I ordered through the app at 11:30pm. When I picked it up and got home, there were the following errors: I special ordered the ham sandwiches + pickles. There were no pickles added. I ordered 3 orders of peach cobbler, which should have included 6 of the pieces. They had only put 2 orders in the sack. I went back to the restaurant and told them at drive-through that I had only received 2 orders and not 3. When I got to the window, after a wait, I was handed a little bag with only one piece of cobbler. I told the employee that I still needed another piece of cobbler because the order should contain 2. He looked at me and sneered, “Whatever!” Then I received the other piece. This is the third occasion in two months at this location that there has been something missing and I have had to drive back in. This store has poor management and needs to train the employees for accuracy as well as good manners with costumers.
Atmosphere: 1
Food: 5
Service: 1
R TimetoRide
Great!
Food: 5
Service: 5
Shawn Hunter
Nice newer building. B
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, Curly Fries
Jake Krueger
Missed a whole 8 pc jalepeno bite and the customer service was so rude. I live 20 minutes away and cant go back to get it right away they force me to remember a name because they are too lazy to write down mine
Atmosphere: 1
Food: 1
Service: 1
Serena Rios
It was so nasty cold and old, my mom went and got food today and she told me she was going to call and get the shake replaced at least so it was the right flavor and I guess they hung up on her and offered her nothing
Atmosphere: 1
Food: 1
Service: 1
Jamie Kryger
I did a to go order at 3:29 drove over and made it to the window 3:36, food was cold half way through my fries it was under cooked…mozzarella sticks had no marinara, the peach cobbler was very old tasting I ordered a 2nd order at the window to get a jamocha shake which ended up getting vanilla….I called the lady insisted they made the food right when it came up but it wasn’t even a 10min drive and somehow the food was already cold….i was excited for a jamocha shake….I rarely order Arby’s cause it it’s more expensive and of my $40 order and $8.00 order the only thing that was not old tasting was the jalapeno poppers and of course roast beef as it was easy to microwave to warm up….the lady said she asked her manager and that yeah it was made right when it got placed and the shake was jamocha so yeah thanks and hung up
Atmosphere: 3
Food: 2
Service: 1
Celeste Bravo
This Arby’s location is such a pleasure to come to with people like Ben working the drive-through window. He is so respectful and kind and professional thank you Ben for your great customer service. It means so much to us.
Atmosphere: 5
Food: 5
Service: 5
Kayla C
First and foremost, I asked for 2 classic roast beef meals and got doubles instead, so charged extra and got something I did not ask for. Second, I asked for a specific sauce and a woman who seemed like a manager says “I only have 3 left for the night” and shuts the window on me. That is not my problem. If you have 3 you should be able to give me one as a paying customer and once they actually are gone, you state to customers you don’t have any left. These fast food chains get worst by the day with their service.
Atmosphere: 2
Food: 3
Service: 2
Melia McCausey
Ben who works in the drive thru had such an amazing attitude. He was very respectful and a delight to talk to. I hope you have a Very Merry Christmas Ben!!
Service: 5
drewski573 (drewski573)
Food was halfway put together no BBQ sauce on the food
Arby's is tasty and the staff at this location are the best around! I love them!
Atmosphere: 5
Food: 5
Service: 5
Mercedes Buchanan
I have tried calling 5x to get resolution to my problem. I ordered a beef and cheddar double with a sesame bun, yet it came with an onion bun. There is no option to leave a voicemail and everytime I tried to call after the first time my call was rejected by staff. If you’re going to have me pay 20$ for one meal, the least you could do is to make sure my order is correct or maybe answer your phone to make it right.
Atmosphere: 1
Food: 1
Service: 1
Mary Klekotka
Came in around 7pm cashier named Ariel very disgusting attitude towards us customers doing her job was such a problem there's so much more.she lacks customer service to the fullest and in my opinion shouldn't even being working here.!!°me and my family come here alot but day time shift gets it done.
Atmosphere: 3
Food: 5
Service: 1
Stacy Ritchie
The girl working the drive thru was sweet, and had the cutest nails! You could tell she genuinely likes her job!!! Thank you
I ordered through the app at 11:30pm. When I picked it up and got home, there were the following errors:
I special ordered the ham sandwiches + pickles. There were no pickles added.
I ordered 3 orders of peach cobbler, which should have included 6 of the pieces. They had only put 2 orders in the sack.
I went back to the restaurant and told them at drive-through that I had only received 2 orders and not 3. When I got to the window, after a wait, I was handed a little bag with only one piece of cobbler. I told the employee that I still needed another piece of cobbler because the order should contain 2. He looked at me and sneered, “Whatever!” Then I received the other piece.
This is the third occasion in two months at this location that there has been something missing and I have had to drive back in.
This store has poor management and needs to train the employees for accuracy as well as good manners with costumers.
Atmosphere: 1
Food: 5
Service: 1
Great!
Food: 5
Service: 5
Nice newer building. B
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, Curly Fries
Missed a whole 8 pc jalepeno bite and the customer service was so rude. I live 20 minutes away and cant go back to get it right away they force me to remember a name because they are too lazy to write down mine
Atmosphere: 1
Food: 1
Service: 1
It was so nasty cold and old, my mom went and got food today and she told me she was going to call and get the shake replaced at least so it was the right flavor and I guess they hung up on her and offered her nothing
Atmosphere: 1
Food: 1
Service: 1
I did a to go order at 3:29 drove over and made it to the window 3:36, food was cold half way through my fries it was under cooked…mozzarella sticks had no marinara, the peach cobbler was very old tasting I ordered a 2nd order at the window to get a jamocha shake which ended up getting vanilla….I called the lady insisted they made the food right when it came up but it wasn’t even a 10min drive and somehow the food was already cold….i was excited for a jamocha shake….I rarely order Arby’s cause it it’s more expensive and of my $40 order and $8.00 order the only thing that was not old tasting was the jalapeno poppers and of course roast beef as it was easy to microwave to warm up….the lady said she asked her manager and that yeah it was made right when it got placed and the shake was jamocha so yeah thanks and hung up
Atmosphere: 3
Food: 2
Service: 1
This Arby’s location is such a pleasure to come to with people like Ben working the drive-through window. He is so respectful and kind and professional thank you Ben for your great customer service. It means so much to us.
Atmosphere: 5
Food: 5
Service: 5
First and foremost, I asked for 2 classic roast beef meals and got doubles instead, so charged extra and got something I did not ask for. Second, I asked for a specific sauce and a woman who seemed like a manager says “I only have 3 left for the night” and shuts the window on me. That is not my problem. If you have 3 you should be able to give me one as a paying customer and once they actually are gone, you state to customers you don’t have any left. These fast food chains get worst by the day with their service.
Atmosphere: 2
Food: 3
Service: 2
Ben who works in the drive thru had such an amazing attitude. He was very respectful and a delight to talk to. I hope you have a Very Merry Christmas Ben!!
Service: 5
Food was halfway put together no BBQ sauce on the food
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Delicious as always!! Classic roast beef and jamocha shakes make me happy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Roast Beef, Potato Cakes
Arby's is tasty and the staff at this location are the best around! I love them!
Atmosphere: 5
Food: 5
Service: 5
I have tried calling 5x to get resolution to my problem. I ordered a beef and cheddar double with a sesame bun, yet it came with an onion bun. There is no option to leave a voicemail and everytime I tried to call after the first time my call was rejected by staff. If you’re going to have me pay 20$ for one meal, the least you could do is to make sure my order is correct or maybe answer your phone to make it right.
Atmosphere: 1
Food: 1
Service: 1
Came in around 7pm cashier named Ariel very disgusting attitude towards us customers doing her job was such a problem there's so much more.she lacks customer service to the fullest and in my opinion shouldn't even being working here.!!°me and my family come here alot but day time shift gets it done.
Atmosphere: 3
Food: 5
Service: 1
The girl working the drive thru was sweet, and had the cutest nails! You could tell she genuinely likes her job!!! Thank you
Atmosphere: 5
Food: 5
Service: 5
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