McDonald's
417 Michigan St NE, Grand Rapids
(616) 265-8358
Recent Reviews
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The enviorment was clean and the staff were somewhat friendly but the service was awful! Thisxstore is severely short staffed amd people had been waiting 45 minutes to an hour just to get their food. By the time I received my food it was cold and nasty along with i had items missing from my order. This is a great location it just needs better staff!
Atmosphere: 4
Food: 2
Service: 1
Great service
Some of the worst service in the city. Waited 40 minutes in the drive through after pulling straight up to the order screen with no wait. Work couples all over each other play fighting and flirting rather then doing any work. But I guess nothing else is open right?
Atmosphere: 1
Food: 3
Service: 1
I waited at the pickup window for five minutes for my food. It was cold. Why did I have to wait for cold food?
Atmosphere: 1
Food: 1
Service: 1
They take forever. One of the workers is sitting on her phone in the dining area with her uniform on. I’ve been to this McDonald’s periodically for 13 years and the service hasn’t gotten better
Atmosphere: 1
Food: 2
Service: 1
Second time there and your order takes so long every time!!!
Atmosphere: 1
Food: 4
Service: 1
The people here are really nice and friendly. I asked them to make an extra small ice cream cone for my son and they did.👍
Atmosphere: 5
Food: 5
Service: 5
Waited forever at the front register, staff just kept talking the whole time and not treating orders with any urgency
Went inside and wanted to pay with cash and no one was at the register and waited 20 minutes and told someone was coming then was told to use the kiosk but their kiosks don’t accept cash so tell me how that works?!?!
Atmosphere: 1
Food: 1
Service: 1
Had a few problems in the past, but they reached out and made it right. Something that’s not common these days so changed to 5 stars
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They are so rude at this establishment my fries tasted like they been sitting in used grease since 10am. The big manager with a nose ring and beanie is awfully rude she was talking about me to another employee like i couldn't hear because I wanted water.
Atmosphere: 1
Food: 1
Service: 1
So I had a pick up order (#H45Q) this order was never provided,the service is poor,rude,and lacking.
I filed a suit
Atmosphere: 3
Food: 2
Service: 1
It was good food. Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
Do not go here. These people literally take 20 minutes to give you your food
Atmosphere: 3
Food: 3
Service: 1
Easily the worst McDonald's experience I've had. Long lines, rude staff, and they don't offer half the things for one reason or another. I still venture over occasionally, unfortunately no change. Lately I have to say
Atmosphere: 1
Food: 1
Service: 1
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