Stopped in at about 10pm and after waiting (about 30 minutes) a homeless man appeared in the store and the staff was INCREDIBLY rude to this man. The gentleman at the counter spent most of our time waiting chatting and flirting with ladies in front of us and when we offered to pay for the homeless man's items he then became very short tempered with myself, my husband and our toddler, seemingly rushing us and after paying for the gentleman's items we stated we would rather spend our money elsewhere. The man working the counter became almost hostile demanding an answer to why and stated that he was also homeless and that it wasn't fair for the other man to just walk in and ask for things. For a company that charges nearly $4 for a bottle of water, this outburst of hostility was extremely uncalled for. We hope this employee finds the help he needs and can learn to cope with his situation with a bit more grace.
Michelle Ramsundar
We love these cookies. They come warm and freshly baked. They are great! Well worth the wait.
The last 2 of the last 4 times I've ordered from this place they just all out failed to make the order so I just did not get it and the other 2 times they basically sent cookie dough in a box that left me feeling g sick after a single cookie.you can definitely do better so.ewhere else.
Atmosphere: 1
Food: 1
Service: 1
Seth
Ordered delivery and 2 hours later the driver arrives and tells me that he gave my order to the wrong customer. Pathetic!
Atmosphere: 1
Food: 1
Service: 1
Photosynthesis
Just ordered from here thru doordash, was very skeptical due to reviews about delivery time but thankfully got my order in about 30 mins! The cookies were also warm n good upon arrival.
Food: 5
Service: 5
Amanda
The last few times I had cookies DoorDashed from here they were on time, warm, and delicious! And I’m so glad they have vegan options!Vegetarian options: Vegan optionsDietary restrictions: Vegan options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip, Traditional Cookies, Deluxe Cookies, Cookie
Sharosudo
The amount of cookies for the price is kinda disappointing.Good, but not that good.
Food: 4
Gwen Tobin
Literally some of the best cookies I’ve had !
Atmosphere: 5
Food: 5
Service: 5
David Penny
The cookies are good when they have them. But the staff could be better. They complain about previous customers to other customers and get an attitude with you about items they don't have.
Ordered online and to the call center it showed as waiting for driver, I went to the location to pickup instead and it was locked and all the lights were off. Now I have to wait on hold again for 10 minutes to try and get a refund.
Atmosphere: 1
Food: 1
Service: 1
Tiffany G.
heard about how great insomnia cookies are, we've also heard they are a bit pricey. With that in mind, we got three cookies and a loaded brownie. In the end it came out to $18. Employees were friendly. The cookies were inconsistent in size and the taste (for cookies and brownie) was good not great. For the quality and price, local bakeries have them beat by a long shot :/
Josh F.
The only good experiences I've had here were during the afternoon when I was the only customer they had, but my last visit with friends was a nightmare. We went there at 10:00 on a Friday night to find the place packed with mostly people waiting to pick up their online orders, and one customer in line ahead of my friends and I. It took about 10 minutes for the employees (I counted 4 on staff that night) to take their order before vanishing into the back and ignoring my friends and me for another 10 minutes. After that time had passed, and about 3 others customers had lined up behind us, a young employee emerged from the back to tell everyone they were closing down the lobby and not accepting anymore orders because they were "overwhelmed". How does a cookie store operated by 4 employees that only throws cookies in ovens and scoops ice cream get "overwhelmed"? How many people does it take to bake cookies? It was unacceptable! I'll give this place 2 stars because the cookies are delicious. The employees are incompetent and make the experience terrible.
Willis The Man
Love this place nice selection staff are
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Literally Every Cookie They Had Left
Carlie Davis
We love Melissa!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip, White Chocolate, Smore Cookie, Literally Every Cookie They Had Left, Chocolate Chunk, Cookie Cake, Snickerdoodle, Double Chocolate Chunk Mint Cookie, Ice Cream Sandwich, Peanut Butter Chip, Oatmeal Chocolate, Salted Caramel, Traditional Cookies, Cookie Butter, Chocolate Walnut, Chocolate Mint, Cream Cheese Icing, Deluxe Cookies, 10 Cake, Brownie
Stopped in at about 10pm and after waiting (about 30 minutes) a homeless man appeared in the store and the staff was INCREDIBLY rude to this man. The gentleman at the counter spent most of our time waiting chatting and flirting with ladies in front of us and when we offered to pay for the homeless man's items he then became very short tempered with myself, my husband and our toddler, seemingly rushing us and after paying for the gentleman's items we stated we would rather spend our money elsewhere. The man working the counter became almost hostile demanding an answer to why and stated that he was also homeless and that it wasn't fair for the other man to just walk in and ask for things. For a company that charges nearly $4 for a bottle of water, this outburst of hostility was extremely uncalled for. We hope this employee finds the help he needs and can learn to cope with his situation with a bit more grace.
We love these cookies. They come warm and freshly baked. They are great! Well worth the wait.
Absolutely love the peanut butter cookies!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chunk, Salted Caramel
The last 2 of the last 4 times I've ordered from this place they just all out failed to make the order so I just did not get it and the other 2 times they basically sent cookie dough in a box that left me feeling g sick after a single cookie.you can definitely do better so.ewhere else.
Atmosphere: 1
Food: 1
Service: 1
Ordered delivery and 2 hours later the driver arrives and tells me that he gave my order to the wrong customer. Pathetic!
Atmosphere: 1
Food: 1
Service: 1
Just ordered from here thru doordash, was very skeptical due to reviews about delivery time but thankfully got my order in about 30 mins! The cookies were also warm n good upon arrival.
Food: 5
Service: 5
The last few times I had cookies DoorDashed from here they were on time, warm, and delicious! And I’m so glad they have vegan options!Vegetarian options: Vegan optionsDietary restrictions: Vegan options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip, Traditional Cookies, Deluxe Cookies, Cookie
The amount of cookies for the price is kinda disappointing.Good, but not that good.
Food: 4
Literally some of the best cookies I’ve had !
Atmosphere: 5
Food: 5
Service: 5
The cookies are good when they have them. But the staff could be better. They complain about previous customers to other customers and get an attitude with you about items they don't have.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Deluxe Cookies
Restaurantji Recommends
Ordered online and to the call center it showed as waiting for driver, I went to the location to pickup instead and it was locked and all the lights were off. Now I have to wait on hold again for 10 minutes to try and get a refund.
Atmosphere: 1
Food: 1
Service: 1
heard about how great insomnia cookies are, we've also heard they are a bit pricey. With that in mind, we got three cookies and a loaded brownie. In the end it came out to $18. Employees were friendly. The cookies were inconsistent in size and the taste (for cookies and brownie) was good not great. For the quality and price, local bakeries have them beat by a long shot :/
The only good experiences I've had here were during the afternoon when I was the only customer they had, but my last visit with friends was a nightmare. We went there at 10:00 on a Friday night to find the place packed with mostly people waiting to pick up their online orders, and one customer in line ahead of my friends and I. It took about 10 minutes for the employees (I counted 4 on staff that night) to take their order before vanishing into the back and ignoring my friends and me for another 10 minutes. After that time had passed, and about 3 others customers had lined up behind us, a young employee emerged from the back to tell everyone they were closing down the lobby and not accepting anymore orders because they were "overwhelmed". How does a cookie store operated by 4 employees that only throws cookies in ovens and scoops ice cream get "overwhelmed"? How many people does it take to bake cookies? It was unacceptable! I'll give this place 2 stars because the cookies are delicious. The employees are incompetent and make the experience terrible.
Love this place nice selection staff are
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Literally Every Cookie They Had Left
We love Melissa!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip, White Chocolate, Smore Cookie, Literally Every Cookie They Had Left, Chocolate Chunk, Cookie Cake, Snickerdoodle, Double Chocolate Chunk Mint Cookie, Ice Cream Sandwich, Peanut Butter Chip, Oatmeal Chocolate, Salted Caramel, Traditional Cookies, Cookie Butter, Chocolate Walnut, Chocolate Mint, Cream Cheese Icing, Deluxe Cookies, 10 Cake, Brownie