Sat at the speaker forever. Nobody answered me. Kept taking orders of people in the other lane and when I finally was answered the woman acted as if I done something wrong by saying hello?? Worst service I have ever experienced. Younger girl with straight brown hair and heavy set manager with curly hair had attitudes at the window. Act like they own the place and obviously do not care about loosing customers.
Atmosphere: 1
Service: 1
Amanda arasia
I went to the drive through around 10 pm 3/1/2025 the girl taking orders did not greet me at all. I sat there for a few minutes at the second speaker and she finally answered the person at the first speaker. She took their order and they pulled ahead a line formed behind me and in the other lane as I waited to be greeted still nothing. Then all the signs went black like when they are closed. Still nobody said anything so I said “hello?…. Are you open, hello??” Still nobody answer! Then the light flickered back on and still I’m not greeted at this point I’ve been sitting there a while and no answer. Then I heard the girls voice on the first speaker, she greeted the person after me. So I honked my horn and said hello? The customer whose order she was taking informed her I had been waiting first and she told them “if she wants to order she can come inside. I’m not taking her order.” So I went to the first window and the girl still ignored me and when I didn’t move she rolled her eyes and called her manager over. Her manager told me I have to go back through the line which was now really long and order my food. I told her I’ve been waiting a long time and the order taker is refusing to even greet me. The employee then chimes in and says I can’t take everyone’s order at once. I told her yes but you can take them in order. She then said she couldn’t see me there and didn’t know I was there. I told her I was saying hello and she said she could hear me honking and saying hello. So I asked why didn’t she answer me and she rolled her eyes and stop talking. Then the manager just says I’m not taking your order at the window you can go back through the drive through!!! I’m paraphrasing a lot, but they were really rude. I was on my break from work and they could see that because they even mentioned the place that I worked at. they knew from the beginning I didn’t have time to go back through the line. I told them I was only on break and only went through their drive-through because there was no line when I pulled up. They refused to take my order and I asked to talk to a higher manager and they said there wasn’t one available so I asked for a corporate’s number and they told me they don’t have a corporate number or a higher up number and then they asked me what the number was to my corporate office. They were very unprofessional and rude. I have worked out a lot of restaurants in my life even fast food, and that stuff would have never flown in any restaurant I’ve worked at. There is no reason to be rude to customers. There’s no reason to refuse to serve them when they’re not doing anything but waiting for you to answer them. I’d be surprised if this Burger King doesn’t have other complaints about these two employees because I can tell it’s not the first time that they have Acted in this manner to customers. I will definitely be informing friends and family because this is a restaurant that a lot of my family lives near. It’s a wonder why Burger King’s are going out of business.
Atmosphere: 1
Service: 1
Adam Hanes
Sooooooooooooooo slow
Anthony Escobar (M.D.L.C)
2 nights ago order all wrong and missing item.Today missing a plain whopper for my daughter and pop had no flavor..How often is this happening here?
Atmosphere: 1
Food: 1
Service: 2
The Bird
Parking lots dirty food reserve cold I don't recommend Burger King to anyone unless you feel like puking
Atmosphere: 1
Food: 1
Service: 1
Nathan Bassett
So many times I pull up to the speaker to order, then sit there for several minutes while another car pulls up to the other speaker. Gets serviced right away and I'm stuck waiting. I eventually yell "hello?" Just to be greeted with, " We'll be with you in just a moment" then left waiting another 2 to 5 minutes. Not sure how this burger king is still in business since this has happened to me and several other people so frequently.
Atmosphere: 3
Food: 4
Service: 2
Mike G
Showed up 1130pm said they were only taking cash only or paying through the mobile app mobile order.
Alex Nowak
Terrible wait times at night, still sitting here after almost 10 minutes.
Ardell Persenaire
There 5$ duo is decent. There's never a long wait
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chicken Fries with Fries
Parker William
PATHETIC! Every time I go here they forgot something, tonight it was a Hersey Pie.. 0/10 it’s literally every time. Worst BK in Grand Rapids and maybe the state
Drowned my sandwich and a bunch of disgusting toppings that I did not ask for
Food: 1
Service: 1
Benjamin Quist
I don't go to Burger King for the quality of the food, I also don't go there because of the service, I go there because it's Burger King. We need to support Burger King, or we won't have Burger King in Grand Rapids (many chain restaurants that are in business, but not in Grand Rapids; we need more selection, not less).
They are the worst place they are very slow messed up orders numerous of times they’re always behind. Food is cold.
Atmosphere: 1
Food: 1
Service: 1
hollie reichlin
Food is ALWAYS OLD AND COLD. I used to love burger King but the employees they hire simply do not care whatsoever about what kind of food you get. It's absolutely horrible
Sat at the speaker forever. Nobody answered me. Kept taking orders of people in the other lane and when I finally was answered the woman acted as if I done something wrong by saying hello?? Worst service I have ever experienced. Younger girl with straight brown hair and heavy set manager with curly hair had attitudes at the window. Act like they own the place and obviously do not care about loosing customers.
Atmosphere: 1
Service: 1
I went to the drive through around 10 pm 3/1/2025 the girl taking orders did not greet me at all. I sat there for a few minutes at the second speaker and she finally answered the person at the first speaker. She took their order and they pulled ahead a line formed behind me and in the other lane as I waited to be greeted still nothing. Then all the signs went black like when they are closed. Still nobody said anything so I said “hello?…. Are you open, hello??” Still nobody answer! Then the light flickered back on and still I’m not greeted at this point I’ve been sitting there a while and no answer. Then I heard the girls voice on the first speaker, she greeted the person after me. So I honked my horn and said hello? The customer whose order she was taking informed her I had been waiting first and she told them “if she wants to order she can come inside. I’m not taking her order.” So I went to the first window and the girl still ignored me and when I didn’t move she rolled her eyes and called her manager over. Her manager told me I have to go back through the line which was now really long and order my food. I told her I’ve been waiting a long time and the order taker is refusing to even greet me. The employee then chimes in and says I can’t take everyone’s order at once. I told her yes but you can take them in order. She then said she couldn’t see me there and didn’t know I was there. I told her I was saying hello and she said she could hear me honking and saying hello. So I asked why didn’t she answer me and she rolled her eyes and stop talking. Then the manager just says I’m not taking your order at the window you can go back through the drive through!!! I’m paraphrasing a lot, but they were really rude. I was on my break from work and they could see that because they even mentioned the place that I worked at. they knew from the beginning I didn’t have time to go back through the line. I told them I was only on break and only went through their drive-through because there was no line when I pulled up. They refused to take my order and I asked to talk to a higher manager and they said there wasn’t one available so I asked for a corporate’s number and they told me they don’t have a corporate number or a higher up number and then they asked me what the number was to my corporate office. They were very unprofessional and rude. I have worked out a lot of restaurants in my life even fast food, and that stuff would have never flown in any restaurant I’ve worked at. There is no reason to be rude to customers. There’s no reason to refuse to serve them when they’re not doing anything but waiting for you to answer them. I’d be surprised if this Burger King doesn’t have other complaints about these two employees because I can tell it’s not the first time that they have Acted in this manner to customers. I will definitely be informing friends and family because this is a restaurant that a lot of my family lives near. It’s a wonder why Burger King’s are going out of business.
Atmosphere: 1
Service: 1
Sooooooooooooooo slow
2 nights ago order all wrong and missing item.Today missing a plain whopper for my daughter and pop had no flavor..How often is this happening here?
Atmosphere: 1
Food: 1
Service: 2
Parking lots dirty food reserve cold I don't recommend Burger King to anyone unless you feel like puking
Atmosphere: 1
Food: 1
Service: 1
So many times I pull up to the speaker to order, then sit there for several minutes while another car pulls up to the other speaker. Gets serviced right away and I'm stuck waiting. I eventually yell "hello?" Just to be greeted with, " We'll be with you in just a moment" then left waiting another 2 to 5 minutes. Not sure how this burger king is still in business since this has happened to me and several other people so frequently.
Atmosphere: 3
Food: 4
Service: 2
Showed up 1130pm said they were only taking cash only or paying through the mobile app mobile order.
Terrible wait times at night, still sitting here after almost 10 minutes.
There 5$ duo is decent. There's never a long wait
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chicken Fries with Fries
PATHETIC! Every time I go here they forgot something, tonight it was a Hersey Pie.. 0/10 it’s literally every time. Worst BK in Grand Rapids and maybe the state
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Classic Wrap Spicy Wrap Honey Mustard Wrap, Bacon Cheeseburger
Restaurantji Recommends
Drowned my sandwich and a bunch of disgusting toppings that I did not ask for
Food: 1
Service: 1
I don't go to Burger King for the quality of the food, I also don't go there because of the service, I go there because it's Burger King. We need to support Burger King, or we won't have Burger King in Grand Rapids (many chain restaurants that are in business, but not in Grand Rapids; we need more selection, not less).
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Nuggets, Whopper, Onion Rings
They are the worst place they are very slow messed up orders numerous of times they’re always behind. Food is cold.
Atmosphere: 1
Food: 1
Service: 1
Food is ALWAYS OLD AND COLD. I used to love burger King but the employees they hire simply do not care whatsoever about what kind of food you get. It's absolutely horrible
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Whopper
It was good for fast food.
Atmosphere: 5
Food: 5
Service: 5
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