Stopped by for the opening of Art Prize 2025 .... it was a pleasant stop before fireworks.
Atmosphere: 3
Food: 5
Service: 5
Courtney Mora
We visited CitySen for the first while we were downtown for an event. The menu looked promising. We ordered the breaded artichoke hearts, beef skewers and the barbacoa quesadilla.
We also ordered a couple drinks.
The drinks came out fast and were fine. But the bar was a little crowded and it seems like they only had one person working. I'm not sure if this person is in charge of both serving a full bar and cooking the food, I hope not, but that is the impression I began to have as we waited.
When the food came out it was bad.
The breaded artichoke was decent but was covered in dried parsley and I'm not sure what dip was with it but it was room temperature and not great.
Unfortunately that was the most edible thing we were given.
The quesadilla had no indication it was actually cooked on a flat top. The accompanying jalapeno and pickled red onion were also room temperature.
The beef skewers were hands down the worst though. There was hardly anything on the skewers, the meat seemed like maybe it had been microwaved with some cheap teriyaki sauce and then sat there for a while and got cold again.
I would never recommend this food to anyone. I could see myself returning for drinks maybe but even then there are better spots on the city if I just wanted drinks.
We tipped 20% because I feel like this was not the servers fault and that this person was being made to cook and serve the lounge simultaneously which is not their fault.
I would honestly give the food 0 stars if I could.
Atmosphere: 3
Food: 1
Service: 3
Babes N Bladez
Nice place for a quick bite or happy hour till 6. It’s in a hotel, easy to get to off the street. Good drinks. Sliders were sub par.
Atmosphere: 5
Food: 5
Service: 5
K Cook
We came to try out the city sen restaurant. My husband had the mushroom goat cheeseburger. He said it was juicy and flavorful --no condiments necessary. I had the beef quesadillas. although this was on the shareable menu, it was quite large enough for me as a meal. The food was good, but it was the little amenities that made it very special --the unique silverware, carafe of ice water and pleasant ambient music in a modern setting made it a very special place for our date. It was fun to people watch through the open air windows. ( they fold close to keep in the AC if needed )Alex the manager shared with us some things we want to come back for, live music, etc. definitely planning to go back!
Wheelchair accessibility: The restrooms are quite large with low sinks and wide stalls. Although they are on the lower level, the elevator is also large and quite quick.
Atmosphere: 5
Food: 3
Service: 5
Elliot Gruszka
I went in really wanting to be able to give a 5-star review, because it seemed like a lot of the reviews on Google and Yelp were a little bit picky.
But, alas, I cannot. The food and atmosphere were definitely average. As to atmosphere, you definitely feel like you are sitting in a hotel lounge. Because you are. A nice hotel lounge, but a hotel lounge nonetheless.
The food was aggressively average. Shrimp a little tough. Roasted cauliflower a little underdone. Good attempts, and decent flavor, but just missing something.
We went for the happy hour before a show at Van Andel, so food was 50% off. That made it worth it. It definitely would have felt "overpriced" if we had paid menu price.
The exception to the gist of other reviews was that the service was excellent. We were well attended to by the solo server who was also the bartender.
I would not go back, even for the happy hour. But you could definitely do worse.
Atmosphere: 3
Food: 3
Service: 5
Cheryl Sanders
Had dinner here tonight and everything was wonderful! Started with the yummy glitter cocktail ✨ and then had the delicious quesadillas and goat cheese bruschetta as apps!! Honestly this was more than enough food but we went ahead and ordered an entree! I had the Mediterranean salad with chicken and my friend had the bacon burger with the most delicious fries I’ve ever had! The service was impeccable! I will definitely be back and highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Adam Nordquist
It was dim in the restaurant but the prices, food, and quality of service were excellent.
Atmosphere: 3
Food: 5
Service: 5
Shelby Cline
Would not recommend. We were the only people there and no one greeted us for 15 minutes. Ordered bruschetta and hummus- 30 minutes later they bring them out but they used white bread toast as a replacement for the “artisan” naan and baguette bread because they ran out of them. Ended up just being greasy toast. They never consulted us on the change in order to choose something else and offered no discount or anything. Sat there for another 45 minutes before they returned and we could get our bill.
Diane McMahon
Banging and noises from below all night long (guessing we were over the kitchen 😑). Called three times before day of check out to request late check out (only one extra hour) ~ told had to call morning of. Call desk morning of ~ sorry you had to call by 9am. Rooms are trashy ~ cork floor 🙄 is cracked and peeling up (literally could pick pieces up off floor). No comfortable chair in room at all (tiny small rolling desk chair). Worst hotel I’ve ever stayed at EVER
Garrett Lucas
Service was top notch and the beverages were a delight, fitting for a hotel.
I haven’t stayed here since they opened so this recommendation is concerning the food, beverage, and small restaurant. I was in there on the very first day they opened years ago and became a reoccurring fan after eating lunch that first trip. This is the first time back since pre shutdown and I was very impressed…again. Service was outstanding and the food great too. I had the fries and a salad but you can see from the picture the presentation was very good, portion size huge and quality what I expected. It is a smaller entertaining or quiet romantic “European” feel setting depending on the day of the week you go. I will be back. PS - Thank you for purchasing new silverware ? and PLEASE put your awesome burgers back on the menu.
Antonio F
Good service. Good food
leolamarie
Very nice lunch. My friend and I both had soup and sandwich. It was more than enough. My chicken salad pita was very good. A nice stop after visiting the museum.
Jorden Brodock
This hotel has always been my absolute favorite hotel I have stayed in when visiting Grand Rapids. Unfortunately, I am very sad that I will not be staying here nor recommending it to anyone ever again. Saturday night, a friend and I drove two hours to see Luke Combs in concert at Van Andel Arena. When we arrived at 4:30pm to check in with City Flats Hotel (that I was already charged for) they let me know that there was a mistake in my reservation and that they are all booked and there is nothing that they can do for us. They did not try to find another hotel for us to stay in or help us in any way but only to tell us we were out of luck. My friend and I ended up finding a hotel 15 minutes outside downtown where the concert was and paid more for our hotel. We also paid over $100 in Uber fees due to the concert. I tried to call Management today to see if there was anything they could do for us for the way we were treated on Saturday and our inconvenience. They told us NO. I am extremely disappointed. :(
Stopped by for the opening of Art Prize 2025 .... it was a pleasant stop before fireworks.
Atmosphere: 3
Food: 5
Service: 5
We visited CitySen for the first while we were downtown for an event. The menu looked promising. We ordered the breaded artichoke hearts, beef skewers and the barbacoa quesadilla.
We also ordered a couple drinks.
The drinks came out fast and were fine. But the bar was a little crowded and it seems like they only had one person working. I'm not sure if this person is in charge of both serving a full bar and cooking the food, I hope not, but that is the impression I began to have as we waited.
When the food came out it was bad.
The breaded artichoke was decent but was covered in dried parsley and I'm not sure what dip was with it but it was room temperature and not great.
Unfortunately that was the most edible thing we were given.
The quesadilla had no indication it was actually cooked on a flat top. The accompanying jalapeno and pickled red onion were also room temperature.
The beef skewers were hands down the worst though. There was hardly anything on the skewers, the meat seemed like maybe it had been microwaved with some cheap teriyaki sauce and then sat there for a while and got cold again.
I would never recommend this food to anyone. I could see myself returning for drinks maybe but even then there are better spots on the city if I just wanted drinks.
We tipped 20% because I feel like this was not the servers fault and that this person was being made to cook and serve the lounge simultaneously which is not their fault.
I would honestly give the food 0 stars if I could.
Atmosphere: 3
Food: 1
Service: 3
Nice place for a quick bite or happy hour till 6. It’s in a hotel, easy to get to off the street. Good drinks. Sliders were sub par.
Atmosphere: 5
Food: 5
Service: 5
We came to try out the city sen restaurant. My husband had the mushroom goat cheeseburger. He said it was juicy and flavorful --no condiments necessary. I had the beef quesadillas. although this was on the shareable menu, it was quite large enough for me as a meal. The food was good, but it was the little amenities that made it very special --the unique silverware, carafe of ice water and pleasant ambient music in a modern setting made it a very special place for our date. It was fun to people watch through the open air windows. ( they fold close to keep in the AC if needed )Alex the manager shared with us some things we want to come back for, live music, etc. definitely planning to go back!
Wheelchair accessibility: The restrooms are quite large with low sinks and wide stalls. Although they are on the lower level, the elevator is also large and quite quick.
Atmosphere: 5
Food: 3
Service: 5
I went in really wanting to be able to give a 5-star review, because it seemed like a lot of the reviews on Google and Yelp were a little bit picky.
But, alas, I cannot. The food and atmosphere were definitely average. As to atmosphere, you definitely feel like you are sitting in a hotel lounge. Because you are. A nice hotel lounge, but a hotel lounge nonetheless.
The food was aggressively average. Shrimp a little tough. Roasted cauliflower a little underdone. Good attempts, and decent flavor, but just missing something.
We went for the happy hour before a show at Van Andel, so food was 50% off. That made it worth it. It definitely would have felt "overpriced" if we had paid menu price.
The exception to the gist of other reviews was that the service was excellent. We were well attended to by the solo server who was also the bartender.
I would not go back, even for the happy hour. But you could definitely do worse.
Atmosphere: 3
Food: 3
Service: 5
Had dinner here tonight and everything was wonderful! Started with the yummy glitter cocktail ✨ and then had the delicious quesadillas and goat cheese bruschetta as apps!! Honestly this was more than enough food but we went ahead and ordered an entree! I had the Mediterranean salad with chicken and my friend had the bacon burger with the most delicious fries I’ve ever had! The service was impeccable! I will definitely be back and highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
It was dim in the restaurant but the prices, food, and quality of service were excellent.
Atmosphere: 3
Food: 5
Service: 5
Would not recommend. We were the only people there and no one greeted us for 15 minutes. Ordered bruschetta and hummus- 30 minutes later they bring them out but they used white bread toast as a replacement for the “artisan” naan and baguette bread because they ran out of them. Ended up just being greasy toast. They never consulted us on the change in order to choose something else and offered no discount or anything. Sat there for another 45 minutes before they returned and we could get our bill.
Banging and noises from below all night long (guessing we were over the kitchen 😑). Called three times before day of check out to request late check out (only one extra hour) ~ told had to call morning of. Call desk morning of ~ sorry you had to call by 9am. Rooms are trashy ~ cork floor 🙄 is cracked and peeling up (literally could pick pieces up off floor). No comfortable chair in room at all (tiny small rolling desk chair). Worst hotel I’ve ever stayed at EVER
Service was top notch and the beverages were a delight, fitting for a hotel.
Restaurantji Recommends
There for a wedding and it was beautiful!
I haven’t stayed here since they opened so this recommendation is concerning the food, beverage, and small restaurant. I was in there on the very first day they opened years ago and became a reoccurring fan after eating lunch that first trip. This is the first time back since pre shutdown and I was very impressed…again. Service was outstanding and the food great too. I had the fries and a salad but you can see from the picture the presentation was very good, portion size huge and quality what I expected. It is a smaller entertaining or quiet romantic “European” feel setting depending on the day of the week you go. I will be back. PS - Thank you for purchasing new silverware ? and PLEASE put your awesome burgers back on the menu.
Good service. Good food
Very nice lunch. My friend and I both had soup and sandwich. It was more than enough. My chicken salad pita was very good. A nice stop after visiting the museum.
This hotel has always been my absolute favorite hotel I have stayed in when visiting Grand Rapids. Unfortunately, I am very sad that I will not be staying here nor recommending it to anyone ever again. Saturday night, a friend and I drove two hours to see Luke Combs in concert at Van Andel Arena. When we arrived at 4:30pm to check in with City Flats Hotel (that I was already charged for) they let me know that there was a mistake in my reservation and that they are all booked and there is nothing that they can do for us. They did not try to find another hotel for us to stay in or help us in any way but only to tell us we were out of luck. My friend and I ended up finding a hotel 15 minutes outside downtown where the concert was and paid more for our hotel. We also paid over $100 in Uber fees due to the concert. I tried to call Management today to see if there was anything they could do for us for the way we were treated on Saturday and our inconvenience. They told us NO. I am extremely disappointed. :(
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