Tropical Smoothie Cafe

A few times a month I get breakfast here, but I had terrible luck with a smoothie made this morning. I felt terribly sick and threw it up 20 minutes later. I called back to let them know an ingredient they had might’ve expired, and I threw it away in fear of food poisoning. They were gracious enough to offer to remake it to me if I came back, so
when I did later in the afternoon, I asked about the remake and they were able to do it for me. The person who gave it to me said “hope it tastes better” and I thought to defend myself but I knew she didn’t care. Having worked in food service I understand people take advantage of the system but that wasn’t my intention. I just wanted to voice my gratitude for remaking the drink.
I’d stay and eat here if the music wasn’t so loud.

Sanitation conditions are horrible, I found multiple pieces of long hair in my flatbread sandwhich!

Staff is always welcoming and friendly.
The manager at this location (I believe his name is Ryan) is especially pleasant, polite, and kind with a dashing yet handsome smile. I always leave a fully satisfied customer.

Ordered on the app and it went to the lake lansing store. Called and told them I am on the west side and to just give it away to someone and they refunded my order after it was made. I didn’t even ask for anything. Incredible customer service! Appreciate you!

Quick and easy service. Young energetic staff. Great smoothie.

Usually is pretty decent, but my last two quesadillas I requested NO roasted red onions.. but it was filled with BURNT onion! And I was missing black beans today and hardly and chicken. Most of filling was onion.

Great food and amazing smoothies!

Dietary restrictions: Diabetic friendly options available

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Chicken Quesadilla

Placed an order on the app, quick easy pick up!

Parking: Parking available front and back of store!

Atmosphere: 5

Food: 4

Service: 5

Don't go here if you have a food allergy! Asked for a wrap without certain ingredients and they took one that was already made and pulled the requested items off instead of making one without them. Leaving bits of it left behind I my food.

Good place for a smoothie 😁.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Blueberry Bliss

The Tropical Smoothie Cafe on West Saginaw in Lansing is the only one that I will drive across town to avoid. I went there again today for the first time in several years; I thought I would give them another chance to see if they have improved any. They have not. Everyone I have met there appears to have the IQ of a rock. Service is terrible. I have not had this problem with any of the other TSCs, and I have been to them all. They need a complete overhaul/change of management and staff.

I found their raspberry cranberry smoothie to be thoroughly refreshing!

Atmosphere: 3

Food: 5

Service: 4

One of my favorite go to places

Atmosphere: 5

Food: 5

Service: 5

The food and drink are always great but service is so incredibly sloooooow. No sense of urgency and most of the staff appear to be young and clearly not trained in customer service.Just get carry out…if it’s done in time. Mine wasn’t.

Food: 5

Service: 1

The staff at this location does a phenomenal job. My orders have always been timely, exactly as requested, and of great quality.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Island Green