Really excellent and unexpectedly awesome vegan vanilla soft serve! Unfortunately, we were told their whipped cream was not vegan so we did not get that and that the chocolate syrup that was vegan is Hershey’s syrup.
Nickolas H
I just ordered a chocolate shake from them and basically got thick chocolate ice cream in a cup. It’s like sucking a golf ball through a garden hose. I’m disappointed that they couldn’t make a simple shake. I will not be coming back.
Karen Mann
Excellent soft serve ice cream, best I've eaten in ages. Smooth and creamy, hot fudge was perfect.
Julie Traver
Fast , fun and friendly service, very clean. Dogs are welcome, great atmosphere. Beautiful setting on the waterfront.
D
This review is for Norm’s - not the former historic Dairy Creme as most of the other reviews listed here with Google. It’s a new business that just opened in summer of 2025 - same owners as Norm’s in east town of Grand Haven. They took over this City-owned spot when the former ice cream business owners retired last year.
This was my first time to experience what Norm’s on the channel is all about. I was expecting to see and hopeful, that the new business kept at least a couple if not more, classic menu items from the original Dairy Creme as a tribute (they are using the same name after all). Maybe I missed them? Instead, the first largest sign that caught my attention is about what not to ask for (switch cup size or something). Nothing real special struck me on the menu that says ‘welcome to the waterfront in Grand Haven’. I defaulted quickly to their blizzard (DQ branded name). Plenty of okay ice cream for the size filled the cup, but there was about 1 teaspoon of fun mixed in. I could barely find it.
Overall, the teen staff was nice and quick, although there wasn’t a line whatsoever on a steaming hot day. I was also surprised to see two prices for everything - cash or credit. That’s just odd. If you need to charge a fee for credit to make up the shortfall - bake it in.
I’m willing to give Norm’s west another shot, although my first time was a bit blurry like my menu choice pic. Maybe there’re working on their rhythm as a new business in a much busier and touristy area? Summer is here - I’m already missing my weekly ‘Seth’s Favorite’.
Angel Avila
We tried the turtle, it was delicious.
Rhonda Harris
We're convinced that Grand Haven is a happy place because of the number of ice cream shops there are. Norm's is delicious. We had the turtle sundae, almond joy sundae and the peanut butter cup sundae. You can't go wrong with ice cream and you can't be unhappy! We were too excited and started eating so the pictures are ugly.
David
Amazing place to satisfy your sweet cravings. Generous portions so be ready!
Michael Thoma
Slush’s are awesome. Ask for it to be blended. They are the type you can’t get from Dairy Queen anymore.
Atmosphere: 5
Food: 4
Service: 4
Brendan Pool
Food and service are 5 star. Everyone greets you with a smile and asks how your day is going. Very genuine and kind. The ice cream and food are delicious. The view of the Grand River and boats is amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, French Fries, Hot Fudge
I buy 30 milkshakes a year from here but I will never buy another ever again. The worst customer service in the world.
Atmosphere: 1
Food: 1
Service: 1
Chris Mills
This is my go to spot every Sunday! Their turtle sundae puts everyone to shame! The rest of their menu is fantastic as well. Their regular food is hot and fresh. Great hot dogs and nachos. You can't beat the service either. I'll continue making this a Sunday routine.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fudge Turtle, Hot Fudge
Morgan Reenders
i love the Oreo shake that they have it’s so good
Atmosphere: 5
Food: 5
Service: 5
Grace Kraidich
Great vegan options at this cute local ice cream shop right on the lake! I was able to get a fully vegan sundae, including whipped cream, which was probably the highlight for me! I got a strawberry sundae and my boyfriend got a black cherry ice cream smoothie which he loved!
Atmosphere: 5
Food: 5
Service: 5
Bob Garcia
Great little spot to grab ice cream while you’re walking along the Grand River Boardwalk, watching the fountain show, or just to enjoy a treat. Prices are reasonable give the location and quality. I love the Boardwalk Turtle, but sometimes the dole whip is a great lighter option.
Really excellent and unexpectedly awesome vegan vanilla soft serve! Unfortunately, we were told their whipped cream was not vegan so we did not get that and that the chocolate syrup that was vegan is Hershey’s syrup.
I just ordered a chocolate shake from them and basically got thick chocolate ice cream in a cup. It’s like sucking a golf ball through a garden hose. I’m disappointed that they couldn’t make a simple shake. I will not be coming back.
Excellent soft serve ice cream, best I've eaten in ages. Smooth and creamy, hot fudge was perfect.
Fast , fun and friendly service, very clean. Dogs are welcome, great atmosphere. Beautiful setting on the waterfront.
This review is for Norm’s - not the former historic Dairy Creme as most of the other reviews listed here with Google. It’s a new business that just opened in summer of 2025 - same owners as Norm’s in east town of Grand Haven. They took over this City-owned spot when the former ice cream business owners retired last year.
This was my first time to experience what Norm’s on the channel is all about. I was expecting to see and hopeful, that the new business kept at least a couple if not more, classic menu items from the original Dairy Creme as a tribute (they are using the same name after all). Maybe I missed them? Instead, the first largest sign that caught my attention is about what not to ask for (switch cup size or something). Nothing real special struck me on the menu that says ‘welcome to the waterfront in Grand Haven’. I defaulted quickly to their blizzard (DQ branded name). Plenty of okay ice cream for the size filled the cup, but there was about 1 teaspoon of fun mixed in. I could barely find it.
Overall, the teen staff was nice and quick, although there wasn’t a line whatsoever on a steaming hot day. I was also surprised to see two prices for everything - cash or credit. That’s just odd. If you need to charge a fee for credit to make up the shortfall - bake it in.
I’m willing to give Norm’s west another shot, although my first time was a bit blurry like my menu choice pic. Maybe there’re working on their rhythm as a new business in a much busier and touristy area? Summer is here - I’m already missing my weekly ‘Seth’s Favorite’.
We tried the turtle, it was delicious.
We're convinced that Grand Haven is a happy place because of the number of ice cream shops there are. Norm's is delicious. We had the turtle sundae, almond joy sundae and the peanut butter cup sundae. You can't go wrong with ice cream and you can't be unhappy! We were too excited and started eating so the pictures are ugly.
Amazing place to satisfy your sweet cravings. Generous portions so be ready!
Slush’s are awesome. Ask for it to be blended. They are the type you can’t get from Dairy Queen anymore.
Atmosphere: 5
Food: 4
Service: 4
Food and service are 5 star. Everyone greets you with a smile and asks how your day is going. Very genuine and kind. The ice cream and food are delicious. The view of the Grand River and boats is amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, French Fries, Hot Fudge
Restaurantji Recommends
I buy 30 milkshakes a year from here but I will never buy another ever again. The worst customer service in the world.
Atmosphere: 1
Food: 1
Service: 1
This is my go to spot every Sunday! Their turtle sundae puts everyone to shame! The rest of their menu is fantastic as well. Their regular food is hot and fresh. Great hot dogs and nachos. You can't beat the service either. I'll continue making this a Sunday routine.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fudge Turtle, Hot Fudge
i love the Oreo shake that they have it’s so good
Atmosphere: 5
Food: 5
Service: 5
Great vegan options at this cute local ice cream shop right on the lake! I was able to get a fully vegan sundae, including whipped cream, which was probably the highlight for me! I got a strawberry sundae and my boyfriend got a black cherry ice cream smoothie which he loved!
Atmosphere: 5
Food: 5
Service: 5
Great little spot to grab ice cream while you’re walking along the Grand River Boardwalk, watching the fountain show, or just to enjoy a treat. Prices are reasonable give the location and quality. I love the Boardwalk Turtle, but sometimes the dole whip is a great lighter option.
Atmosphere: 5
Food: 5
Service: 4
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