I am absolutely APPALLED. My mom called to order at Dominos after being unable to use the online portal because it kept saying the order cannot be processed, even with using multiple cards (of course with money in it). When calling, she told the person who answered that she should have a free pizza there because last time the order was very messed up and they promised her a free pizza. They put her on hold, said her name is not on the list and before my mom got the chance to give her order anyway the man on the phone kept pressing buttons so she couldn’t speak. We called back and they did the same thing. I called on my phone, the guy answered and then pressed buttons again. I waited 5 minutes then called again on my moms phone and this time he answered and said “your name is not on the list I don’t know what to tell you, you’re not going to get a free pizza” and hung up. Didn’t even give me the chance to say that’s fine, I still need to make my order. No big deal was made over the lack of my mom’s name being on the list. We just wanted to order food for us and my toddler and kept trying because we had coupons. I called AGAIN and it was someone else. I said I would like to speak to the manager and he said I am speaking to him. I told him that I was hung up on, not given the chance to order, and that it’s not okay to hang up on anyone. He responded “yeah I can see why that happened” I said excuse me..? And he responded “I completely understand why he hung up on you, you’re asking for a free pizza, we are extremely busy and we don’t have time for you” I was appalled. I told him that is not okay, that I was still wanting to order and never did I make a big deal about the stupid free pizza. And he responded “ma’am.. are you okay? Are you okay ma’am?” And then hung up on me again. Needless to say we will never, ever be ordering from any dominos ever again and I really hope this post gets taken seriously or you’re going to lose even more business. The “manager” said their names are Jordan and Dan “the man” was who hung up on me.
Atmosphere: 1
Food: 1
Service: 1
Kirt Stevens
Order was right. Food was what was expected. Nothing awesome, but what we wanted.
Atmosphere: 3
Food: 4
Service: 4
Caden
Pizza was very soggy do not order here!
Mr. Barney
Service
Kyle Trainer
Amazing pizza great staff there were rude customers while we were there but nothing staff can do about that
Hey Bob
NEW STUFFED CRUST and i have to say the stuffed crust here is the best of all the stuffed crust i’ve tried! Dominoes pros are the food is almost always good and their app and tracking program work well. i do wish they would be more competitive with flavored crust… but still they make great pizza and if you get New York Style i recommend getting it well done
Katey Morse
Popped in to pick up a few pizzas. There was a coupon error on the app, which I think was prompted by also redeeming points. I asked at the counter about it and the gal was SO helpful and friendly to get it fixed. Our pizzas weren’t quite ready, so I took a seat and she walked the pizzas over when ready versus calling me up to the counter. Service was top notch and the food was delicious. Nice work, Dominos!
Zach
Was soon before closing, I haven’t eaten almost all day, felt bad doing a order when I realized the closing time, but my pizza was hot, very tasty, and done in timely matter. Friendly staff. Highly recommended!
Tanner Hamilton
Multiple bad experiences at this location. From the pizza being 30 minutes late to pickup, to incorrect and sloppy orders, to most recently giving away our pickup order to a delivery driver by mistake causing another 30 minute wait, it’s just not worth it. Not going here anymore.
Eric G
Compete cluster F. They took two hours to deliver AFTER the pizza was cooked. Staff was very unprofessional and unapologetic. If they would have let me have my money back, I would have gotten it.
My order took over an hour to be delivered. When it was delivered, the food was cold. I called the manager on duty to ask for a refund after refusing the order and his reply, “You can’t just heat it up?” That was one of the most unprofessional things I’ve ever heard from a food business. Please find another location or chain from which to order.
Food: 1
Service: 1
Recommended dishes: Tater Tots, Chicken Wings
Phryzzz-
i ordered a pizza and about 20mins later they showed up and told me they didnt have my food i was confused why he came to my house knowing he didnt have my food i asked him why and he said sorry about that laughed and drove off, i think the drivers name was jordan then the pizza came 40mins later it was good though
Atmosphere: 1
Food: 4
Service: 1
Ds Dault
This location, 3928 Plainfield Ave, consistently makes high quality food. The drivers are fantastic.
I am absolutely APPALLED. My mom called to order at Dominos after being unable to use the online portal because it kept saying the order cannot be processed, even with using multiple cards (of course with money in it). When calling, she told the person who answered that she should have a free pizza there because last time the order was very messed up and they promised her a free pizza. They put her on hold, said her name is not on the list and before my mom got the chance to give her order anyway the man on the phone kept pressing buttons so she couldn’t speak. We called back and they did the same thing. I called on my phone, the guy answered and then pressed buttons again. I waited 5 minutes then called again on my moms phone and this time he answered and said “your name is not on the list I don’t know what to tell you, you’re not going to get a free pizza” and hung up. Didn’t even give me the chance to say that’s fine, I still need to make my order. No big deal was made over the lack of my mom’s name being on the list. We just wanted to order food for us and my toddler and kept trying because we had coupons. I called AGAIN and it was someone else. I said I would like to speak to the manager and he said I am speaking to him. I told him that I was hung up on, not given the chance to order, and that it’s not okay to hang up on anyone. He responded “yeah I can see why that happened” I said excuse me..? And he responded “I completely understand why he hung up on you, you’re asking for a free pizza, we are extremely busy and we don’t have time for you” I was appalled. I told him that is not okay, that I was still wanting to order and never did I make a big deal about the stupid free pizza. And he responded “ma’am.. are you okay? Are you okay ma’am?” And then hung up on me again. Needless to say we will never, ever be ordering from any dominos ever again and I really hope this post gets taken seriously or you’re going to lose even more business. The “manager” said their names are Jordan and Dan “the man” was who hung up on me.
Atmosphere: 1
Food: 1
Service: 1
Order was right. Food was what was expected. Nothing awesome, but what we wanted.
Atmosphere: 3
Food: 4
Service: 4
Pizza was very soggy do not order here!
Service
Amazing pizza great staff there were rude customers while we were there but nothing staff can do about that
NEW STUFFED CRUST and i have to say the stuffed crust here is the best of all the stuffed crust i’ve tried! Dominoes pros are the food is almost always good and their app and tracking program work well. i do wish they would be more competitive with flavored crust… but still they make great pizza and if you get New York Style i recommend getting it well done
Popped in to pick up a few pizzas. There was a coupon error on the app, which I think was prompted by also redeeming points. I asked at the counter about it and the gal was SO helpful and friendly to get it fixed. Our pizzas weren’t quite ready, so I took a seat and she walked the pizzas over when ready versus calling me up to the counter. Service was top notch and the food was delicious. Nice work, Dominos!
Was soon before closing, I haven’t eaten almost all day, felt bad doing a order when I realized the closing time, but my pizza was hot, very tasty, and done in timely matter. Friendly staff. Highly recommended!
Multiple bad experiences at this location. From the pizza being 30 minutes late to pickup, to incorrect and sloppy orders, to most recently giving away our pickup order to a delivery driver by mistake causing another 30 minute wait, it’s just not worth it. Not going here anymore.
Compete cluster F. They took two hours to deliver AFTER the pizza was cooked. Staff was very unprofessional and unapologetic. If they would have let me have my money back, I would have gotten it.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
ONE OF THE BEST DOMINOS..EVER
Amazing
My order took over an hour to be delivered. When it was delivered, the food was cold. I called the manager on duty to ask for a refund after refusing the order and his reply, “You can’t just heat it up?” That was one of the most unprofessional things I’ve ever heard from a food business. Please find another location or chain from which to order.
Food: 1
Service: 1
Recommended dishes: Tater Tots, Chicken Wings
i ordered a pizza and about 20mins later they showed up and told me they didnt have my food i was confused why he came to my house knowing he didnt have my food i asked him why and he said sorry about that laughed and drove off, i think the drivers name was jordan then the pizza came 40mins later it was good though
Atmosphere: 1
Food: 4
Service: 1
This location, 3928 Plainfield Ave, consistently makes high quality food. The drivers are fantastic.
Atmosphere: 5
Food: 5
Service: 5
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