All of the employees are courteous professional and really know how to prepare the best tasting food
Atmosphere: 5
Food: 5
Service: 5
Ryan Hammell
This place used to have problems, the building was rebuilt and so was the attitude and service. From 1 star to many more. I go here often with zero problems now.
Atmosphere: 5
Food: 5
Service: 5
Edward Banks
Food for thought
Atmosphere: 4
Food: 4
Service: 4
GOON 2004
Why is everybody sleeping on this Burger King with three stars customer service is crazy. Nice people actually smile when they had your food you can have a conversation. Food comes out. Pretty good. Also best Burger King in Dearborn hands-down I will die on that hill
Atmosphere: 5
Food: 5
Service: 5
Patty Checkle
Always have a good experience at this location. Friendly employees hot food and very clean atmosphere. Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Sara Smith
I pulled up to the drive thru, and there was no one in front of me. I was told to hold on while they cleared orders. I waited 5 - 8 minutes before someone finally took my order. After pulling up to the window to pay, the cashier took my money. He gave me the drinks after a couple of minutes and it was at that time I asked for ranch sauce. He proceeded to tell me I needed to pay $0.30 for the ranch. After I paid I waited at that window for nearly 20 minutes before I received my food. I cannot believe he had the nerve to charge me for sauce after waiting in the drive thru for that amount of time. No one even offered anything for the wait/inconvenience. To top it off, I got home (less than 5 minutes away) to discover our food WAS NOT fresh! Seriously! Cold sandwiches and my husband's whooper had so much mayo it was smeared all over even on top of the bun. I will drive to Westland or some place else. This Burger King is going downhill!
Atmosphere: 1
Food: 2
Service: 1
Lavonda Curry
Ordered a impossible whopper got home it was totally pink on one side and inside like they put a raw patty on the bun. I had to cook it when I got home. Terrible will not be going back to that location. I've had a bad experience before with the food there and I thought I would give them another chance..Their last chance!!!
Atmosphere: 4
Food: 1
Service: 4
Caitlin C
I now understand why this establishment has so many negative reviews. Usually I take reviews with a grain of salt but I'm afraid the negative reviews are warranted when it comes to this location.
We ordered buy one get one free chicken sandwiches this evening and clearly specified no lettuce or mayo due to allergies. Imagine our surprise when both sandwiches contained both. Not to mention the lettuce was brown.
A phone call was made to the establishment to express our concern with the manager and district manager which was responded with, in our opinion, no empathy for the situation.
The district manager did ask if I had the sandwiches which I did, in the trash. He asked if I could return them but unfortunately temporarily being without a vehicle prohibited this.
It's disappointing that this location takes little or no concern over food safety and customer concerns. The only positive outcome was that I was able to obtain a complete refund from Uber Eats.
Atmosphere: 1
Food: 1
Service: 1
Shari Horton
Very rude people at the counter taking your order. Plus tables were not cleaned at all
Atmosphere: 2
Food: 2
Mel P
Waited in the drive thru for about a half an hour for an online order that I placed prior to leaving my house. Was told when requesting for a refund (due to not receiving my food for about 45 minutes since ordering) that my order was given to someone else and they had to remake it. They couldn’t refund me because my order was placed online. Now I have to wait for a response via their online support. A complete waste of time. Terrible communication. Never again.
All of the employees are courteous professional and really know how to prepare the best tasting food
Atmosphere: 5
Food: 5
Service: 5
This place used to have problems, the building was rebuilt and so was the attitude and service. From 1 star to many more. I go here often with zero problems now.
Atmosphere: 5
Food: 5
Service: 5
Food for thought
Atmosphere: 4
Food: 4
Service: 4
Why is everybody sleeping on this Burger King with three stars customer service is crazy. Nice people actually smile when they had your food you can have a conversation. Food comes out. Pretty good. Also best Burger King in Dearborn hands-down I will die on that hill
Atmosphere: 5
Food: 5
Service: 5
Always have a good experience at this location. Friendly employees hot food and very clean atmosphere. Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
I pulled up to the drive thru, and there was no one in front of me. I was told to hold on while they cleared orders. I waited 5 - 8 minutes before someone finally took my order. After pulling up to the window to pay, the cashier took my money. He gave me the drinks after a couple of minutes and it was at that time I asked for ranch sauce. He proceeded to tell me I needed to pay $0.30 for the ranch. After I paid I waited at that window for nearly 20 minutes before I received my food. I cannot believe he had the nerve to charge me for sauce after waiting in the drive thru for that amount of time. No one even offered anything for the wait/inconvenience. To top it off, I got home (less than 5 minutes away) to discover our food WAS NOT fresh! Seriously! Cold sandwiches and my husband's whooper had so much mayo it was smeared all over even on top of the bun. I will drive to Westland or some place else. This Burger King is going downhill!
Atmosphere: 1
Food: 2
Service: 1
Ordered a impossible whopper got home it was totally pink on one side and inside like they put a raw patty on the bun. I had to cook it when I got home. Terrible will not be going back to that location. I've had a bad experience before with the food there and I thought I would give them another chance..Their last chance!!!
Atmosphere: 4
Food: 1
Service: 4
I now understand why this establishment has so many negative reviews. Usually I take reviews with a grain of salt but I'm afraid the negative reviews are warranted when it comes to this location.
We ordered buy one get one free chicken sandwiches this evening and clearly specified no lettuce or mayo due to allergies. Imagine our surprise when both sandwiches contained both. Not to mention the lettuce was brown.
A phone call was made to the establishment to express our concern with the manager and district manager which was responded with, in our opinion, no empathy for the situation.
The district manager did ask if I had the sandwiches which I did, in the trash. He asked if I could return them but unfortunately temporarily being without a vehicle prohibited this.
It's disappointing that this location takes little or no concern over food safety and customer concerns. The only positive outcome was that I was able to obtain a complete refund from Uber Eats.
Atmosphere: 1
Food: 1
Service: 1
Very rude people at the counter taking your order. Plus tables were not cleaned at all
Atmosphere: 2
Food: 2
Waited in the drive thru for about a half an hour for an online order that I placed prior to leaving my house. Was told when requesting for a refund (due to not receiving my food for about 45 minutes since ordering) that my order was given to someone else and they had to remake it. They couldn’t refund me because my order was placed online. Now I have to wait for a response via their online support. A complete waste of time. Terrible communication. Never again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Yummy food all the time.
Atmosphere: 5
Food: 5
Service: 5
Good customer service here
Atmosphere: 5
Food: 5
Service: 5
Food was fresh and hit!
Atmosphere: 5
Food: 5
Service: 5
Their food is always fresh and their ice cream cones are bomb!
Food: 5
Service: 5
My favorite bk in the area.. the team very friendly and the food always fresh, with no mistakes.. thank you
Atmosphere: 5
Food: 5
Service: 5
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