McDonald's

415 28th St SE, Grand Rapids
(616) 248-3666

Recent Reviews

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Aaron Smith

Food is typical McDonald's food. The fries were hot and fresh. They forgot to put lettuce on my burger and charged me for it and didn't do anything about it. They gave me a hard time about getting an extra 2 ranch cups for my mobile order, which they are free in the app. So I had to go back around to order a couple ranch cups on my app so I could get them without being charged.

Atmosphere: 2

Food: 3

Service: 1

Gavin Bergquist

Fix your shake machine.

Atmosphere: 1

Food: 1

Service: 1

Kimberly Ellin

McDonald's is McDonald's. You never know

Atmosphere: 3

Food: 3

Service: 3

Samantha Mosher

I received my order and immediately had condiments falling onto my lap. Not thinking much about it I drove home. As I grab the bag to go in, EVERYTHING falls onto the pavement. Whatever. I call them just to see if there is anything I could do. After politely telling the manager the situation. He rudely tells me it’s my fault I did not call the minute the food fell. He also proceeded to tell me that if I scrape the food off the ground and bring it back into the store he MIGHT be able to replace a few of the items but not all. Sure enough I scraped the soggy fries and splattered Big Mac off the ground for him.

Atmosphere: 1

Food: 1

Service: 1

Kristy Tiller

Horrible customer service I was treated as trash

Atmosphere: 1

Food: 1

Service: 1

Matt Biek

Put the entire order in the bag!!! I am so sick of loosing money on their abject incompetence. I wish this location would just close down

Atmosphere: 2

Food: 1

Service: 2

Red Cats

So yummy! Me and my family went through the drive thru today for dinner. Usually, I get fries and a chocolate shake. I used to love the nuggets when I was little but over time, I stopped liking them. I'm a very picky eater so this is nothing new to me. This time, I decided to try them again. BEST DECISION I MADE THIS WEEK. So yummy! It was even better than I remembered. So good!

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: French Fries, World Famous Fries, Mcchicken

DOC Vorres

It's Mc Donald's . A favorite of mine all my life

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Cheeseburger, Sausage

Amy Granderson

I am starting to remember to use the app to do curbside. I use a reward to add to my meal for myself or one of the grandkids.

Food: 4

Service: 4

Recommended dishes: French Fries, Pancake, Chicken Mcnuggets

Mia Morrow

My fiancé bought me food from this location very late last night and not even 3-6 hours later I was experiencing food poisoning. Never had a problem with this location until today due to my quarter pounder making me ill later on.

Food: 1

Service: 1

Jen L

Ordered through app, store never got the order. Money debited out of account. Went back to work without the food, and 2 hours later my order was "ready" for pickup. Requested a refund and had to wait 7 days to get the money back. While the app is not McDonalds personal problem, the way I was treated while trying to figure this out on my short lunch hour by the staff was incredibly rude.

Atmosphere: 1

Food: 1

Service: 1

Bonnie Krause

Why do you give customers wrong orders this is ridiculous.

Atmosphere: 1

Food: 1

Service: 1

Kurtez Hughes

These people have me breakfast sandwiches with no sausage. And when I called the phone it went straight to voicemail

Atmosphere: 1

Food: 1

Service: 1

Qu'Ran Abdullah

Terrible customer service

Joseph

Great experience this morning. Order placed quickly and accurately. Good customer service in drive thru.

Atmosphere: 5

Food: 5

Service: 5

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