Ordered 3 subs for pick up today, 2 of 3 were made incorrectly. Not a huge deal, but the person who I spoke with on the phone when trying to get them replaced was combative and insistent that he made them correctly, which he did not. He then said he would only remake the subs I brought back to him, which one was thrown away. No apology, terrible customer service. Disappointing since we usually have a great experience there.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Lisiscki
Ferndale, MI - Awful service. Sat there for 5 minutes while employees argued and bickered with each other. Was never greeted. We Left and told them they need to do better.
Sarah Tamm
I was given the wrong sandwich, tried calling multiple times that night, no answer, tried calling today, no answer. It wouldn't be an issue if the wrong sandwich was something I'd eat, but I'd like a credit.
Atmosphere: 4
Food: 2
Service: 2
Eugene Jackson
Cool call Campos swab and debonair
Carla E
So I had a mix up but Jalen, Amanda and Tyler were a big help , that is why this is my favorite location
Atmosphere: 5
Food: 5
Service: 5
Katie Bennett
Come here all the time, staff is soo friendly & food is always correct & in a timely manner. Would recommend 10/10.
Atmosphere: 5
Food: 5
Service: 5
James Mccabe
Placed an order for 2 sandwiches, one gluten free. Upon going to receive the order which had been pre-paid we were told they could not fulfill the order nor give us confirmation of a refund. Sloppy customer service and unacceptable business practice. It’s understandable for mistakes to be made but to not be able to rectify it on the spot with an immediate refund is terrible. We will not frequent this location anymore and will advise all others to avoid it as well.
Atmosphere: 1
Service: 1
Jon Doe
Caleb and Austin and one more late nighter were super generous made my night ten times better if they haven’t got a raise they need one superb employees great job felled keep up the good work😎🤘 sn: Wyoming Michigan location
MICHAEL
This is the first time Ive been to a Jersey Mikes amd had to walk out. when I arrived the gentleman making the food was joking around and singing, all of the meats were out of the fridge and I stood there for five minutes with nobody in line without even a sandwich getting started
Atmosphere: 1
Food: 1
Service: 1
Sheila Grant
10/16/25 1pm Ordered a club HOT and a giant jersey mike’s. Took forever to get waited on. Club not hot so they remade. This time they made a turkey with provolone instead of a club. Too much taking to each other not enough listening to customers. Just total bad experience. I just took the turkey sandwich because I didn’t have time to wait for a third sandwich. After they were finished they left sandwiches on counter I had to ask for them to give me my food. Of course my hot sandwich was no longer hot. This is not the usual service when the boys are working it’s on point, but this combination of worker don’t work well together.
The amount of steak on the cheesesteak was a joke. What a waste of money. Just go somewhere else, there are better options around (and I'm not talking about JJs)
Atmosphere: 3
Food: 2
Service: 3
Maximiliano Pucheta
This location is amazing. Employee's are very knowledgeable and really help me out with making an allergy safe sandwich!! Celiac Disease & Lactose Intolerant so I always get the club sub with gluten free bread and no cheese. Thank you Jersey Mikes!!!!!
Atmosphere: 5
Food: 5
Service: 5
Andrew Vickers
Our company was hosting a staff meeting last week and placed a timed order for a pick up between 645 and 7pm. Our manager showed up at this location at 645, and then had to wait for a legitimate hour and a half until 815 for the food to be ready. He was able to arrive at our staff meeting a full hour after it was scheduled to start, severely holding up 20 people’s evenings. Not cool jersey mikes!
Service: 1
Christopher Tomko
Went in today to get a sandwich around 2:40pm. The vibes were instantly uncomfortable as no music or any sound was playing in the restaurant, but that is the least of my concerns.
During the time it took to have my sandwich prepared, a tall bald man I am assuming is the GM or some type of management was busy yelling at and berating the employees over a mistake that had been made last night. At first they were all standing in the main area being talked down to and yelled at, but presumably when the manager noticed there were guests in the building, he took everyone right around the corner (taking the employee working on meals away from his job, but I digress), well within earshot, and began berating them again. It was not constructive, it was embarrassing, and as a person who has worked management jobs many times, this person is clearly unable to manage staff effectively. I am deeply concerned about his behavior and if I were being talked to like that I would have quit on the spot. If you are an employee reading this, please quit and find other employment. You deserve respect and that clown does not deserve your hard work.
The food was good by the way, despite the same manager stating that the food “pissed him off” while inches from an employee’s face as he was trying to help us.
Will not be returning and you should be embarrassed to have this person working for the company.
Atmosphere: 1
Food: 3
Service: 2
Grant Barrett
it shouldnt take an hour and a half to make a sandwich when you place an online order but that's just me. terrible service and employees who lie to you.
Ordered 3 subs for pick up today, 2 of 3 were made incorrectly. Not a huge deal, but the person who I spoke with on the phone when trying to get them replaced was combative and insistent that he made them correctly, which he did not. He then said he would only remake the subs I brought back to him, which one was thrown away. No apology, terrible customer service. Disappointing since we usually have a great experience there.
Atmosphere: 1
Food: 1
Service: 1
Ferndale, MI - Awful service. Sat there for 5 minutes while employees argued and bickered with each other. Was never greeted. We Left and told them they need to do better.
I was given the wrong sandwich, tried calling multiple times that night, no answer, tried calling today, no answer. It wouldn't be an issue if the wrong sandwich was something I'd eat, but I'd like a credit.
Atmosphere: 4
Food: 2
Service: 2
Cool call Campos swab and debonair
So I had a mix up but Jalen, Amanda and Tyler were a big help , that is why this is my favorite location
Atmosphere: 5
Food: 5
Service: 5
Come here all the time, staff is soo friendly & food is always correct & in a timely manner. Would recommend 10/10.
Atmosphere: 5
Food: 5
Service: 5
Placed an order for 2 sandwiches, one gluten free. Upon going to receive the order which had been pre-paid we were told they could not fulfill the order nor give us confirmation of a refund. Sloppy customer service and unacceptable business practice. It’s understandable for mistakes to be made but to not be able to rectify it on the spot with an immediate refund is terrible. We will not frequent this location anymore and will advise all others to avoid it as well.
Atmosphere: 1
Service: 1
Caleb and Austin and one more late nighter were super generous made my night ten times better if they haven’t got a raise they need one superb employees great job felled keep up the good work😎🤘 sn: Wyoming Michigan location
This is the first time Ive been to a Jersey Mikes amd had to walk out. when I arrived the gentleman making the food was joking around and singing, all of the meats were out of the fridge and I stood there for five minutes with nobody in line without even a sandwich getting started
Atmosphere: 1
Food: 1
Service: 1
10/16/25 1pm Ordered a club HOT and a giant jersey mike’s. Took forever to get waited on. Club not hot so they remade. This time they made a turkey with provolone instead of a club. Too much taking to each other not enough listening to customers. Just total bad experience. I just took the turkey sandwich because I didn’t have time to wait for a third sandwich. After they were finished they left sandwiches on counter I had to ask for them to give me my food. Of course my hot sandwich was no longer hot.
This is not the usual service when the boys are working it’s on point, but this combination of worker don’t work well together.
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
The amount of steak on the cheesesteak was a joke. What a waste of money. Just go somewhere else, there are better options around (and I'm not talking about JJs)
Atmosphere: 3
Food: 2
Service: 3
This location is amazing. Employee's are very knowledgeable and really help me out with making an allergy safe sandwich!! Celiac Disease & Lactose Intolerant so I always get the club sub with gluten free bread and no cheese. Thank you Jersey Mikes!!!!!
Atmosphere: 5
Food: 5
Service: 5
Our company was hosting a staff meeting last week and placed a timed order for a pick up between 645 and 7pm. Our manager showed up at this location at 645, and then had to wait for a legitimate hour and a half until 815 for the food to be ready. He was able to arrive at our staff meeting a full hour after it was scheduled to start, severely holding up 20 people’s evenings. Not cool jersey mikes!
Service: 1
Went in today to get a sandwich around 2:40pm. The vibes were instantly uncomfortable as no music or any sound was playing in the restaurant, but that is the least of my concerns.
During the time it took to have my sandwich prepared, a tall bald man I am assuming is the GM or some type of management was busy yelling at and berating the employees over a mistake that had been made last night. At first they were all standing in the main area being talked down to and yelled at, but presumably when the manager noticed there were guests in the building, he took everyone right around the corner (taking the employee working on meals away from his job, but I digress), well within earshot, and began berating them again. It was not constructive, it was embarrassing, and as a person who has worked management jobs many times, this person is clearly unable to manage staff effectively. I am deeply concerned about his behavior and if I were being talked to like that I would have quit on the spot. If you are an employee reading this, please quit and find other employment. You deserve respect and that clown does not deserve your hard work.
The food was good by the way, despite the same manager stating that the food “pissed him off” while inches from an employee’s face as he was trying to help us.
Will not be returning and you should be embarrassed to have this person working for the company.
Atmosphere: 1
Food: 3
Service: 2
it shouldnt take an hour and a half to make a sandwich when you place an online order but that's just me. terrible service and employees who lie to you.
Atmosphere: 2
Food: 3
Service: 1
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