As we sat down we told the bartender we would be getting a to go order. My husband and I were both exhausted after a long day at work and wanted to grab food quickly and just be home. She handed us menus and got us our drinks. It took us about 10 minutes to decide what we wanted and as we started ordering, half the stuff we wanted would be made on the grill or fryer and she tells us that neither are working. We try to order the nachos, she shares they no longer have the nachos. Had she told us this when we sat down, we would have went somewhere else, but now we already have full drinks. We order some pasta and apps, and about 20 mins later the manager comes out to us explaining that they don't have pasta... and then gives us he rest of our to go order. We open to the to go boxes and both apps are cold.. we decided not to say anything at this point and paid up. We ended up needing to go to another restaurant for entrees. The whole experience just kinda stunk. Not the servers fault, but would have loved more transparency from her from the start. We won't come back.
Jason B.
The food here is not good at all I had ice cold raw chicken wings served to me. The floor is very sticky. Waitstaff could use a little training.
TheSpiffyHippy JWatkins
2 medium 2 topping pizzas and some cheese garlic bread. Absolutely delicious, I highly recommend to anyone looking for a diner to relax and eat at. Unfortunately their grill and deep fryers are Out of Order. They fix ill give 5 stars.
Stephanie S.
Waited almost an hour after I ordered my food. Get a call saying they do not have the equipment to make my order!? What the heck? Why would you accept the order in the first place, and what equipment are you missing that prohibits making a burger, a sandwich and a salad?
Rj Petermichel
Pizza was really good! They were short staffed, but that’s not their fault, seems to be the way things are now. Service was still very good.
Kasi M.
So. Today my friends and I came into Old Chicago after a festival, the bartender was attentive and provided phenomenal service, and the food was very satisfactory. However, while sitting at the bar this middle-aged, fake hair dye blonde woman decided to harass myself and my friends. She was very aggressive and was overall very irritating and interrupted my experience here multiple times. I later found out from an employee of that she works at this location. To have an employee completely hammered at the bar and talking to the customers at the bar is very unprofessional and I think this employee needs help.
Susan Matteson
The pizza we had for happy hour was very good. Nice bartender and good drinks. I'd have given them a 5 but because they had mechanical problems, 1/2 the menu wasn't available.
Ashley Bastian
Atmosphere was good. Salad was amazing! The pizza was greesy with way to much flop. Didn't even finish my first slice.
Jaco
Sadly, it looks like one of our favorite restaurants has gone down the tubes! ? We ordered up our usual: 1 cheese pizza, 1 pepperoni pizza, and 2 nachos. The pizzas were good (as usual), but the prices have gone THROUGH THE ROOF! At $27 per pizza, that’s way too rich for our pocketbook. To add to our disillusionment, the nachos - usually to die for - were completely devoid of the usual generous amounts of black beans, cheese and other toppings. Instead, there was an overabundance of black pepper and salt. Total cost: $80, plus tip. Gonna have to cross Old Chicago off our list of “go-to” restaurants when we want a special treat. 10-15-21 5:30pm
Kali Wilkerson
I had such a great experience here! I am in town for work and am staying nearby so I went there once on Monday and sat at the bar to eat and had the most wonderful bartender! I wish I remembered her name! The food was super good and came very quickly. It was such a fun atmosphere talking with the staff and even some other people at the bar. After a crazy year it was just so nice to sit down in a town i’ve never been too and chat with such genuine people. Because of this great experience, I went back for dinner tonight. Unfortunately my french dip was a bit too salty for me but after telling the hostess and bartender they took care of me! They made me a pizza right away and apologized a ton (which wasn’t necessary, it happens!) I will be in Grand Rapids for work in the coming months quite a bit and I will be eating at this location of Old Chicago each time I come because the service has been so great. I hope the bartender that I had is there each time I come.
This was one of the best pizzas we've ever had! We ordered 4 pizzas for our group, so we tried some of each. We arrived at 2:15pm & were seated immediately. The waitress was helpful & returned often to refill drinks & ask if anything else was needed.
Ashley A
Came in around 4 on Sunday excited to eat pizza. No hostess present one family waiting to be seated in front about 3 tables eating. Both parties plus now a third party waiting over 20 minutes. Wait staff on the floor pay no attention to the door. Hostess appears to come in for her shift talks to 1st party says she will find out about table. Never comes back. Busboy comes over and sits parties. He appeared to be the only one working doing his job plus everyone else’s today. No one ever came to our table once we were sat or even acknowledged us to at least get drink orders. Waited about 15 minutes before deciding to leave. I have never written a review but this was the worst experience I have ever had. I know places are short staffed but at least acknowledge the people that come in. But good on the busboy!
Neil Carlson
In a time when many chains struggle to deliver good food to the table, this place reliably puts hot, juicy, tasty dishes on the table time after time.
Rita Karrip
Waffle fries were great but burger was ordered well done and came out medium rare to rare. Disgusting. It was curbside pickup so didn't actually cut into until back home. The cheesecake was ordered with extra strawberry sauce and there wasn't much at all. I used to think they were great 10 plus years ago but am very disappointed. Won't order from there again.
Philip Osborne
Friendly staff and environment. It's a nice quiet place to get a good meal.
As we sat down we told the bartender we would be getting a to go order. My husband and I were both exhausted after a long day at work and wanted to grab food quickly and just be home. She handed us menus and got us our drinks. It took us about 10 minutes to decide what we wanted and as we started ordering, half the stuff we wanted would be made on the grill or fryer and she tells us that neither are working. We try to order the nachos, she shares they no longer have the nachos. Had she told us this when we sat down, we would have went somewhere else, but now we already have full drinks. We order some pasta and apps, and about 20 mins later the manager comes out to us explaining that they don't have pasta... and then gives us he rest of our to go order. We open to the to go boxes and both apps are cold.. we decided not to say anything at this point and paid up. We ended up needing to go to another restaurant for entrees. The whole experience just kinda stunk. Not the servers fault, but would have loved more transparency from her from the start. We won't come back.
The food here is not good at all I had ice cold raw chicken wings served to me. The floor is very sticky. Waitstaff could use a little training.
2 medium 2 topping pizzas and some cheese garlic bread. Absolutely delicious, I highly recommend to anyone looking for a diner to relax and eat at. Unfortunately their grill and deep fryers are Out of Order. They fix ill give 5 stars.
Waited almost an hour after I ordered my food. Get a call saying they do not have the equipment to make my order!? What the heck? Why would you accept the order in the first place, and what equipment are you missing that prohibits making a burger, a sandwich and a salad?
Pizza was really good! They were short staffed, but that’s not their fault, seems to be the way things are now. Service was still very good.
So. Today my friends and I came into Old Chicago after a festival, the bartender was attentive and provided phenomenal service, and the food was very satisfactory. However, while sitting at the bar this middle-aged, fake hair dye blonde woman decided to harass myself and my friends. She was very aggressive and was overall very irritating and interrupted my experience here multiple times. I later found out from an employee of that she works at this location. To have an employee completely hammered at the bar and talking to the customers at the bar is very unprofessional and I think this employee needs help.
The pizza we had for happy hour was very good. Nice bartender and good drinks. I'd have given them a 5 but because they had mechanical problems, 1/2 the menu wasn't available.
Atmosphere was good. Salad was amazing! The pizza was greesy with way to much flop. Didn't even finish my first slice.
Sadly, it looks like one of our favorite restaurants has gone down the tubes! ? We ordered up our usual: 1 cheese pizza, 1 pepperoni pizza, and 2 nachos. The pizzas were good (as usual), but the prices have gone THROUGH THE ROOF! At $27 per pizza, that’s way too rich for our pocketbook. To add to our disillusionment, the nachos - usually to die for - were completely devoid of the usual generous amounts of black beans, cheese and other toppings. Instead, there was an overabundance of black pepper and salt. Total cost: $80, plus tip. Gonna have to cross Old Chicago off our list of “go-to” restaurants when we want a special treat. 10-15-21 5:30pm
I had such a great experience here! I am in town for work and am staying nearby so I went there once on Monday and sat at the bar to eat and had the most wonderful bartender! I wish I remembered her name! The food was super good and came very quickly. It was such a fun atmosphere talking with the staff and even some other people at the bar. After a crazy year it was just so nice to sit down in a town i’ve never been too and chat with such genuine people. Because of this great experience, I went back for dinner tonight. Unfortunately my french dip was a bit too salty for me but after telling the hostess and bartender they took care of me! They made me a pizza right away and apologized a ton (which wasn’t necessary, it happens!) I will be in Grand Rapids for work in the coming months quite a bit and I will be eating at this location of Old Chicago each time I come because the service has been so great. I hope the bartender that I had is there each time I come.
Restaurantji Recommends
This was one of the best pizzas we've ever had! We ordered 4 pizzas for our group, so we tried some of each. We arrived at 2:15pm & were seated immediately. The waitress was helpful & returned often to refill drinks & ask if anything else was needed.
Came in around 4 on Sunday excited to eat pizza. No hostess present one family waiting to be seated in front about 3 tables eating. Both parties plus now a third party waiting over 20 minutes. Wait staff on the floor pay no attention to the door. Hostess appears to come in for her shift talks to 1st party says she will find out about table. Never comes back. Busboy comes over and sits parties. He appeared to be the only one working doing his job plus everyone else’s today. No one ever came to our table once we were sat or even acknowledged us to at least get drink orders. Waited about 15 minutes before deciding to leave. I have never written a review but this was the worst experience I have ever had. I know places are short staffed but at least acknowledge the people that come in. But good on the busboy!
In a time when many chains struggle to deliver good food to the table, this place reliably puts hot, juicy, tasty dishes on the table time after time.
Waffle fries were great but burger was ordered well done and came out medium rare to rare. Disgusting. It was curbside pickup so didn't actually cut into until back home. The cheesecake was ordered with extra strawberry sauce and there wasn't much at all. I used to think they were great 10 plus years ago but am very disappointed. Won't order from there again.
Friendly staff and environment. It's a nice quiet place to get a good meal.