Jimmy John's
3428 Plainfield Ave NE, Grand Rapids
(616) 365-9300
Recent Reviews
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They opt out of EVERY promotion the company offers! This locations is a joke! Guess I’ll go to jersey mikes.
Service: 1
Update: submitted a complaint to the link provided on 12/19/24…still no update or response from Jimmy Johns….HIGHLY recommend any other fast food restaurant.
I have had issues with this specific location delivery food to the correct address - quite a few times.
I have called about it - SPECIFICALLY STATING MY SUITE NUMBER and to please deliver to the correct office.
And yet, they deliver to whatever address suite they want to. My receipt has my name, contact information, the correct suite number, and a NOTE where my office is located.
Definitely would not recommend ordering from this specific location.
Service: 1
I am very disappointed I ordered a Pepe original combo in there wasn’t no ham or provolone cheese.
Atmosphere: 1
Food: 1
Service: 1
Walk in door...told to many orders..not making subs..left out the door
Pocket full of cash and taking it else where because of incompetent workers
..won't be back
The ladies and men who work there are really great ???! They were friendly and hardworking. They always made super delicious sandwiches! I will definitely go back there! Absolutely fantastic ?
Atmosphere: 5
Food: 5
Service: 5
The only thing that knocks down a point is that their "Tap to Pay" didn't work with my wife's card.
Atmosphere: 5
Food: 5
Service: 4
My children and I were there the night before last. We met your employee tyler who went so far out of his way to help us and treated my kids so special that they kept talking ( and one was even singing) about him later. Excellent guest service and what a great kid! We were all so impressed with him. We will be back for sure!
Atmosphere: 5
Food: 5
Service: 5
Always fast, friendly service at this location! ?
Vegetarian options: My personal favorite is #6 -The Veggie: with provolone, avocado spread, cucumber, lettuce, tomato and mayo.
Atmosphere: 5
Food: 5
Service: 5
Delivery driver tore up my driveway when pulling in and backing out. I even have a flared out driveway so it's amazing how he was able to do that in a white Jeep Cherokee. The sub was beyond subpar, wilted lettuce tomatoes were destroyed, worst location in Grand
Atmosphere: 1
Food: 1
Service: 1
I gave them a 3 for atmosphere because they had the music on so loud and it was hard rock type. I love all music, but I have a hard time trying to focus on ordering correctly when the music is so loud.I was glad I was taking my order to go...I wouldn't have been able to eat there.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Very good, tasty, delicious, I love it.
Atmosphere: 5
Food: 5
Service: 5
Employees (including the manager) are belligerent and they have messed up my order on multiple occasions. When called out on the mistakes, they act like they don't care and in some cases are actively hostile. Will never visit this location again.
Service: 1
Attention to those with Celiac or gluten intolerance: DO NOT come to this location. I've given them 3 chances to put mayo on the side and use clean utensils for my unwich and I have been sick each time. There has been mayo on my sub 2/3 times, even after asking them to take precaution.We went today before watching fireworks and tipped the employees $5 when we paid because they were polite when we asked for mayo on the side etc. Then we got our food and there was still mayo on the sub, and no mayo packets, no mustard packet (which we asked for) and no napkins. Just a terrible experience overall at this location.Most Jimmy John's are great but this one is the worst I've ever been to by far.
Food: 1
Service: 1
Ordered 2 box lunches for delivery; both were absolutely perfect and delivered in less than 15 minutes! The sandwiches were both loaded with meat, customized as requested...
45 mins for delivery?!And then my order was wrong and I couldn't even eat my sandwich. ?
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