Simit House Turkish Bakery

My fav place to eat/study at in the area

Atmosphere: 5

Food: 5

Service: 5

The Turkish Coffee here, and the Pastries, and Turkish Delight are out of this world - GREAT!! I'm so hooked!

Dietary restrictions: Im Gluten Free answer almost ALL of the pastries and Turkish Delight are GF!!

Atmosphere: 5

Food: 5

Service: 5

I like it

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meat Pide, Spinach Pide

I had an incredibly disappointing experience at Simit House Turkish Bakery and feel compelled to share it. Our group of 20 visited the cafe and asked to move a few tables together so we could sit comfortably. The staff allowed it but insisted that we put the tables back once we were done. While we didn’t mind complying with their request, their attitude was unreasonably rude from the start.
Despite agreeing to return the tables to their original positions, the situation escalated when I mentioned that it shouldn’t be the customer’s responsibility to do so.

Wanting to address the issue professionally, I requested to speak with the owner. However, instead of listening to my concerns, she immediately interrupted me and took a phone call, showing a complete disregard for what I had to say. When she finally did respond, she was dismissive and rude, insisting that since they are a cafe, not a restaurant, it is the customer’s duty to move the tables back. While every business has its own policies, enforcing them with such an unprofessional attitude is unacceptable.

The most shocking part of this entire experience was the owner’s reaction at the end of our conversation. She threatened to post a video of me if I left a negative review. This level of unprofessionalism and intimidation is beyond unacceptable. No customer should ever feel threatened simply for sharing honest feedback about their experience. Instead of focusing on good customer service, this business seems to prioritize defensive and aggressive tactics against anyone who voices a concern.

Because of this unprofessional behavior, I will be filing complaints with other relevant authorities to ensure this matter is investigated properly. Businesses that operate in this manner should be held accountable for their actions.

If you care about respectful customer service and a welcoming atmosphere, I strongly advise against visiting this establishment. There are plenty of other cafes that treat their customers with the courtesy and professionalism they deserve.

Respond to the owner’s message.

It’s no surprise that you’re denying the most serious part of this incident, the threat you made at the end of our conversation. Of course, you wouldn’t admit it, because doing so would put your entire business at risk, not just a bad review. But let’s be honest, if you have a video, then it would clearly show everything, including the way you handled the situation and the way you spoke to me over the phone.

As customers, we have every right to leave a review about the treatment we received, and unfortunately, that treatment was nothing short of rude and unprofessional, both from your staff and yourself as the owner. Instead of taking accountability, you are being defensive and dishonest. If you truly valued customer service, you would take this as an opportunity to reflect and improve, not twist the story to suit your narrative.

Was I upset at the way we were treated? Absolutely. But was I unprofessional? Absolutely not. Your staff’s attitude was dismissive and condescending from the start, and when I tried to address it with you, you interrupted me and brushed off my concerns. The fact that you are now trying to paint me as the problem rather than acknowledging your own mistakes says everything about how you run your business.

If managing larger groups is an issue for your cafe, you should clearly state your capacity limits upfront instead of blaming us after the fact. A professional business would have either rejected our request or had an organized reservation system in place, not shift the blame onto customers after accommodating them. And regarding the noise, we were a group of 20 at a cafe, not a library. Expecting complete silence in a public cafe setting is unrealistic.

As for your threat, you and I both know what was said. I wish people could hear that recording because they would

Atmosphere: 1

Food: 2

Service: 1

Horrible Customer Service – Extremely Rude and Unprofessional**

I had the worst experience at Simit house . The customer service is beyond terrible—rude, disrespectful, and completely unprofessional. The staff acts like they don’t care about customers at all, and instead of being helpful, they are downright rude when you ask them anything.

But the worst part? The supervisor or manager is even more unprofessional! Instead of addressing concerns, she threatens people by saying she will post their videos and personal information if they complain. This is completely unacceptable and disturbing. No business should treat customers this way.

I wouldn’t recommend this place to anyone. If you care about being treated with basic respect, stay far away from this cafe. They don’t deserve anyone’s business!

Atmosphere: 1

Food: 2

Service: 1

I had a very disappointing experience at Simit House Turkish Bakery. Our group of 20 requested to move some tables together, and while we were told to return them afterward, the staff’s approach was unnecessarily rude. Despite agreeing to put the tables back, the situation escalated when I mentioned that it wasn’t our responsibility as customers.

When I asked to speak with the owner, she was dismissive, interrupting me to take a phone call instead of addressing the issue. Rather than handling the situation professionally, she was extremely rude and insisted that customers must rearrange tables themselves because they are a café, not a restaurant.

The worst part was the owner’s response at the end of our call—she threatened to post a video of me if I left a bad review. This level of unprofessionalism is unacceptable. Businesses should focus on customer service, not intimidation tactics. I will also be raising this complaint through other channels to ensure appropriate action is taken.

If you value good customer service and a welcoming environment, I strongly do not recommend this place.

Super tasty pastries & lattes but most of all… the inside atmosphere is beautiful, comfy, & smells delightful.

Atmosphere: 5

Food: 5

Service: 5

Great atmosphere and delicious food. The staff is friendly and welcoming. Will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Been there once. Great food nice people bad part it’s so far away…

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Simit Pizza, Cheese Pide

The food was amazing I loved there Pides all of them and the puff pastries …. Would recommend it if u are craving Turkish breakfast and tea

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Borek, Feta Cheese Pogaça, Meat Cheese Pide, Cheese Pide, Spinach Pide, Cheese Crispy Börek

fantastic

Atmosphere: 5

Food: 5

Service: 5

The bakery is small but cozy, and the staff is friendly and welcoming. I tried their simit, a Turkish bagel, and the meat pies and they were delicious. The Simit was perfectly toasted and had a flavorful sesame seed coating. Overall, the food was delicious, the owner was friendly, and the prices were reasonable. I would definitely recommend this bakery to anyone looking for a taste of Turkish bakes.

Over priced & below average quality.

Atmosphere: 1

Food: 1

Service: 1

They also have Turkish coffee delicious food and so

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spinach Crispy Börek, Cheese Pide, Cheese Crispy Börek

I love Middle Eastern pastries and the turkish variety provide some of the best. This place is a must try. Get the simit with kaymak, and try their crispy borek with any of the fillings. The service was amazing, they answered all of our questions about the food. The tea was lovely too, I'm sure the coffee will be amazing. Great for a brunch spot or just to grab a bite. Would recommend if you're out near Westland area.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Borek, Simit, Dill Cream Cheese Pogaça, Potatoes Pogaça