Arby's
421 68th St SW, Grand Rapids
(616) 281-4141
Recent Reviews
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This Arby’s location is such a pleasure to come to with people like Ben working the drive-through window. He is so respectful and kind and professional thank you Ben for your great customer service. It means so much to us.
Atmosphere: 5
Food: 5
Service: 5
First and foremost, I asked for 2 classic roast beef meals and got doubles instead, so charged extra and got something I did not ask for. Second, I asked for a specific sauce and a woman who seemed like a manager says “I only have 3 left for the night” and shuts the window on me. That is not my problem. If you have 3 you should be able to give me one as a paying customer and once they actually are gone, you state to customers you don’t have any left. These fast food chains get worst by the day with their service.
Atmosphere: 2
Food: 3
Service: 2
Ben who works in the drive thru had such an amazing attitude. He was very respectful and a delight to talk to. I hope you have a Very Merry Christmas Ben!!
Service: 5
Food was halfway put together no BBQ sauce on the food
Atmosphere: 1
Food: 1
Service: 1
Delicious as always!! Classic roast beef and jamocha shakes make me happy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Roast Beef, Potato Cakes
Arby's is tasty and the staff at this location are the best around! I love them!
Atmosphere: 5
Food: 5
Service: 5
I have tried calling 5x to get resolution to my problem. I ordered a beef and cheddar double with a sesame bun, yet it came with an onion bun. There is no option to leave a voicemail and everytime I tried to call after the first time my call was rejected by staff. If you’re going to have me pay 20$ for one meal, the least you could do is to make sure my order is correct or maybe answer your phone to make it right.
Atmosphere: 1
Food: 1
Service: 1
Came in around 7pm cashier named Ariel very disgusting attitude towards us customers doing her job was such a problem there's so much more.she lacks customer service to the fullest and in my opinion shouldn't even being working here.!!°me and my family come here alot but day time shift gets it done.
Atmosphere: 3
Food: 5
Service: 1
The girl working the drive thru was sweet, and had the cutest nails! You could tell she genuinely likes her job!!! Thank you
Atmosphere: 5
Food: 5
Service: 5
Awesome job at the drive thru. Service was amazing for a late evening food grab.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
My boyfriend and I were given the most amazing experience from Benjamin our first time dining in here that we had to come back hoping to see him again. He is such a bright, radiant person and gives such good energy to this world. Our experience here with Ben gets better EVERY. SINGLE. TIME!! We love him!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef and Cheddar
Good food and service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef and Cheddar
For the most part the actual person that talks my order does decent but overall the staff is not good. This store also screws up food often. There ain't much cheese on this beef and cheddar.
Atmosphere: 1
Food: 1
Service: 2
They were some of the dumbest people ever and they charged me twice for a meal. I will never be back to this location.
I watched the night time manager Josh say he doesn’t care when asked question by bagger very disrespectful if you ask me managers need to treat others with respect food is good but I don’t like workers who smoke after hrs outside making it
Atmosphere: 1
Food: 2
Service: 2
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