Not the fault of the short staffed employees, but I waited 40 min for two drinks and a sandwhich. I did get a coupon that expired last month. My drink was made wrong, but I felt bad saying anything as they were so slammed and I didn’t want to wait any longer. Nice staff, but not enough of them.
Sarah Sweet
Food and drinks are standard, but don’t go here if you’re looking to get through the drive through in under 20 minutes. I literally can’t remember the last time I didn’t have to bail on this biggby drive thru because it’s taken upwards of 30 minutes for the line to not move at all :(
Food: 4
Service: 2
steven anton
Always a good coffee in the morning
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Just One Mug of Coffee Per Day
Inquisitor Federov
Not open during stated hours of operation. Starbucks it is. Ridiculous.
alisha baker
I came in this morning and ordered a turkey havarti bragel on everything and a sausage egg and cheese on a plain bagel. When I got home I realized the turkey bragel had two tops and the sausage had two bottoms. I tried calling 3 times with no answer. Everything has gone down hill there. I will not be back.
Service: 1
Jacob Bowman
They got 1 out of 4 things I ordered right. Ordered two sandwiches. I got one, and when I talked to the ladies, I overheard them saying they threw my other sandwich away. When they remade the sandwich, it wasn't the one I asked for. They weren't listening to what my wife and I were saying. I know now not to go to this location.
Jessica Westcott
Waited over 20 minutes before asking for a refund for my single coffee as they made order after oder for the drive through. It was obnoxious and the lady before me had been waiting almost 30 minutes!
Service: 1
michael seymour
Light cream cheese is what I ordered. I got extra and raw bacon. Won't be back to location. Bad experience every time.
Atmosphere: 1
Food: 1
Service: 1
Hannah Gamble
They prioritize drive through it took 60 minutes to get a bagel sandwich i ordered inside. :( they just kept saying sorry as they made food and beverages for drive through as i waited. Eventually we gave up and got a refund.
Atmosphere: 2
Food: 1
Service: 1
Kaitlyn Landon
Update alpine ave store hours 7:05am and still closed
This place has really gone down hill. The store is always dirty and the customer service is non exisistent. I have been a daily customer of this location for the past 6 years. After my experience today I will not return. Over the past few weeks I have order a 24oz brew and received a 20oz. The young lady working in there named Gracie is very rude and sadly is often there. I ordered my drink this morning and waited 30 minutes and still had no drink. I asked for a refund and then my drink was suddenly ready. I was given a cup that was soaked with coffee and carmel and I asked again for a refund. When I realized a refund was to much for them I decided to leave. On my way out I was told I was ridiculous. This is very sad to see what once was a great place to stop and get a cup of coffee and a smile has turned into a disaster.
Atmosphere: 1
Food: 1
Service: 1
Cait Styles
Waited 20 min for a coffee, their service is always slow
Atmosphere: 1
Food: 1
Service: 1
Rozana B
The past four visits I’ve ordered a 24oz drink, charged for a 24oz drink, and get a 20oz. Told the barista that I paid for a 24oz and got a 20oz, she took it back, and a minute later gives me the drink. No idea what was added to it; but it was not drinkable whatsoever. This was a drive-thru order and was not close to the location anymore. The bragel that I ordered was extremely burnt as well. Not sure what kind of training (or lack of training the employees get there), but I’m sure it’ll be the reason the place closes if it continues to go this way. I tried to call the store to ask them what they put in my drink in case of any allergens. Phone rang and no answer.. The drive-thru line was empty, so not sure what they were so busy with. Very disappointing as I was a regular there and used to give the employees tips when they used to give me the order I ordered & good service. For sure not going back.
I ended up stopping at the 28th street location to get another drink, and to dump out the garbage that the alpine location gave me. Went in and ordered, asked the barista if she can dump this out and asked me what happened. Told her and I was willing to pay as this location had nothing to do with the situation that happened at the alpine location. Barista spoke with the manager and manager was kind to not charge me and gave amazing customer service. If the 28th street location was closer I’d move my business from the garbage alpine location to that one.
Also side note: Their prices fluctuate constantly, never know how much I’m going to pay for the same order I typically get.
Food: 1
Service: 1
-Just Another Corpse-
Paied more for a bigger size cup they didn't give me
Not the fault of the short staffed employees, but I waited 40 min for two drinks and a sandwhich. I did get a coupon that expired last month. My drink was made wrong, but I felt bad saying anything as they were so slammed and I didn’t want to wait any longer. Nice staff, but not enough of them.
Food and drinks are standard, but don’t go here if you’re looking to get through the drive through in under 20 minutes. I literally can’t remember the last time I didn’t have to bail on this biggby drive thru because it’s taken upwards of 30 minutes for the line to not move at all :(
Food: 4
Service: 2
Always a good coffee in the morning
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Just One Mug of Coffee Per Day
Not open during stated hours of operation. Starbucks it is. Ridiculous.
I came in this morning and ordered a turkey havarti bragel on everything and a sausage egg and cheese on a plain bagel. When I got home I realized the turkey bragel had two tops and the sausage had two bottoms. I tried calling 3 times with no answer. Everything has gone down hill there. I will not be back.
Service: 1
They got 1 out of 4 things I ordered right. Ordered two sandwiches. I got one, and when I talked to the ladies, I overheard them saying they threw my other sandwich away. When they remade the sandwich, it wasn't the one I asked for. They weren't listening to what my wife and I were saying. I know now not to go to this location.
Waited over 20 minutes before asking for a refund for my single coffee as they made order after oder for the drive through. It was obnoxious and the lady before me had been waiting almost 30 minutes!
Service: 1
Light cream cheese is what I ordered. I got extra and raw bacon. Won't be back to location. Bad experience every time.
Atmosphere: 1
Food: 1
Service: 1
They prioritize drive through it took 60 minutes to get a bagel sandwich i ordered inside. :( they just kept saying sorry as they made food and beverages for drive through as i waited. Eventually we gave up and got a refund.
Atmosphere: 2
Food: 1
Service: 1
Update alpine ave store hours 7:05am and still closed
Restaurantji Recommends
This place has really gone down hill. The store is always dirty and the customer service is non exisistent. I have been a daily customer of this location for the past 6 years. After my experience today I will not return. Over the past few weeks I have order a 24oz brew and received a 20oz. The young lady working in there named Gracie is very rude and sadly is often there. I ordered my drink this morning and waited 30 minutes and still had no drink. I asked for a refund and then my drink was suddenly ready. I was given a cup that was soaked with coffee and carmel and I asked again for a refund. When I realized a refund was to much for them I decided to leave. On my way out I was told I was ridiculous. This is very sad to see what once was a great place to stop and get a cup of coffee and a smile has turned into a disaster.
Atmosphere: 1
Food: 1
Service: 1
Waited 20 min for a coffee, their service is always slow
Atmosphere: 1
Food: 1
Service: 1
The past four visits I’ve ordered a 24oz drink, charged for a 24oz drink, and get a 20oz. Told the barista that I paid for a 24oz and got a 20oz, she took it back, and a minute later gives me the drink. No idea what was added to it; but it was not drinkable whatsoever. This was a drive-thru order and was not close to the location anymore. The bragel that I ordered was extremely burnt as well. Not sure what kind of training (or lack of training the employees get there), but I’m sure it’ll be the reason the place closes if it continues to go this way. I tried to call the store to ask them what they put in my drink in case of any allergens. Phone rang and no answer.. The drive-thru line was empty, so not sure what they were so busy with. Very disappointing as I was a regular there and used to give the employees tips when they used to give me the order I ordered & good service. For sure not going back.
I ended up stopping at the 28th street location to get another drink, and to dump out the garbage that the alpine location gave me. Went in and ordered, asked the barista if she can dump this out and asked me what happened. Told her and I was willing to pay as this location had nothing to do with the situation that happened at the alpine location. Barista spoke with the manager and manager was kind to not charge me and gave amazing customer service. If the 28th street location was closer I’d move my business from the garbage alpine location to that one.
Also side note: Their prices fluctuate constantly, never know how much I’m going to pay for the same order I typically get.
Food: 1
Service: 1
Paied more for a bigger size cup they didn't give me
Atmosphere: 1
Food: 1
Service: 1
The girl was nice.
Atmosphere: 3
Food: 3
Service: 3
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