Long John Silver's
2885 28th St SE, Grand Rapids
(616) 942-9090
Recent Reviews
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The food never misses, but what keeps us coming back are the staff. They're kind, energetic, happy to see customers, and deliver an experience I don't get anywhere else 🩵
Atmosphere: 5
Food: 5
Service: 5
Unfortunately the size of chicken planks has been redused to appetizer sized
Atmosphere: 5
Food: 2
Service: 5
A Hidden Gem on 28th Street — Comfort Food Royalty / Store 70140 ✨✨✨
LONG JOHN SLIVERS
9/9/2025
Crew Member / Lee W
If you ever find yourself craving comfort food that hits the soul just right, let me tell you something: the Long John Silver’s on 28th Street by Woodland Mall is THAT spot. I’m serious — this drive-thru is in a league of its own.
From the moment you pull up, the customer service is impeccable. Not “good,” not “nice,” but genuinely warm, fast, and on point every single time. These people care. You can feel it. They talk to you like a human being, not just another car in line, and honestly? That alone makes my whole day.
And the food? Baby… fresh, hot, crisp, and perfect. Every. Single. Time. You can tell they take pride in what they’re doing back there. No soggy fish. No lukewarm fries. No “did this sit under a heat lamp for an hour?” vibes. It’s old-school comfort food done RIGHT — the way you remember it when you were a kid, but even better.
In a world where fast-food service can be hit or miss, this location shows up like the gold star of the neighborhood. They’re consistent, they’re kind, and they deliver exactly what they promise: hot, delicious comfort food with customer service that honestly feels rare these days.
To the team at this Long John Silver’s: thank you. You make 28th Street feel a little brighter.
Atmosphere: 5
Food: 5
Service: 5
Food was good! The lobby wasn't fully open but not that busy. The lady who gave me my food was super nice!
Atmosphere: 4
Food: 5
Service: 5
Order was on time. Food isn't very appealing. I should expect a grease bomb but not when it all tastes the same. I sure they don't separate fish/chicken. I got 2 for 1 bogo platters and still didn't think it was worth it. Corn, green beans, and Mac was ok.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Corn
We showed up during a very busy time for the establishment and I must say that Andrea and the cook definitely went above and beyond! They handled the rush with grace, smiling faces and efficiency. 100/10 on customer service. Traveling 30 minutes was well worth it for us. Can’t wait to go back.
Atmosphere: 5
Food: 5
Service: 5
Fresh and good. Not used to the bottles of tartar sauce when there were pumps in the past so I feel a slight decline somewhere because of that. But food and service was great. Would definitely come back again
Not as good as it was 15 years ago
Quiet, clean and welcoming
Atmosphere: 5
Food: 5
Service: 5
Every time I come into this establishment, I receive excellent customer service! The food is always fresh, and hot. Thank you for always smiling, making sure my food is fresh, asking and giving me all of the condiments I asked for.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Norvie was very pleasant. Great customer service and food was HOT!
One of the best chicken and fish places 😍
Atmosphere: 4
Food: 5
Service: 4
Ordered the chicken and fish platter. With some tartar sauce, bbq, and honey mustard on the side. They just gave a bag with 18 packages of ketchup. My mom hardly eats to begin with and she can’t eat her fish plain without any lemon or sauce or something so that was super disappointing. Also the waffle fries were cold and hard as if sitting in a window
Long John Silver is back in full affect! Norvie has changed what customer service really means. There's not another place in the city that can match his enthusiasm and his exceptional desire to serve you! Great, great, great work and what a magnificent experience!
Atmosphere: 5
Food: 5
Service: 5
Best food this time, of many visits there.
Restroom was out of paper towels But handle was broke off, so no water to us.
Female employee, took towels right in, and set on sink.,BUT still no water to use
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Coleslaw, Fish, Waffle Fries, Fried Shrimp
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