Ordered pickup and my smoothie was basically juice, and my sandwich was absolutely disgusting.. and clearly smashed up I would put 0 stars if I could
Atmosphere: 1
Food: 1
Service: 1
aubrey goddard
If I could give 0 stars to this experience today I would. Got on the app had food delivered but it took an hour! Why?! 30 minutes at most is what I normally wait. And that’s no problem. But when my food got to me it’s was freezing cold and not to mention my smoothie was melted. If I could give the DoorDash that brought my food a 0 I would. Also if I could take back a tip I would. No where did it say he was double dashing or anything but I guess tropical smoothie employees said hey take this other persons food first, even though I’m literally 5 minutes down the road at work. So I had to wait for that food to be done even though my dasher already confirmed with the app he’d be heading to me. Needless to say I’m pretty upset and just am fed up with this. I have to go on lunch at a certain time. Not by my choice by choice of my work. So when I order ahead of time, with plenty of time I don’t expect to be waiting an hour.
Atmosphere: 1
Food: 1
Service: 1
Kenzie Staffne
Worst service ever. Very rude employees.
Service: 1
Andrew Spiece
Had a great quesadilla here
Atmosphere: 5
Food: 5
Service: 5
Amelia Stanley
omg please dont go here!! We did a mobile pickup and they closed the doors very early so we had to go through the drive-thru. The drinks were NOT what we ordered at all and are the most disgusting drinks I've ever had, literally just blended blueberries and water and an avocado drink that I didn't even order. When asked if they could remake it they were insanely condescending and said no and said to deal with it tomorrow. I just want a refund!! thats $20 for absolutely nothing. dont waste your money, you're better off going to the way better location in grand blanc.
Atmosphere: 1
Food: 1
Service: 1
Johnny G
There was a long brown hair in my buffalo chicken wrap. Why are your employees not wearing hairnets and handling food??
Food: 1
Leslie Welch
The wait time is terrible here and I would not recommend coming here if you’re on a time crunch. I’ve waited 30-35 minutes in line, definitely need better staffing.
Food: 5
Service: 1
Caden Doherty
Great service, especially Taylor.
Anthony Kasicky
If you’re door and website say you open at 10, you should be prepared to serve customers when one walks in at 10:08. Not a good look for a place selling $8 smoothies.
Service: 1
Latavious
Some of the best service around and an extremely friendly staff!! If I could give a higher star rating I would!!
Do NOT go to this location, paid for granola didn't receive, when called to talk to them about this instead I was talked to like I didn't know what I was talking about, save your time go to the other location. Also, honey, non existent. Most locations have no issue giving a bit more honey.
Atmosphere: 1
Food: 1
Service: 1
Andrea Conway, ITIL CSM MBA-IT
I come here all the time, at least once a week, and the last few times my smoothie tastes like fridge. Maybe I’ll have to drive down the street. Something is spoiled.
Atmosphere: 4
Food: 4
Service: 4
Howard Feltersnatch
I’ve stopped here 3-4 times in the last two months. “Currently out of Splenda” each time. Splenda is an option in the app, apparently just not at the drive thru. It would seem if you were out of a menu item for over a month you might find a different source for said item, one example might be the GROCERY STORE you’re located directly in front of.
Atmosphere: 1
Food: 1
Service: 1
sylvia luke
When we had issues with smoothies not arriving through Doordash, we called the staff and they were super nice! When we finally got our smoothies they sent us an extra smoothie as well as complimentary cookies. The food was delicious and I highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Jasper Burke
Absolute worst wraps ever. I have tried to give this place a chance. They just throw the ingredients in the tortilla, dump sauce into it, warm it for a few seconds, slice the whole thing wrapper and all, and throw it in a bag. Disgusting and sloppy. The only thing they can get right is the smoothies.
Ordered pickup and my smoothie was basically juice, and my sandwich was absolutely disgusting.. and clearly smashed up I would put 0 stars if I could
Atmosphere: 1
Food: 1
Service: 1
If I could give 0 stars to this experience today I would. Got on the app had food delivered but it took an hour! Why?! 30 minutes at most is what I normally wait. And that’s no problem. But when my food got to me it’s was freezing cold and not to mention my smoothie was melted. If I could give the DoorDash that brought my food a 0 I would. Also if I could take back a tip I would. No where did it say he was double dashing or anything but I guess tropical smoothie employees said hey take this other persons food first, even though I’m literally 5 minutes down the road at work. So I had to wait for that food to be done even though my dasher already confirmed with the app he’d be heading to me. Needless to say I’m pretty upset and just am fed up with this. I have to go on lunch at a certain time. Not by my choice by choice of my work. So when I order ahead of time, with plenty of time I don’t expect to be waiting an hour.
Atmosphere: 1
Food: 1
Service: 1
Worst service ever. Very rude employees.
Service: 1
Had a great quesadilla here
Atmosphere: 5
Food: 5
Service: 5
omg please dont go here!!
We did a mobile pickup and they closed the doors very early so we had to go through the drive-thru. The drinks were NOT what we ordered at all and are the most disgusting drinks I've ever had, literally just blended blueberries and water and an avocado drink that I didn't even order. When asked if they could remake it they were insanely condescending and said no and said to deal with it tomorrow. I just want a refund!! thats $20 for absolutely nothing. dont waste your money, you're better off going to the way better location in grand blanc.
Atmosphere: 1
Food: 1
Service: 1
There was a long brown hair in my buffalo chicken wrap. Why are your employees not wearing hairnets and handling food??
Food: 1
The wait time is terrible here and I would not recommend coming here if you’re on a time crunch. I’ve waited 30-35 minutes in line, definitely need better staffing.
Food: 5
Service: 1
Great service, especially Taylor.
If you’re door and website say you open at 10, you should be prepared to serve customers when one walks in at 10:08. Not a good look for a place selling $8 smoothies.
Service: 1
Some of the best service around and an extremely friendly staff!! If I could give a higher star rating I would!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Juice, Island Green
Restaurantji Recommends
Do NOT go to this location, paid for granola didn't receive, when called to talk to them about this instead I was talked to like I didn't know what I was talking about, save your time go to the other location. Also, honey, non existent. Most locations have no issue giving a bit more honey.
Atmosphere: 1
Food: 1
Service: 1
I come here all the time, at least once a week, and the last few times my smoothie tastes like fridge. Maybe I’ll have to drive down the street. Something is spoiled.
Atmosphere: 4
Food: 4
Service: 4
I’ve stopped here 3-4 times in the last two months. “Currently out of Splenda” each time. Splenda is an option in the app, apparently just not at the drive thru. It would seem if you were out of a menu item for over a month you might find a different source for said item, one example might be the GROCERY STORE you’re located directly in front of.
Atmosphere: 1
Food: 1
Service: 1
When we had issues with smoothies not arriving through Doordash, we called the staff and they were super nice! When we finally got our smoothies they sent us an extra smoothie as well as complimentary cookies. The food was delicious and I highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Absolute worst wraps ever. I have tried to give this place a chance. They just throw the ingredients in the tortilla, dump sauce into it, warm it for a few seconds, slice the whole thing wrapper and all, and throw it in a bag. Disgusting and sloppy. The only thing they can get right is the smoothies.
Atmosphere: 1
Food: 1
Service: 1
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