Kilwins Downtown Grand Rapids

Stopped in the other day with a few friends just a couple minutes before close. Gina and Yoelvis were SO hospitable and funny! Excellent customer service and wonderful company. Thank you!!

Super good
Very good service and fudge and overall very nice and helpful atmosphere

Atmosphere: 5

Food: 5

Service: 5

This place is warm, friendly and smells great. I love their chocolates.

Atmosphere: 5

Food: 5

Service: 5

We stopped in for hot cocoa and some smells. Service was great and was very quick.

Atmosphere: 5

Food: 5

Service: 5

Delicious ice cream and plenty of flavours. Many other delights available too! A bit pricey in my opinion - but nice to enjoy every now and then.

Food: 5

Service: 5

Turtle sundae in a waffle cup was amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Waffle Cones Waffle Bowls & Toppings

Really good chocolate and some great service too.

Honestly, this looked like a tourist trap but instead was totally delicious. Who knew?

The employees were very patient; as we drooled over all the sweets. It's pretty hard to choose with so many choices.

Crab Claw - so good! I mean like really good. The buttery Carmel makes it.

Dark Chocolate dipped Rice Crispy Treats - it seems like something for kids, but you are going to want one, believe me.

Ice cream in waffle cone - really rich, excellent cone.

Atmosphere: 5

Food: 5

Service: 5

Beautifully delicious

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Kilwins Original Recipe Hand-Packed Ice Cream Quarts, Truffles

Great spot for dessert. They have tons of ice cream flavors. Service is quick but the line can get long. They have other desserts to chose from as well. It's a small shop, so there's only 3 stools to sit at

Atmosphere: 5

Food: 5

Service: 5

Ice cream was great! Serving sizes are inconsistent though.

It was a bit expensive, and not all that good for what I paid for, but it wasn't horrible.

Atmosphere: 5

Food: 3

Service: 4

Ice cream was great! Serving sizes are inconsistent though.

My third time there. I love their gelato ice cream. The scoops are big and has an abundance of different flavors.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ice Cream Cone

Good truffles, and they came in an adorable box lol

Over priced ice cream and poor customer service. The shop was completely empty, no customers except us. We wanted to sit and eat our ice cream and then after, pick out some chocolates and then pay one transaction
At the end. The concept was beyond them. And four employees started to get rude to me. Instead of just teaching how to make chocolate and fudge, teach customer service.

Atmosphere: 2

Food: 3

Service: 2