BIGGBY COFFEE
2200 Alpine Ave NW, Grand Rapids
(616) 226-6420
Recent Reviews
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I’d leave no stars if i could, we’ve been here multiple times and usually it’s the same service and speed each time, 10 minutes we waited in line before even been spoken too and then it took us 45 mins in line behind 1 car with just a bagel and a small coffee
Stopped here today to grab cold brew coffee and breakfast sandwich and it took forever! Drive through took like 15 minutes with only me in it. 4 people inside and your excuse it understaffed...
Very slow service at this location. Be prepared to spend 15+ min in the drive thru, even if you're the only person in line. I love Bigby, but it's always a waiting game at this location. Doesn't matter what day, time, or even how many people are in line.
Really enjoy this BIGGBY
This place shouldn't have a drive thru. The drop out high school kids can't handle making two bagels and the drinks without it being a 27 minute wait in line. They tell you they're busy with two customers in the building. Great coffee. Incompetent workers
They mixed up my order, if I didn't asked my drink they wouldn't made it.
Took forever to get 1 drink.
After a miner issues with my order, I was able to receive help, the owner contacted me personally assisted with the issue and took care of me, she is definitely in the business of making great drinks AND great customer service as well.
Not the fault of the short staffed employees, but I waited 40 min for two drinks and a sandwhich. I did get a coupon that expired last month. My drink was made wrong, but I felt bad saying anything as they were so slammed and I didn’t want to wait any longer. Nice staff, but not enough of them.
Food and drinks are standard, but don’t go here if you’re looking to get through the drive through in under 20 minutes. I literally can’t remember the last time I didn’t have to bail on this biggby drive thru because it’s taken upwards of 30 minutes for the line to not move at all :(
Food: 4
Service: 2
Restaurantji Recommends
Always a good coffee in the morning
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Just One Mug of Coffee Per Day
Not open during stated hours of operation. Starbucks it is. Ridiculous.
I came in this morning and ordered a turkey havarti bragel on everything and a sausage egg and cheese on a plain bagel. When I got home I realized the turkey bragel had two tops and the sausage had two bottoms. I tried calling 3 times with no answer. Everything has gone down hill there. I will not be back.
Service: 1
They got 1 out of 4 things I ordered right. Ordered two sandwiches. I got one, and when I talked to the ladies, I overheard them saying they threw my other sandwich away. When they remade the sandwich, it wasn't the one I asked for. They weren't listening to what my wife and I were saying. I know now not to go to this location.
Waited over 20 minutes before asking for a refund for my single coffee as they made order after oder for the drive through. It was obnoxious and the lady before me had been waiting almost 30 minutes!
Service: 1
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