I will not come back to this location. I went out of my way to come here. The food not the same anymore. The service was horrible, not friendly at all.
Food: 1
LJ Noble
Nice place with good service.
Atmosphere: 4
Food: 4
Service: 4
Moody Judy
I should’ve listened to the other 1 star reviews. Don’t waste your time at this location. Customer service is in the toilet! No wonder the place was empty, not a soul in sight. Staff member was extremely rude and disrespectful. I should’ve known better because when I told her I wanted to heat the meat up first she rolled her eyes like I was inconveniencing her. Then. She gave me attitude and was nasty because she THOUGHT I was being rude (because I asked her to double my portion after seeing how small the scoop was). Initially, I tried to de-escalate the situation (because arguing at Subway, on my lunch break is crazy) but I guess she took that as a sign of weakness and doubled down on her disrespect and rudeness so I quickly matched her energy and showed her what me being rude actually sound/look like. I’m glad she knows the difference now. I lost my appetite immediately because I refuse to eat food made by someone who is confrontational and nasty. I wouldn’t dare eat anything from this place. The experience was very disturbing. You would’ve thought she knew me from the hood and had unfinished beef. The amount of animosity she had all because I wanted to pay for extra meat was crazy, as if it comes out of her pay check. That girl should not be in the front serving customers, she belongs in the back away from the public. Actually she shouldn’t even be in the service industry. Employees like her is the reason why young black women in the service industry have a bad rep, she’s literally living up to the stereotypes of Bonqueisha at BurgerKing! Just disgusting behavior! ps. I reached out to corporate as well because leaving a bad review just wasn’t enough, that’s how horrible they are!
Service: 1
Vicky Mahnke
Ordered drive thru and got home to see my daughter’s sandwich had mayo when I expressly asked for it to be plain and no mayo. Drove back to restaurant to replace sandwich (which they did with significant eye rolling and attitude,) and then my daughter texted me that her drink had a “floaty” in it. Showed staff the photo said they couldn’t do anything for us not even for the hassle of having to go back. My daughter asked if she could get a bag of chips instead. They said nope, no way. 👎 we are not impressed. Very disappointed. It’s not the first time the order has been wrong either. We are done going to this subway. I rarely write crappy reviews but this is for my 13 year old daughter who was almost in tears because she’s so tired of this happening to her.
Atmosphere: 1
Sean Craigslist
Hey guys ---
Next time you have me wait at the drive thru for around 7 minutes to place my order only for me to wait 7 minutes at the drive thru window, only to inform me that you don't have the cheese wanted and my meal isn't made ---
Can you kindly tell me to turn off my car? Idling for that long is really bad for the car. I appreciate it....thanks
Atmosphere: 3
Food: 3
Service: 1
Mickie Smith
Out of some toppings
Atmosphere: 5
Food: 4
Service: 5
Marty McFly
Rude woman working inside. 8/6/25. Around 3:30 Completely unnecessary.
Atmosphere: 1
Food: 2
Service: 1
Khalilah Moore
It’s never no way to contact this store on the doordash app even on Google the number don’t work
Rachel
Very nice young lady working.
Atmosphere: 5
Food: 5
Service: 5
melissa griffiths
Website doesn't work and 15 dollars for a footlong at subway is ridiculous........
didn’t get to eat the food. Walked in only people in the whole building, the workers look to be making online order wouldn’t stop to even greet us or tell us one moment. Stood right in front of them fro about 5 mins without a word, decided to leave and eat somewhere else.
Service: 1
Kevin Bradford
We ordered a simple Italian sub sandwich and requested extra vegetables and the manager said that she could not give away all of her vegetables. I said ma’am I’m perfectly willing to pay for extra vegetables and in a very curt tone she repeated…”I can’t give you all my vegetables!” Mind you, it was Memorial Day and the restaurant was slow and she refused to make a paying customer’s sandwich the way you want. I will NEVER return to this location again and will never recommend this location anyone.
Atmosphere: 1
Food: 2
Service: 1
Ash J
I stopped by this Ferndale location because they’re open until 10 PM, and I’m so glad I did. The gentleman working tonight was quick, confirmed my order for accuracy, and had a genuinely kind attitude. After a recent negative experience at another location, this visit was a reminder that great service still exists. It was refreshing and greatly appreciated!
Atmosphere: 5
Food: 5
Service: 5
Gennetta Campbell
They make mistakes. Don't give you all your food and pretend it's your fault. New manager needed here asap.
Atmosphere: 1
Food: 1
Service: 1
John Doe
Need better customer service the way you talk to a person is everything differently if it you first time
I will not come back to this location. I went out of my way to come here. The food not the same anymore. The service was horrible, not friendly at all.
Food: 1
Nice place with good service.
Atmosphere: 4
Food: 4
Service: 4
I should’ve listened to the other 1 star reviews. Don’t waste your time at this location. Customer service is in the toilet! No wonder the place was empty, not a soul in sight. Staff member was extremely rude and disrespectful. I should’ve known better because when I told her I wanted to heat the meat up first she rolled her eyes like I was inconveniencing her. Then. She gave me attitude and was nasty because she THOUGHT I was being rude (because I asked her to double my portion after seeing how small the scoop was). Initially, I tried to de-escalate the situation (because arguing at Subway, on my lunch break is crazy) but I guess she took that as a sign of weakness and doubled down on her disrespect and rudeness so I quickly matched her energy and showed her what me being rude actually sound/look like. I’m glad she knows the difference now. I lost my appetite immediately because I refuse to eat food made by someone who is confrontational and nasty. I wouldn’t dare eat anything from this place. The experience was very disturbing. You would’ve thought she knew me from the hood and had unfinished beef. The amount of animosity she had all because I wanted to pay for extra meat was crazy, as if it comes out of her pay check. That girl should not be in the front serving customers, she belongs in the back away from the public. Actually she shouldn’t even be in the service industry. Employees like her is the reason why young black women in the service industry have a bad rep, she’s literally living up to the stereotypes of Bonqueisha at BurgerKing! Just disgusting behavior! ps. I reached out to corporate as well because leaving a bad review just wasn’t enough, that’s how horrible they are!
Service: 1
Ordered drive thru and got home to see my daughter’s sandwich had mayo when I expressly asked for it to be plain and no mayo. Drove back to restaurant to replace sandwich (which they did with significant eye rolling and attitude,) and then my daughter texted me that her drink had a “floaty” in it. Showed staff the photo said they couldn’t do anything for us not even for the hassle of having to go back. My daughter asked if she could get a bag of chips instead. They said nope, no way. 👎 we are not impressed. Very disappointed. It’s not the first time the order has been wrong either. We are done going to this subway. I rarely write crappy reviews but this is for my 13 year old daughter who was almost in tears because she’s so tired of this happening to her.
Atmosphere: 1
Hey guys ---
Next time you have me wait at the drive thru for around 7 minutes to place my order only for me to wait 7 minutes at the drive thru window, only to inform me that you don't have the cheese wanted and my meal isn't made ---
Can you kindly tell me to turn off my car? Idling for that long is really bad for the car. I appreciate it....thanks
Atmosphere: 3
Food: 3
Service: 1
Out of some toppings
Atmosphere: 5
Food: 4
Service: 5
Rude woman working inside. 8/6/25. Around 3:30 Completely unnecessary.
Atmosphere: 1
Food: 2
Service: 1
It’s never no way to contact this store on the doordash app even on Google the number don’t work
Very nice young lady working.
Atmosphere: 5
Food: 5
Service: 5
Website doesn't work and 15 dollars for a footlong at subway is ridiculous........
Restaurantji Recommends
didn’t get to eat the food. Walked in only people in the whole building, the workers look to be making online order wouldn’t stop to even greet us or tell us one moment. Stood right in front of them fro about 5 mins without a word, decided to leave and eat somewhere else.
Service: 1
We ordered a simple Italian sub sandwich and requested extra vegetables and the manager said that she could not give away all of her vegetables. I said ma’am I’m perfectly willing to pay for extra vegetables and in a very curt tone she repeated…”I can’t give you all my vegetables!” Mind you, it was Memorial Day and the restaurant was slow and she refused to make a paying customer’s sandwich the way you want. I will NEVER return to this location again and will never recommend this location anyone.
Atmosphere: 1
Food: 2
Service: 1
I stopped by this Ferndale location because they’re open until 10 PM, and I’m so glad I did. The gentleman working tonight was quick, confirmed my order for accuracy, and had a genuinely kind attitude. After a recent negative experience at another location, this visit was a reminder that great service still exists. It was refreshing and greatly appreciated!
Atmosphere: 5
Food: 5
Service: 5
They make mistakes. Don't give you all your food and pretend it's your fault. New manager needed here asap.
Atmosphere: 1
Food: 1
Service: 1
Need better customer service the way you talk to a person is everything differently if it you first time
Atmosphere: 2
Food: 3
Service: 1
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