This location used to be good.I’ve noticed they’ve gone through many staff changes and they are horrible now. Service is always so slow. It takes minimum 15 minutes to get my drinks after I order. I try to avoid this store and go to the Lake Michigan/covell location due to the lack of quick service here and haven’t been here in a few months. Today I decided to give them another try and I regret it. I ordered an iced latte in the drive thru. When I was handed my order they had made the drink hot, no big deal she probably misheard me. The issues arose when I asked to please get it iced as that’s what I originally ordered. The lady working decided to pour the hot drink over ice and not remake my drink. Which resulted in my drink being watered down and still hot. This experience has caused me to never want to visit this location ever again and I recommend others reading this to avoid this location also, the one I mentioned above is about 10 minutes away and a gives a way better experience
Service: 1
Letitia Vannatter
3 out of 4 times I have traveled to this Bigby before work, only to find for whatever reason they are not open. I traveled out of my way, to end up with a breakfast sandwich from a gas station.
Matt B
On 12-16 I came in for breakfast. Never been here and I didnt want to go off the reviews I needed to form my own opinion. The two ladies working absolutely kind as can be. Helpful suggestions that I liked. I got the iced mocha mocha and a sausage egg and cheese on an asiago bragel. If I ever visit this state again id come back here. Tha ks for the great service that was provided.
Atmosphere: 5
Food: 5
Service: 5
Makayla Westmoreland
Slowest “fast food” experience I’ve ever had
Kaley Anne
I called a week ahead and ordered 100oz hot chocolate x3 different flavors for catering/ event. They were not ready on time and when they were ready they were each less than half full. There was less than 48 oz in each.
Britany Stepien
Deserves No stars! I've been to this location maybe 5 times now, & never have been served once! I've waitied 10 to 20 mins each time before I finally take off! There's always a line and while I'm there not one car moves. Insane, You need new workers!
Anna Brock
Worst biggby experience. We were one of two people in the store. We stood at the register WAY too long before someone came over to take our order. Once we did order it took over 20 minutes to get our drinks. Not to mention we were some of the only people in there and the person who ordered after us got her drinks first. Will not be going back.
Atmosphere: 1
Food: 1
Service: 1
Joel VanHarn
My most recent experience here far surpassed that of any other location I've been to in the area as of late. Immediately upon entering their establishment I was welcomed warmly by two friendly faces. Admittedly, it's been quite some time since I have been to one of the brand's locations. However, the young lady who was tasked with taking my order was more than happy to talk me through the drink selections. Once I had my drink in hand I discovered it had been prepared both swiftly and skillfully. The other locations have a great deal to learn from this store.
Atmosphere: 5
Food: 5
Service: 5
Dana
Longest drive thru wait ever!!!!
Food: 5
Matthew Taylor
DO NOT GO HERE. VERY VERY VERY VERY VERY VERY SLOW.
Service is absolutely horrible. They refuse to serve me every time I enter the drive thru. I sat for 15 mins waiting for someone to take my order. This is unacceptable. DO BETTER or get a different job.
Scott Mikulski
Staff could not put a simple order of coffee and a sandwich together. After a 25 minute wait they asked what I orders. I left
Atmosphere: 1
Service: 1
Charlie
Fast service and helpful staff
Atmosphere: 5
Food: 5
Service: 5
Tailynn Dersch
I’d leave no stars if i could, we’ve been here multiple times and usually it’s the same service and speed each time, 10 minutes we waited in line before even been spoken too and then it took us 45 mins in line behind 1 car with just a bagel and a small coffee
This location used to be good.I’ve noticed they’ve gone through many staff changes and they are horrible now. Service is always so slow. It takes minimum 15 minutes to get my drinks after I order. I try to avoid this store and go to the Lake Michigan/covell location due to the lack of quick service here and haven’t been here in a few months. Today I decided to give them another try and I regret it. I ordered an iced latte in the drive thru. When I was handed my order they had made the drink hot, no big deal she probably misheard me. The issues arose when I asked to please get it iced as that’s what I originally ordered. The lady working decided to pour the hot drink over ice and not remake my drink. Which resulted in my drink being watered down and still hot. This experience has caused me to never want to visit this location ever again and I recommend others reading this to avoid this location also, the one I mentioned above is about 10 minutes away and a gives a way better experience
Service: 1
3 out of 4 times I have traveled to this Bigby before work, only to find for whatever reason they are not open. I traveled out of my way, to end up with a breakfast sandwich from a gas station.
On 12-16 I came in for breakfast. Never been here and I didnt want to go off the reviews I needed to form my own opinion. The two ladies working absolutely kind as can be. Helpful suggestions that I liked. I got the iced mocha mocha and a sausage egg and cheese on an asiago bragel.
If I ever visit this state again id come back here.
Tha ks for the great service that was provided.
Atmosphere: 5
Food: 5
Service: 5
Slowest “fast food” experience I’ve ever had
I called a week ahead and ordered 100oz hot chocolate x3 different flavors for catering/ event. They were not ready on time and when they were ready they were each less than half full. There was less than 48 oz in each.
Deserves No stars!
I've been to this location maybe 5 times now, & never have been served once! I've waitied 10 to 20 mins each time before I finally take off! There's always a line and while I'm there not one car moves. Insane, You need new workers!
Worst biggby experience. We were one of two people in the store. We stood at the register WAY too long before someone came over to take our order. Once we did order it took over 20 minutes to get our drinks. Not to mention we were some of the only people in there and the person who ordered after us got her drinks first. Will not be going back.
Atmosphere: 1
Food: 1
Service: 1
My most recent experience here far surpassed that of any other location I've been to in the area as of late. Immediately upon entering their establishment I was welcomed warmly by two friendly faces. Admittedly, it's been quite some time since I have been to one of the brand's locations. However, the young lady who was tasked with taking my order was more than happy to talk me through the drink selections. Once I had my drink in hand I discovered it had been prepared both swiftly and skillfully. The other locations have a great deal to learn from this store.
Atmosphere: 5
Food: 5
Service: 5
Longest drive thru wait ever!!!!
Food: 5
DO NOT GO HERE. VERY VERY VERY VERY VERY VERY SLOW.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Zariah is the best worker here ❤️❤️💯
Atmosphere: 5
Food: 5
Service: 5
Service is absolutely horrible. They refuse to serve me every time I enter the drive thru. I sat for 15 mins waiting for someone to take my order. This is unacceptable. DO BETTER or get a different job.
Staff could not put a simple order of coffee and a sandwich together. After a 25 minute wait they asked what I orders. I left
Atmosphere: 1
Service: 1
Fast service and helpful staff
Atmosphere: 5
Food: 5
Service: 5
I’d leave no stars if i could, we’ve been here multiple times and usually it’s the same service and speed each time, 10 minutes we waited in line before even been spoken too and then it took us 45 mins in line behind 1 car with just a bagel and a small coffee
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