Arby's

5050 28th St SE, Grand Rapids
(616) 942-0461

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Recent Reviews

Stopped at this location a couple times while heading to airport..first time the guy behind the counter was upbeat and had a great attitude. The second time I went there a lady at the drive through window was short, dismissive and seemed annoyed that I placed an order. I didn't get her name but she was a heavyset black woman working the night of the 20th. Would have rated lower but the guy with a good attitude increased it. I think this Arby's has a bad apple working...
We got there just before close11:45pm. The person that took our order said they
only had enough beef for two sandwiches and asked we pull forward, but Mike brought out our order asked us to check the order for accuracy, and went back in to get ketchup for us. Mike turned a disappointing experience into a great one by his care and attitude.
When I first pulled up to the drive thru, i was asked to wait 2 - 5 mins. I ordered a slider and got a wrap instead. There was only 1 car in front of me that was already at the window when I got there. I looked on my receipt and they did put that I ordered a wrap, it was good but not what i said when I placed my order.

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