BIGGBY COFFEE

2030 Lake Michigan Dr NW F & G, Grand Rapids
(616) 735-4990

Recent Reviews

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Ana Toledo

YOU GUYS ARE AWESOME, thank you soooo much for helping me today with the drinks mix up!

Atmosphere: 5

Food: 5

Service: 5

B R

Staff is exceptional. Food and coffee are great and highly customizable.

Atmosphere: 5

Food: 5

Service: 5

Allie De Vries

Used to go here frequently, Jenna and Heidi were amazing!! Super sweet and wonderful customer service. They'd recccomend fun drink combos all the time. The breakfast bagels here are also pretty soild

Atmosphere: 3

Food: 4

Service: 5

Raymond Hansen

Poor attitudes and bad customer service. I regret tipping honestly.

Atmosphere: 1

Service: 1

Laurel Peacock

Extremely friendly, we were greeted immediately when we walked in the door and they were patient with my complicated order. 😂

John Harris

First time trying their coffee and I was delighted

Atmosphere: 5

Food: 5

Service: 5

Cameron

Terrible management, bad customer service , no communication at all.

DO NOT ORDER FROM HERE WITH DOORDASH OR UBER. They’re a bad company when it comes to that.

I repeat

DO NOT ORDER FROM HERE WITH DOORDASH OR UBER. They’re a bad company when it comes to that.

DO NOT ORDER FROM HERE WITH DOORDASH OR UBER. They’re a bad company when it comes to that.

Atmosphere: 1

Food: 1

Service: 1

Nicole Boelkins

Don’t go here unless you want to wait over 30 minutes for your drink

Annie Rehn

I understood that new people have to be trained but I've been waiting 15+ minutes for 2 drinks. There are 4 people in front of me waiting. There has got to be a better process. Please work with your staff on how to speed up while training. Maybe get caught up and then take your time explaining every detail to the new employee.

Atmosphere: 5

Food: 5

Service: 1

Austin Brewer

Friendly folks and great drinks, this location is a favorite!

Atmosphere: 5

Service: 5

Adam Stevens

This is the best biggby in our area. Drinks made quickly and good service.

Atmosphere: 5

Food: 5

Service: 5

Katht Weber

I drink plain coffee. This was smooth, excellent flavor no bitter taste

Josie

They clearly can’t make a drink right. I asked for a 20oz frozen no whip coffee and he proceeded to make a 16oz and he’s coworker had to tell him it was a 20oz even tho he was the one that took my order. He then made it too frozen I guess so he added way too much flavoring and then proceeded to put whip on it and now my coffee taste like straight creamer. Never coming back here

Atmosphere: 1

Food: 1

Service: 1

Sharlene Nicholson

Love the cheerful friendly atmosphere! Service is great! Can't wait to try more drinks from the menu. :~)

Kid-friendliness: A family with 3 daughters came in and the Baristas really made them feel special! :~)

Atmosphere: 5

Service: 5

Recommended dishes: Mango Freeze

Jake Enter

Me and my best friend only go to this location because of the always positive upbeat atmosphere and friendly staff, Heidi and Jenna are the absolute best! Very welcoming when we come in and they always have us leaving with a smile! Plus my coffee is perfect every time!

Atmosphere: 5

Food: 5

Service: 5

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