Every single time we have given this location a try, it’s a total disappointment. The speaker is garbage so we can’t hear the person talking and they obviously can’t hear us. We confirmed the order multiple times at the speaker and again at the window. We finally get our orders, and the blizzard we wanted extra Reese’s and extra Oreos, had zero Reese’s and hardly any Oreos. I asked for a little cup of both to add in myself and got a few chunks of Oreos. I rarely ever take the time to write bad reviews but we were totally astonished that even after confirming multiple times at the window it was still incorrect.
Austin
Absolute disgrace waited 20 minutes in the drive-through after they told me it would be a minute. I watched them serve five cars in front of me while they move the entire drive-through then they proceed to tell me they’re not serving food. What a joke this place really needs new management or to just be shut down absolute trash place.
Feel the Bliss
You will wait for hot fresh food but worth it. Just a heads up I generally wait 20 minutes for my order as its a large one, and it's always spot on. This team is always busting their butts.
Crystal Ennik
Truly disappointed- went through drive thru, orderd a number 9 double cheeseburger with curds and a blizzard with a coke. My burger was cold and the meat taste awful, and all my cheese ran out of my curds.Not sure what happened if they were in the fryer too long or what. But $17 bucks for my blizzard and coke in the end.
Alison Wilson
Waited a long time at drive thru. One blizzard was thick & frozen like it’s supposed to be , the cashier flipped it over upside down to show it was frozen. The other two blizzards were a melted soupy mess and the cashier did not flip them over because she knew what she was serving. What a disappointment. The ice cream cone was a slanted mess. Husband still gave the cashier a tip, but really… do better, if your ice cream isn’t frozen like ice cream is supposed to be, don’t serve it. Reading past reviews seems like a common occurrence at this location.. instead of continuing to sell runny melted ice cream maybe get your machinery fixed.
Strrmii Skies
Absolutely adore the cashier Kelvin Scott. Hes very kind.
Corrin parker
I hate places that just don’t try I have asked about their dasher punch cards for almost 2 months they keep saying they are going to get more and have ordered more. Who knows I get a different answer every time. DQ get it together ain’t that hard to be honest or reward people. Classless
Edward Harrell II
Very friendly person at the counter, fast service, one of the best dipped cones I’ve had in awhile. Clean restaurant, neat alpine style exterior.
Brooke Keene
4 people working. Slow service. Lobby disgusting. All Trashes full.
Atmosphere: 1
Food: 1
Service: 1
J B
They need to just close down and go away. If you can’t be there during the hours, you say you’re going to be then just close the restaurant down and find somebody else to run the franchise. These people are terrible.
Went here once. It was market workers being forced to work the DQ counter. Not trained well. Food took forever. I love grille and chills and I refuse to ever go to this DQ ever again. It's sad because alot of them are so good. But this location makes me forget it's even there.
Atmosphere: 1
Food: 1
Service: 1
Surreal Brain
I've never had an outright bad experience here...when I'm actually able to be there when they're open. They say they're open a certain time, but then are closed during a time they say they're open. They won't even change their sign; even a makeshift, hand-drawn sign explaining the situation would've been acceptable, but they don't even do that much.
Atmosphere: 4
Food: 5
Service: 3
Margie Ryckman
4 YEARS later and still way to slow! Sorry not sorry but this place is terrible!! WAY TO FREAKING SLOW! 4 cars left the line behind us. It's a wonder this place is still open for business.
3 strikes and you're out. We will never go to this Dairy Queen again. This was the 3rd, and last time, we waited in line at the drive thru for 10 minutes plus and not one car moved. We got out of the line and went thru McDonald's, got our ice cream there for less than half the price and the cars were still at DQ had not moved. Done with this place! PATHETIC
Rhonda Dunn
*Edit* I received a notification that I had a response to my review. I have read reviews for half an hour. I think I saw 2-3 positive reviews. All the others, like mine who said they got bad food for horrible customer service, got a computer generated response saying that they are sorry we had a bad experience and hope we give them another chance!!! No freaking thank you!!! I'm amazed that you are still open. I worked in a few fast food restaurants and customer service was always beat into our heads....and food prep/presentation/ properly made. Your franchise misses all 3 of these. Do better!! It's not cheap to eat there. Give customers what they are paying for...not garbage. Totally disappointed after reading these other reviews. Just wish I had read them BEFORE I went. $14 in the trash can 5 minutes later. Unbelievable.
Stopped in for a Flurry. I got the New York cheesecake. I've had this in several other locations. This one tasted total different than any others I've had....and it was brown. Never had one that color. Few bites have next stop for gasoline it went in the garbage. Went through the drive through. The employee sounded like she was having a really bad day. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
Angela Hotchkiss
I waited for my food for 40 mins. Once it was finally ready, the burgers were so cold that the cheese wasn't even melted. Took the burgers back to the counter, and they threw them in the microwave to warm them up, lettuce, tomato and onion, and all!! I have never had such a bad experience at a dairy queen before!!!
Every single time we have given this location a try, it’s a total disappointment. The speaker is garbage so we can’t hear the person talking and they obviously can’t hear us. We confirmed the order multiple times at the speaker and again at the window. We finally get our orders, and the blizzard we wanted extra Reese’s and extra Oreos, had zero Reese’s and hardly any Oreos. I asked for a little cup of both to add in myself and got a few chunks of Oreos. I rarely ever take the time to write bad reviews but we were totally astonished that even after confirming multiple times at the window it was still incorrect.
Absolute disgrace waited 20 minutes in the drive-through after they told me it would be a minute. I watched them serve five cars in front of me while they move the entire drive-through then they proceed to tell me they’re not serving food. What a joke this place really needs new management or to just be shut down absolute trash place.
You will wait for hot fresh food but worth it. Just a heads up I generally wait 20 minutes for my order as its a large one, and it's always spot on. This team is always busting their butts.
Truly disappointed- went through drive thru, orderd a number 9 double cheeseburger with curds and a blizzard with a coke. My burger was cold and the meat taste awful, and all my cheese ran out of my curds.Not sure what happened if they were in the fryer too long or what. But $17 bucks for my blizzard and coke in the end.
Waited a long time at drive thru. One blizzard was thick & frozen like it’s supposed to be , the cashier flipped it over upside down to show it was frozen. The other two blizzards were a melted soupy mess and the cashier did not flip them over because she knew what she was serving. What a disappointment. The ice cream cone was a slanted mess. Husband still gave the cashier a tip, but really… do better, if your ice cream isn’t frozen like ice cream is supposed to be, don’t serve it. Reading past reviews seems like a common occurrence at this location.. instead of continuing to sell runny melted ice cream maybe get your machinery fixed.
Absolutely adore the cashier Kelvin Scott. Hes very kind.
I hate places that just don’t try I have asked about their dasher punch cards for almost 2 months they keep saying they are going to get more and have ordered more. Who knows I get a different answer every time. DQ get it together ain’t that hard to be honest or reward people. Classless
Very friendly person at the counter, fast service, one of the best dipped cones I’ve had in awhile. Clean restaurant, neat alpine style exterior.
4 people working. Slow service. Lobby disgusting. All Trashes full.
Atmosphere: 1
Food: 1
Service: 1
They need to just close down and go away. If you can’t be there during the hours, you say you’re going to be then just close the restaurant down and find somebody else to run the franchise. These people are terrible.
Service: 1
Restaurantji Recommends
Went here once. It was market workers being forced to work the DQ counter. Not trained well. Food took forever. I love grille and chills and I refuse to ever go to this DQ ever again. It's sad because alot of them are so good. But this location makes me forget it's even there.
Atmosphere: 1
Food: 1
Service: 1
I've never had an outright bad experience here...when I'm actually able to be there when they're open. They say they're open a certain time, but then are closed during a time they say they're open. They won't even change their sign; even a makeshift, hand-drawn sign explaining the situation would've been acceptable, but they don't even do that much.
Atmosphere: 4
Food: 5
Service: 3
4 YEARS later and still way to slow! Sorry not sorry but this place is terrible!! WAY TO FREAKING SLOW! 4 cars left the line behind us. It's a wonder this place is still open for business.
3 strikes and you're out. We will never go to this Dairy Queen again. This was the 3rd, and last time, we waited in line at the drive thru for 10 minutes plus and not one car moved. We got out of the line and went thru McDonald's, got our ice cream there for less than half the price and the cars were still at DQ had not moved. Done with this place! PATHETIC
*Edit*
I received a notification that I had a response to my review. I have read reviews for half an hour. I think I saw 2-3 positive reviews. All the others, like mine who said they got bad food for horrible customer service, got a computer generated response saying that they are sorry we had a bad experience and hope we give them another chance!!! No freaking thank you!!! I'm amazed that you are still open. I worked in a few fast food restaurants and customer service was always beat into our heads....and food prep/presentation/ properly made. Your franchise misses all 3 of these. Do better!! It's not cheap to eat there. Give customers what they are paying for...not garbage. Totally disappointed after reading these other reviews. Just wish I had read them BEFORE I went. $14 in the trash can 5 minutes later. Unbelievable.
Stopped in for a Flurry. I got the New York cheesecake. I've had this in several other locations. This one tasted total different than any others I've had....and it was brown. Never had one that color. Few bites have next stop for gasoline it went in the garbage. Went through the drive through. The employee sounded like she was having a really bad day. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
I waited for my food for 40 mins. Once it was finally ready, the burgers were so cold that the cheese wasn't even melted. Took the burgers back to the counter, and they threw them in the microwave to warm them up, lettuce, tomato and onion, and all!! I have never had such a bad experience at a dairy queen before!!!
Atmosphere: 1
Food: 1
Service: 1
Loading...