Domino's Pizza
3928 Plainfield Ave NE, Grand Rapids
(616) 710-4545
Recent Reviews
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Service
Amazing pizza great staff there were rude customers while we were there but nothing staff can do about that
NEW STUFFED CRUST and i have to say the stuffed crust here is the best of all the stuffed crust i’ve tried! Dominoes pros are the food is almost always good and their app and tracking program work well. i do wish they would be more competitive with flavored crust… but still they make great pizza and if you get New York Style i recommend getting it well done
Popped in to pick up a few pizzas. There was a coupon error on the app, which I think was prompted by also redeeming points. I asked at the counter about it and the gal was SO helpful and friendly to get it fixed. Our pizzas weren’t quite ready, so I took a seat and she walked the pizzas over when ready versus calling me up to the counter. Service was top notch and the food was delicious. Nice work, Dominos!
Was soon before closing, I haven’t eaten almost all day, felt bad doing a order when I realized the closing time, but my pizza was hot, very tasty, and done in timely matter. Friendly staff. Highly recommended!
Multiple bad experiences at this location. From the pizza being 30 minutes late to pickup, to incorrect and sloppy orders, to most recently giving away our pickup order to a delivery driver by mistake causing another 30 minute wait, it’s just not worth it. Not going here anymore.
Compete cluster F. They took two hours to deliver AFTER the pizza was cooked. Staff was very unprofessional and unapologetic. If they would have let me have my money back, I would have gotten it.
Atmosphere: 1
Food: 1
Service: 1
ONE OF THE BEST DOMINOS..EVER
Amazing
My order took over an hour to be delivered. When it was delivered, the food was cold. I called the manager on duty to ask for a refund after refusing the order and his reply, “You can’t just heat it up?” That was one of the most unprofessional things I’ve ever heard from a food business. Please find another location or chain from which to order.
Food: 1
Service: 1
Recommended dishes: Tater Tots, Chicken Wings
Restaurantji Recommends
i ordered a pizza and about 20mins later they showed up and told me they didnt have my food i was confused why he came to my house knowing he didnt have my food i asked him why and he said sorry about that laughed and drove off, i think the drivers name was jordan then the pizza came 40mins later it was good though
Atmosphere: 1
Food: 4
Service: 1
This location, 3928 Plainfield Ave, consistently makes high quality food. The drivers are fantastic.
Atmosphere: 5
Food: 5
Service: 5
Usually have no issue. Tyrell was very unhelpful and rude when my pizza had yet to arrive an hour later than their estimated delivery. I had received no updates. I called the store to ask what was happening and was rudely hung up on with none of my questions answered. now I sit here with cold pizza. Sadly a frozen pizza would've been better.
Atmosphere: 1
Food: 1
Service: 1
Pizza was decent... BBQ chicken pizza was very good.
Atmosphere: 4
Food: 3
Service: 4
My fiance and I got extreme food poisoning from eating here on top of the delivery driver Mathew being rude and impatient to me.
When contacted, the store manager(s) did not take my and my fiances situation seriously at all. They claimed to have refunded me and based off their behavior and the way my bank works, I definitely should have received my refund by now and it hasn't happened, making me doubt they actually sent the money back in the first place.
At the end of the phone call for my refund which I never got, the manager or one of them was incredibly unprofessional and talked mockingly to me, and before hanging up drew out my name in a weird very creepy and rude way like why do you feel the need to do all that? I was and am still incredibly uncomfortable with how, as a woman, I was treated.
I don't honestly know if they can fix this because I've even been in contact with their customer support and they've been giving me the run around.
So dominos please do better so other women don't have to feel this way: demeaned and looked down at as lesser.
Food: 1
Service: 1
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