McDonald's

417 Michigan St NE, Grand Rapids
(616) 265-8358

Recent Reviews

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Jill Goddard

The enviorment was clean and the staff were somewhat friendly but the service was awful! Thisxstore is severely short staffed amd people had been waiting 45 minutes to an hour just to get their food. By the time I received my food it was cold and nasty along with i had items missing from my order. This is a great location it just needs better staff!

Atmosphere: 4

Food: 2

Service: 1

Sophia Mally

Great service

Nicolas VanderMolen

Some of the worst service in the city. Waited 40 minutes in the drive through after pulling straight up to the order screen with no wait. Work couples all over each other play fighting and flirting rather then doing any work. But I guess nothing else is open right?

Atmosphere: 1

Food: 3

Service: 1

Surely Charmed

I waited at the pickup window for five minutes for my food. It was cold. Why did I have to wait for cold food?

Atmosphere: 1

Food: 1

Service: 1

JB

They take forever. One of the workers is sitting on her phone in the dining area with her uniform on. I’ve been to this McDonald’s periodically for 13 years and the service hasn’t gotten better

Atmosphere: 1

Food: 2

Service: 1

Steph Wright-Cuaz

Second time there and your order takes so long every time!!!

Atmosphere: 1

Food: 4

Service: 1

Mary Moore

The people here are really nice and friendly. I asked them to make an extra small ice cream cone for my son and they did.👍

Atmosphere: 5

Food: 5

Service: 5

Jeff VanDyke

Waited forever at the front register, staff just kept talking the whole time and not treating orders with any urgency

Brandyn I

Went inside and wanted to pay with cash and no one was at the register and waited 20 minutes and told someone was coming then was told to use the kiosk but their kiosks don’t accept cash so tell me how that works?!?!

Atmosphere: 1

Food: 1

Service: 1

Curtis Malone

Had a few problems in the past, but they reached out and made it right. Something that’s not common these days so changed to 5 stars

Atmosphere: 5

Food: 5

Service: 5

Emiliano Benavides

They are so rude at this establishment my fries tasted like they been sitting in used grease since 10am. The big manager with a nose ring and beanie is awfully rude she was talking about me to another employee like i couldn't hear because I wanted water.

Atmosphere: 1

Food: 1

Service: 1

Daniel Veenstra,Daniel richard

So I had a pick up order (#H45Q) this order was never provided,the service is poor,rude,and lacking.
I filed a suit

Atmosphere: 3

Food: 2

Service: 1

Phyllis Boynton

It was good food. Thank you so much.

Atmosphere: 5

Food: 5

Service: 5

Kate Kamptner

Do not go here. These people literally take 20 minutes to give you your food

Atmosphere: 3

Food: 3

Service: 1

Dawson Panter

Easily the worst McDonald's experience I've had. Long lines, rude staff, and they don't offer half the things for one reason or another. I still venture over occasionally, unfortunately no change. Lately I have to say

Atmosphere: 1

Food: 1

Service: 1

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