They are removing their antibiotic free meats, humane animal care, and grass fed policies. Bread is being shipped in frozen
Food: 1
They are removing their antibiotic free meats, humane animal care, and grass fed policies. Bread is being shipped in
Food: 1
Great place in town.
Atmosphere: 5
Food: 5
Service: 5
Never go here if you have any plans for the rest of the day. I went here between classes with about 20 minutes to spare. Little did I know that by the time I finally got my order, my hour and a half class was half over. A one hour wait for mac and cheese and a latte is unacceptable. There were not nearly enough orders ahead of me to justify this wait. Needless to say I will not be coming back to this location unless I feel like waiting for an hour in a Panera with no cell service or WiFi access.
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
Worst place to use combos on campus. Recommend students go to the International Center to get some good food for the combo. Super restrictive here. Additionally they are always out of something so most the time your order gets rearranged into something that barely resembles what you paid for. Fool me once, shame on you. Fool me twice, shame on me. I have given this place a chance with their menu and with a combo and both times it’s been not worth it. Also my grilled cheese for my combo was overloaded, soggy, and some cheese was hard on the inside right after I received it (didn’t ask for a grilled cheese in the first place). Wish I could get my combo back on my account after this. Also the apple was rotting and I didn’t know till halfway eating it. So never again
Atmosphere: 1
Food: 1
Service: 1
EXCELLENT customer service! These three girls helped me with my order, they were absolute dolls!! Eshana, Olivia, and Audrey have my absolute heart! And, the food was nice and warm! Will DEFINITELY be going back!!
The charged lemonades are so good
Miguel is the definition of great customer service. A lady took my order by accident and he quickly offered to let me have a couple cookies from the bakery and they remade my order asap. As I sat there watching him interact with other customers, I realized he is the type of person you want working in your establishment. I work at the JW Marriott giving 4 diamond level of service to multi-millionaires. Miguel exemplifies this type of service. I see this guy going far in customer service. Keep being you Miguel. 2 thumbs up and a 5 star review because of you.
Whenever I go to this location they’ve forgotten to put my food in the bag. Or have always given me the wrong item. I get mistakes happen sometimes but this happens too often that it’s really inconvenient when I’m in a rush. And nothing was even put on my Asian salad today. Just lettuce and dressing and I was charged $8 for that?
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