I ordered on app. Got to the restaurant no one answered the call box. When I drove up to the pay window am employee was standing at the office door talking to someone else. Never acknowledged my existence and when I tapped my horn looked at me and left the visible area. I waited for another 5 minutes, drove back around where people were still waiting at the call box and no one was working. Never got food because employee felt lazy and didn't feel like working or taking a mobile app order number
Area Woman
I regretted this visit. Almost immediately. Don't do it.
Atmosphere: 3
Food: 3
Service: 3
Don Scott
This is an awkward McDonald's there is no human to take your order, only selfserv touch screens. There were four screens but only one was functional and it was in use. I waited for a turn to order for almost 10 minutes then gave up and went back out to the drive thru. The eating area also had 5-6 people sitting back near the bathrooms with plastic garbage bags of belongings and sleeping bags piled nearby, it felt sketchy.
Atmosphere: 2
Food: 5
Service: 3
Quandale Dingle
Accidentally forgot a burger and bro was super kind about it, amazing customer service.
Atmosphere: 5
Food: 5
Service: 5
Ada Alvarez
Terrible service, awful customer service. The wait time for a drive-thru order was two hours. The employee sounded grumpy and showed no empathy. I would give them zero stars.
Atmosphere: 1
Food: 1
Service: 1
Kate
I waited 30 minutes without a single car moving. Then I pull up to the window and one of the employees starts loudly complaining about me while I’m within ear shot. I never expect like super exceptional service from a McDonald’s, but to put me and like 20 other cars thru that and then give me cold food is crazy. I come here somewhat regularly and usually there isn’t any troubles. No one is overtly friendly but no one is rude. Whoever they had in charge today? Was not it. I had already paid on the mobile app and got blocked in by other cars or I would’ve just left. But to have a 30 minute stand still w no explanation and then to just actively talk badly about your customers is willllllddd. I’d also like to put on record that the girl that gave me my cold food, was an absolute peach and lovely :). She is the only reason service got 2 stars. I even tipped her like ten bucks because she has to deal with whoever that dude is all the time.
Atmosphere: 1
Food: 1
Service: 2
Michael Simon
Workers won’t acknowledge you
samantha Daley-Fell
Messed up half my order and there was one worker that was so so rude and had the worst attitude, kind of a younger girl, but so rude I stood at the counter for 30 minutes waiting for someone to help and that girl past me probably 10 plus times and did not say anything and got angry when she was told to help the people at the counter. Overall not a good experience, no matter if it’s busy or not no one should be treated like how the people in there were treating customers.
Atmosphere: 1
Food: 1
Service: 1
Robert Agee
my entire order was incorrect the bread that was served on my order was stale. the two managers Drew and will very rude very lazy and very short with everyone not really doing their job
went back tonight to try McDonald's again and when I went in so it's all this manager by the name of will his hair was nappy his shirt was untucked talking to another person at the counter being real disrespectful to him I just went ahead and turned around and walked out I think I'll go back when it gets better or at least not on second shift when this manager will is working
Atmosphere: 1
Food: 1
Service: 1
Vanessa
I bought a kids meal so I could get a Disneyland toy. I told them that I didn’t get it in my order. When I confronted the manager, she looked at me and walked away. I never got my toy.
Cold fries, burger didn't have the requested toppings, nuggets were cold and almost hard like a rock. Asked for a Large frozen drink and got a medium but charged for a large. Odd they would clean the Ice Cream machine at 2 am but OK. One of the worse Macie D's I have been at. Won't be returning
Atmosphere: 1
Food: 2
Service: 1
jerry piper
Very very slow. Seems workers like to sit and talk and have a line of cars and waiting time of 20 min to get food and was cold and greasy. Very poor service.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Robbins
Arrived at 7am - women’s bathroom was in desperate need of cleaning
I ordered on app. Got to the restaurant no one answered the call box. When I drove up to the pay window am employee was standing at the office door talking to someone else. Never acknowledged my existence and when I tapped my horn looked at me and left the visible area. I waited for another 5 minutes, drove back around where people were still waiting at the call box and no one was working. Never got food because employee felt lazy and didn't feel like working or taking a mobile app order number
I regretted this visit. Almost immediately. Don't do it.
Atmosphere: 3
Food: 3
Service: 3
This is an awkward McDonald's there is no human to take your order, only selfserv touch screens. There were four screens but only one was functional and it was in use. I waited for a turn to order for almost 10 minutes then gave up and went back out to the drive thru. The eating area also had 5-6 people sitting back near the bathrooms with plastic garbage bags of belongings and sleeping bags piled nearby, it felt sketchy.
Atmosphere: 2
Food: 5
Service: 3
Accidentally forgot a burger and bro was super kind about it, amazing customer service.
Atmosphere: 5
Food: 5
Service: 5
Terrible service, awful customer service. The wait time for a drive-thru order was two hours. The employee sounded grumpy and showed no empathy. I would give them zero stars.
Atmosphere: 1
Food: 1
Service: 1
I waited 30 minutes without a single car moving. Then I pull up to the window and one of the employees starts loudly complaining about me while I’m within ear shot. I never expect like super exceptional service from a McDonald’s, but to put me and like 20 other cars thru that and then give me cold food is crazy. I come here somewhat regularly and usually there isn’t any troubles. No one is overtly friendly but no one is rude. Whoever they had in charge today? Was not it.
I had already paid on the mobile app and got blocked in by other cars or I would’ve just left. But to have a 30 minute stand still w no explanation and then to just actively talk badly about your customers is willllllddd. I’d also like to put on record that the girl that gave me my cold food, was an absolute peach and lovely :). She is the only reason service got 2 stars. I even tipped her like ten bucks because she has to deal with whoever that dude is all the time.
Atmosphere: 1
Food: 1
Service: 2
Workers won’t acknowledge you
Messed up half my order and there was one worker that was so so rude and had the worst attitude, kind of a younger girl, but so rude I stood at the counter for 30 minutes waiting for someone to help and that girl past me probably 10 plus times and did not say anything and got angry when she was told to help the people at the counter. Overall not a good experience, no matter if it’s busy or not no one should be treated like how the people in there were treating customers.
Atmosphere: 1
Food: 1
Service: 1
my entire order was incorrect the bread that was served on my order was stale. the two managers Drew and will very rude very lazy and very short with everyone not really doing their job
went back tonight to try McDonald's again and when I went in so it's all this manager by the name of will his hair was nappy his shirt was untucked talking to another person at the counter being real disrespectful to him I just went ahead and turned around and walked out I think I'll go back when it gets better or at least not on second shift when this manager will is working
Atmosphere: 1
Food: 1
Service: 1
I bought a kids meal so I could get a Disneyland toy. I told them that I didn’t get it in my order. When I confronted the manager, she looked at me and walked away. I never got my toy.
Atmosphere: 2
Service: 1
Restaurantji Recommends
Cold fries, burger didn't have the requested toppings, nuggets were cold and almost hard like a rock. Asked for a Large frozen drink and got a medium but charged for a large. Odd they would clean the Ice Cream machine at 2 am but OK. One of the worse Macie D's I have been at. Won't be returning
Atmosphere: 1
Food: 2
Service: 1
Very very slow. Seems workers like to sit and talk and have a line of cars and waiting time of 20 min to get food and was cold and greasy. Very poor service.
Atmosphere: 1
Food: 1
Service: 1
Arrived at 7am - women’s bathroom was in desperate need of cleaning
Atmosphere: 1
Food: 5
Service: 5
Gotta be the worst McDonald’s of all time
Atmosphere: 1
Food: 1
Service: 1
Great crew
Atmosphere: 4
Food: 5
Service: 5
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