I am writing to report an extremely disappointing experience at this Domino’s location on January 24, 2026, between 12:20 PM and 1:30 PM.
After spending the morning at Grand Ledge High School for a robotics competition, two families (including two boys aged 11) stopped here for lunch. We are regular customers of this branch.
The following issues occurred:
The restroom was locked, and requests for access—even for a child—were denied or ignored.
After receiving our pizzas and dining in, we were not provided plates and waited nearly 10 minutes, despite polite requests.
Our children were hungry, uncomfortable, and distressed due to the locked restroom.
When I politely expressed my disappointment, the employee—not wearing a name tag—escalated the situation. She represented herself as the manager, began shouting loudly, repeatedly used the F-word, and ordered us to “get out of my restaurant.” This occurred in front of children. She threatened to call the police, ultimately did call the police, and also took a photo of my car’s license plate.
When officers arrived, I calmly explained the situation, and it was clear there was no wrongdoing on our part. Police officers said we understand that you are not satisfied with their service. We left only to avoid further distress to our children.
Being busy is never an excuse for verbal abuse, repeated profanity, intimidation, or denial of basic amenities to families. This experience was completely unacceptable and far below Domino’s service standards.
I strongly urge Domino’s to investigate this incident and take appropriate corrective action to ensure no other family is treated this way.
Atmosphere: 2
Food: 3
Service: 1
Eric
expectation verse reality. Of all the things to skimp on why buffalo sauce??
Atmosphere: 5
Food: 1
Service: 5
katie bouck
Absolutely horrible service gave me the wrong order. Manager was rude when I called to talk about it. Very disappointed 😞
Atmosphere: 1
Food: 1
Service: 1
Ben W
Ordered a three-topping medium pizza with pepperoni, green peppers, and Italian sausage. The pizza turned out perfectly, and tasted amazing. Very nice staff, as well as a clean store.
Hannahkumar Cat
The pizza is so Sweet I do not like it
Ivy Morey
I love their pasta bowls, but the last two times that I have gotten them, they did not put the garlic seasoning on the bread bowl. I had to go back and ask them to remake them. They acted kind of irritated that they needed to remake it for me.
Terry Yancer
Experience was a small part of it quality of food is putrid. I've been a Domino's guy my whole life never had a worse experience. Ham and pineapple way undercooked. The pepperoni and Green Olive Way overcooked. Four out of four coworkers did not finish a single slice I felt like an idiot for having ordered this for my co-workers and telling them how good it is. Respectfully, assistant manager lazy boy West Saginaw highway.
Jason Giffen
Clean restaurant. Food came out just as we walked in. The workers were all respectful and every worker acknowledged us and asked if we were helped. I hope all working today get some type of cash bonus.
Owen Williams
The food was amazing! The wait time was a little too much, but it balanced out with how good the food was. The staff at the counter were nice, and the overall feeling of being there wasn't bad.
Austin Smith
Last 2 times I've ordered the food is ready fast but then it sits there for an hour before it's delivered.. then the delivery guy starts driving 20 minutes in the wrong direction?? Wouldn't recommend delivery anyway.
Consistently good pizza and still the best deals around. Staff is sometimes a bit overwhelmed with orders, and a bit slow at times, but it's on the regular playlist for sure.
Tammy Love
Great food and delivery from Seth! He was fast, polite and friendly.
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Maverick Alan
Absolutely love this domino's location! The people are amazing and the good is delicious!
Wheelchair accessibility: Ramp to get into the establishment
Ordered delivery on-line and was delivered in a timely manner. Ordered a deluxe and requested extra sauce. Pizza quality was poor with minimal toppings and barely any sauce or cheese. Wasn’t worth the $21 time it was all said and done. $5 delivery then a tip as well! Used to be good. Gonna buy frozen!
Food: 1
Service: 4
Charity D
They had a bad nite,(2hr to receive order delivered), not hating tho, musta been short staff, I don't want to take it out on the staff that we're there working.....
I am writing to report an extremely disappointing experience at this Domino’s location on January 24, 2026, between 12:20 PM and 1:30 PM.
After spending the morning at Grand Ledge High School for a robotics competition, two families (including two boys aged 11) stopped here for lunch. We are regular customers of this branch.
The following issues occurred:
The restroom was locked, and requests for access—even for a child—were denied or ignored.
After receiving our pizzas and dining in, we were not provided plates and waited nearly 10 minutes, despite polite requests.
Our children were hungry, uncomfortable, and distressed due to the locked restroom.
When I politely expressed my disappointment, the employee—not wearing a name tag—escalated the situation. She represented herself as the manager, began shouting loudly, repeatedly used the F-word, and ordered us to “get out of my restaurant.” This occurred in front of children. She threatened to call the police, ultimately did call the police, and also took a photo of my car’s license plate.
When officers arrived, I calmly explained the situation, and it was clear there was no wrongdoing on our part. Police officers said we understand that you are not satisfied with their service. We left only to avoid further distress to our children.
Being busy is never an excuse for verbal abuse, repeated profanity, intimidation, or denial of basic amenities to families. This experience was completely unacceptable and far below Domino’s service standards.
I strongly urge Domino’s to investigate this incident and take appropriate corrective action to ensure no other family is treated this way.
Atmosphere: 2
Food: 3
Service: 1
expectation verse reality. Of all the things to skimp on why buffalo sauce??
Atmosphere: 5
Food: 1
Service: 5
Absolutely horrible service gave me the wrong order. Manager was rude when I called to talk about it. Very disappointed 😞
Atmosphere: 1
Food: 1
Service: 1
Ordered a three-topping medium pizza with pepperoni, green peppers, and Italian sausage. The pizza turned out perfectly, and tasted amazing. Very nice staff, as well as a clean store.
The pizza is so Sweet I do not like it
I love their pasta bowls, but the last two times that I have gotten them, they did not put the garlic seasoning on the bread bowl. I had to go back and ask them to remake them. They acted kind of irritated that they needed to remake it for me.
Experience was a small part of it quality of food is putrid. I've been a Domino's guy my whole life never had a worse experience. Ham and pineapple way undercooked. The pepperoni and Green Olive Way overcooked. Four out of four coworkers did not finish a single slice I felt like an idiot for having ordered this for my co-workers and telling them how good it is. Respectfully, assistant manager lazy boy West Saginaw highway.
Clean restaurant. Food came out just as we walked in. The workers were all respectful and every worker acknowledged us and asked if we were helped. I hope all working today get some type of cash bonus.
The food was amazing! The wait time was a little too much, but it balanced out with how good the food was. The staff at the counter were nice, and the overall feeling of being there wasn't bad.
Last 2 times I've ordered the food is ready fast but then it sits there for an hour before it's delivered.. then the delivery guy starts driving 20 minutes in the wrong direction?? Wouldn't recommend delivery anyway.
Restaurantji Recommends
Consistently good pizza and still the best deals around. Staff is sometimes a bit overwhelmed with orders, and a bit slow at times, but it's on the regular playlist for sure.
Great food and delivery from Seth! He was fast, polite and friendly.
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Absolutely love this domino's location! The people are amazing and the good is delicious!
Wheelchair accessibility: Ramp to get into the establishment
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Wings, 32 PC Parmesan Bread Bites, Pepperoni Pizza, Lava Cakes, Deluxe Hand Tossed Pizza, Chicken Wings, Barbeque Chicken, Buffalo Chicken Pizza
Ordered delivery on-line and was delivered in a timely manner. Ordered a deluxe and requested extra sauce. Pizza quality was poor with minimal toppings and barely any sauce or cheese. Wasn’t worth the $21 time it was all said and done. $5 delivery then a tip as well! Used to be good. Gonna buy frozen!
Food: 1
Service: 4
They had a bad nite,(2hr to receive order delivered), not hating tho, musta been short staff, I don't want to take it out on the staff that we're there working.....
Food: 4
Service: 1
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