I’ve been in the past three days everyday they are missing something from my order and they always think it’s funny and it’s non of their business but my apartment just flooded so them treating me this way is very frustrating because I’m already dealing with life I don’t need to come back five times to grab something I already paid for
Atmosphere: 1
Service: 1
Logan Ketchum
I’ve never gotten my order at the widow it’s fast food it’s not supposed to be good I know what I’m paying for I want to be in and out not sit there for 15-20 minutes every time I go
Service: 1
Haley Malusi
Had my breakfast sandwich messed up Sunday morning , spoke with Natasha on the phone 10 mins later and she told me when we can back to mention Natasha and they would remake the sandwich for me , I came back through this morning (Tuesday, literally two days after not even) as too I had work and she rudely claimed that I only had 24 hours to come back which SHE DID NOT STATE ON THE PHONE AND TRIED YELLING AT ME TELLING ME SHE SAID THAT. She absolutely did not and was very rude to me. I would like to hear back from someone else or I will keep putting my reviews
Atmosphere: 1
Food: 1
Service: 1
Kelly Lively
Not sure what is going on at this location. In order to get bacon that isn't raw I ask for crispy (as the manager told me too on my last visit not well done to avoid it being burned to a crisp and not edible). So this morning I go inside instead of going thru the drive-thru. I waited at the register for help with my order (the kiosk is very hard to use when asking for a special request) at least 3 employees walked right by me not even acknowledging that I needed to place an order. I asked for crispy they put it in as well done. So, I get going down the road open the wrapper and the bacon is burnt to a crisp and the biscuit was over cooked (well done I assume) it was not edible. The hash brown was cold and not edible. Something needs to give at this location your charging top dollar for food that isn't even consumable. I will be calling corporate to get my $15.00 back, I kept the uneaten food in case there are any questions of the quality. Discussing!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Keith Satterlee
I'm a regular. Great people
Food: 5
Service: 5
Tasha Allwardt
Waited almost 45 minutes for my order, food was barely warm. And there was a literal bug that crawled out of the ketchup dispenser.
Brittney 777
Won’t let you place two orders at the drive through will make you go back around to order again.
Atmosphere: 1
Food: 1
Service: 1
Chris Foster
HORRIBLE! Absolutely horrible.. constantly have to pull ahead at the drive through. Wait almost 10 minutes for my food, only to get the wrong meal, ordered a Big Mac meal, got Double Quater Pounder meal. Even after I asked the worker if she put BBQ sauce in the bag for the nuggets, and she insisted she did, I get home and it's ranch. I'm not sure the competency of these people anymore, pretty easy to read a receipt and put in the correct bag the correct items.. it's not rocket science. Cone on ER, do better.
Pete Bryner
The worst service ever I basically bought an 8 dollar bottle of water.. I as a customer have the right to say no drink how simple is that server says you can’t buy a meal unless you buy a drink soo okay water it is get to the next window pick up order sir please pull over and wait 10 minutes no one shows up so pissed off after waiting for a meal that should have been ready when I pulled up to the window I said to myself see ya not waiting for couple of cheeseburgers and fries that probably sat under the heat lamps for an hour. Point I’m making is hire a manager that has experience in training and customer service. I will tell American Citizens Eaton Rapids McDonald’s needs to do better for there customers and not tell there customers to wait and not deliver as expected. Attitude and customer service are the strong points of a business. Build a team that treats customer with pride not just pull over and wait..
Dean Dyer
Waited 20 minutes for an unsweetened ice tea. Just that, ordered the counter, and I repeated “unsweetened “ at least three times. Finally got it, took it to the ball game, and I got a sweetened tea. How hard is this? There’s a reason we almost never go to McDonald’s anymore.
Always a great experience. One of the few Fast Food Restaurants I know will always have good, hot food in a timely manner.
Atmosphere: 5
Food: 5
Service: 5
Kelley Harrington
They push you thru at the drive thru to make it look like they are waiting on you fast enough, but they are making customers wait 10-15 minutes for their food in parking spaces
Caitlynn Henderson
Bradley has been at the pickup window at this location for a long time, and EVERY SINGLE TIME he remembers me even if it’s been months, greets me with a smile, tells me to have a nice day and when he sees my kiddo with me he waves to him and makes his entire day EVERY TIME. Huge round of applause from me 👏👏👏
Atmosphere: 5
Food: 5
Service: 5
Chelle Ramey
Fast and hot food and shakes. Fries where great! Friendly staff and stayed calm during the rush
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Mcchicken, Mcdouble
tom healey
I hate the kiosk.. I pay with cash so I have to wait at the counter untill I'm noticed. Other that that was ok experience.
I’ve been in the past three days everyday they are missing something from my order and they always think it’s funny and it’s non of their business but my apartment just flooded so them treating me this way is very frustrating because I’m already dealing with life I don’t need to come back five times to grab something I already paid for
Atmosphere: 1
Service: 1
I’ve never gotten my order at the widow it’s fast food it’s not supposed to be good I know what I’m paying for I want to be in and out not sit there for 15-20 minutes every time I go
Service: 1
Had my breakfast sandwich messed up Sunday morning , spoke with Natasha on the phone 10 mins later and she told me when we can back to mention Natasha and they would remake the sandwich for me , I came back through this morning (Tuesday, literally two days after not even) as too I had work and she rudely claimed that I only had 24 hours to come back which SHE DID NOT STATE ON THE PHONE AND TRIED YELLING AT ME TELLING ME SHE SAID THAT. She absolutely did not and was very rude to me. I would like to hear back from someone else or I will keep putting my reviews
Atmosphere: 1
Food: 1
Service: 1
Not sure what is going on at this location. In order to get bacon that isn't raw I ask for crispy (as the manager told me too on my last visit not well done to avoid it being burned to a crisp and not edible). So this morning I go inside instead of going thru the drive-thru. I waited at the register for help with my order (the kiosk is very hard to use when asking for a special request) at least 3 employees walked right by me not even acknowledging that I needed to place an order. I asked for crispy they put it in as well done. So, I get going down the road open the wrapper and the bacon is burnt to a crisp and the biscuit was over cooked (well done I assume) it was not edible. The hash brown was cold and not edible. Something needs to give at this location your charging top dollar for food that isn't even consumable. I will be calling corporate to get my $15.00 back, I kept the uneaten food in case there are any questions of the quality. Discussing!!!!!!
Atmosphere: 1
Food: 1
Service: 1
I'm a regular. Great people
Food: 5
Service: 5
Waited almost 45 minutes for my order, food was barely warm. And there was a literal bug that crawled out of the ketchup dispenser.
Won’t let you place two orders at the drive through will make you go back around to order again.
Atmosphere: 1
Food: 1
Service: 1
HORRIBLE! Absolutely horrible.. constantly have to pull ahead at the drive through. Wait almost 10 minutes for my food, only to get the wrong meal, ordered a Big Mac meal, got Double Quater Pounder meal. Even after I asked the worker if she put BBQ sauce in the bag for the nuggets, and she insisted she did, I get home and it's ranch. I'm not sure the competency of these people anymore, pretty easy to read a receipt and put in the correct bag the correct items.. it's not rocket science. Cone on ER, do better.
The worst service ever I basically bought an 8 dollar bottle of water.. I as a customer have the right to say no drink how simple is that server says you can’t buy a meal unless you buy a drink soo okay water it is get to the next window pick up order sir please pull over and wait 10 minutes no one shows up so pissed off after waiting for a meal that should have been ready when I pulled up to the window I said to myself see ya not waiting for couple of cheeseburgers and fries that probably sat under the heat lamps for an hour. Point I’m making is hire a manager that has experience in training and customer service. I will tell American Citizens Eaton Rapids McDonald’s needs to do better for there customers and not tell there customers to wait and not deliver as expected. Attitude and customer service are the strong points of a business. Build a team that treats customer with pride not just pull over and wait..
Waited 20 minutes for an unsweetened ice tea. Just that, ordered the counter, and I repeated “unsweetened “ at least three times. Finally got it, took it to the ball game, and I got a sweetened tea. How hard is this? There’s a reason we almost never go to McDonald’s anymore.
Restaurantji Recommends
Always a great experience. One of the few Fast Food Restaurants I know will always have good, hot food in a timely manner.
Atmosphere: 5
Food: 5
Service: 5
They push you thru at the drive thru to make it look like they are waiting on you fast enough, but they are making customers wait 10-15 minutes for their food in parking spaces
Bradley has been at the pickup window at this location for a long time, and EVERY SINGLE TIME he remembers me even if it’s been months, greets me with a smile, tells me to have a nice day and when he sees my kiddo with me he waves to him and makes his entire day EVERY TIME. Huge round of applause from me 👏👏👏
Atmosphere: 5
Food: 5
Service: 5
Fast and hot food and shakes. Fries where great! Friendly staff and stayed calm during the rush
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Mcchicken, Mcdouble
I hate the kiosk.. I pay with cash so I have to wait at the counter untill I'm noticed.
Other that that was ok experience.
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