I ordered online for pickup at the Plainfield location. I got held up at work, and couldn't make it on-time. I called and asked if it was possible to get it delivered. I spoke to Michelle and she was absolutely the sweetest. She went above and beyond to help change the order and had the best customer service I've ever experienced. Thank you so much, Michelle. You are one of a kind!! Very much appreciated. ☺️
Atmosphere: 5
Food: 5
Service: 5
Danielle Richards
Horrible experience and was assaulted by being choked. Have a police report and filing charges I live in Rockford so I usually go to the Pizza Hut on 10 mile which is wonderful but decided to go to this location to stop at a speedway I ordered the pizza on the way to the Pizza Hut made it in 12 minutes got a $10 box and cheese sticks when I made it home everything was hard and stale as if it had been sitting out all day when I called I spoke with someone named Michelle, who they said was the manager when I told her that I was upset because I picked up the pizza a couple minutes earlier than it was supposed to be ready which is said 15 minutes and that it was still cold and hard she asked me if I wanted her to make another order of cheese sticks, and as I tried to explain it was more was hung up on and when called repeatedly over 10 times was not answered when I got back to the Pizza Hut 12 minutes they sent a man up. I repeated my frustrations and let him know that I was more upset due to the poor customer service and may not be able to, explain the problem fully and then not answered over 10 times he said he would remake the food and I said OK as I waited over 15 minutes, I grew irritated as this was supposed to be made and received already, and if the manager would have stayed on the phone it could have already been in the process of getting remade as I made these comments to myself. He then gave me my pizza undone and told me due to my comments while waiting to never come back. I told him to shut up talking to me, left establishment put my pizza down as I had to retrieve it at the door by that man who lifted me up off of my feet by choking me and slamming me to the ground , then lock the doors as I tried to Samaritans to be witnesses as I called the police he closed the blinds and I now have a police report and pressing charges and awaiting the detectives to call
Atmosphere: 1
Food: 1
Service: 1
For Real Real
Where do I start??? Placed order at 515pm didn't get delivered until 650pm. Tried calling and the phone just rang. All three attempts. Last attempt some young female answers the phone and she acts like she cannot find my order. She can't find a record of me even ordering. She puts me on hold and then my doorbell rings with my order that she couldn't find in her so-called system. Pizza was cold and no cheese on it.... Wazzup Pizza Hut!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Breadsticks
Kimberly Gross
These were the worst pizzas I’ve EVER had! If I wanted crackers I would have ordered crackers. Pizzas were thin and crispy and dry. Never again!
Donna Kester
Always good
Ashley Clark
Ted at Plainfield Pizza Hut is not a very pleasant or personable delivery driver. Should probably put him back in the kitchen washing the dishes if his demeanor and attitude are as bad as they were tonight.
I placed my order and always have the same delivery instructions, to leave at package bin by garage, because it's a split unit and the front door isn't mine. We'll, Ted decided to sit at the wrong door knocking for 5 minutes disturbing my neighbor and their dog instead of just walking up the driveway like he was instructed to do. Then I go out there to wave him down and he has the nerve to be rude to me saying I didn't leave any delivery instructions. I said, oh yeah, I did. I have it on my phone I can show you. He decides to open up his bag and start shoving food at me and wouldn't even let me show him I had the delivery notes in the confirmation email.
Only saving grace was the lady who was in charge for the night was very pleasant and helpful with my issue when I called and there was nothing wrong with the food. The woman who I spoke to was very understanding and not rude at all. I appreciated that.
But definitely don't expect too much from Ted if that's the delivery driver you get. He seemed really unhappy and just all around giving the vibe that he hates his job. Idk about others but I feel like if I tip you well, to drive a mile away to drop off my food, you should definitely follow simple instructions and do so with a smile on your face. He didn't even apologize either. Just shoved the food at me and walked off.
Food: 5
Service: 1
Gabby Thayer
The pizza they gave me didn’t have a lot of cheese and looked like someone was just tired and wanted to go home.
Atmosphere: 1
Food: 1
Service: 2
Jacob VanderKooy
Runnoft
8:16
Kimberly Gomez
Ordered around 4:30 today. Pizza was fresh and ready by the time they said to pick it up and service was really good.
Atmosphere: 5
Food: 5
Service: 5
neptunes2010
Nice place to visit but bought the my hut box with bacon and pepperoni and got like 1 pepperoni on each piece and literally like 2 pieces of bacon, should of took it back but just said oh well??♂️??♂️??♂️
Terrible set up for building drive through. I have been waiting for 40 mins in the drive through lane. Stuck behind two cars that clearly placed there order in the drive though lane. The doors are locked to the building so I can’t even get my order. They shouldn’t allow cars wait in line for their orders to be made and cooked! both vehicles in front are turned off, doors open and leaned their seats back to wait.
My thin crust pizza is soft and rubbery now that it was sitting for over 40 mins. I even called the workers and they said they can’t do anything about it. How about you tell those cars to move into a parking spot until it’s closer to their order pick up time.
sparky curtis
No more valid bar and drinks are in a bottle. Small pizza was good.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Small Pizza
Shellie Jackson
Did was good and hot but this Place is run down, not friendly service at all, no customer service, little kids are running in the back to see their patents working while cooking. And the workers don't say nothing unless a customer is right there.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Meat Lovers Pizza
Mo Fisher
We were pleasantly surprised. It's worth a try. The price wasn't bad either.
I ordered online for pickup at the Plainfield location. I got held up at work, and couldn't make it on-time. I called and asked if it was possible to get it delivered. I spoke to Michelle and she was absolutely the sweetest. She went above and beyond to help change the order and had the best customer service I've ever experienced. Thank you so much, Michelle. You are one of a kind!! Very much appreciated. ☺️
Atmosphere: 5
Food: 5
Service: 5
Horrible experience and was assaulted by being choked. Have a police report and filing charges I live in Rockford so I usually go to the Pizza Hut on 10 mile which is wonderful but decided to go to this location to stop at a speedway I ordered the pizza on the way to the Pizza Hut made it in 12 minutes got a $10 box and cheese sticks when I made it home everything was hard and stale as if it had been sitting out all day when I called I spoke with someone named Michelle, who they said was the manager when I told her that I was upset because I picked up the pizza a couple minutes earlier than it was supposed to be ready which is said 15 minutes and that it was still cold and hard she asked me if I wanted her to make another order of cheese sticks, and as I tried to explain it was more was hung up on and when called repeatedly over 10 times was not answered when I got back to the Pizza Hut 12 minutes they sent a man up. I repeated my frustrations and let him know that I was more upset due to the poor customer service and may not be able to, explain the problem fully and then not answered over 10 times he said he would remake the food and I said OK as I waited over 15 minutes, I grew irritated as this was supposed to be made and received already, and if the manager would have stayed on the phone it could have already been in the process of getting remade as I made these comments to myself. He then gave me my pizza undone and told me due to my comments while waiting to never come back. I told him to shut up talking to me, left establishment put my pizza down as I had to retrieve it at the door by that man who lifted me up off of my feet by choking me and slamming me to the ground , then lock the doors as I tried to Samaritans to be witnesses as I called the police he closed the blinds and I now have a police report and pressing charges and awaiting the detectives to call
Atmosphere: 1
Food: 1
Service: 1
Where do I start??? Placed order at 515pm didn't get delivered until 650pm. Tried calling and the phone just rang. All three attempts. Last attempt some young female answers the phone and she acts like she cannot find my order. She can't find a record of me even ordering. She puts me on hold and then my doorbell rings with my order that she couldn't find in her so-called system. Pizza was cold and no cheese on it.... Wazzup Pizza Hut!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Breadsticks
These were the worst pizzas I’ve EVER had! If I wanted crackers I would have ordered crackers. Pizzas were thin and crispy and dry. Never again!
Always good
Ted at Plainfield Pizza Hut is not a very pleasant or personable delivery driver. Should probably put him back in the kitchen washing the dishes if his demeanor and attitude are as bad as they were tonight.
I placed my order and always have the same delivery instructions, to leave at package bin by garage, because it's a split unit and the front door isn't mine. We'll, Ted decided to sit at the wrong door knocking for 5 minutes disturbing my neighbor and their dog instead of just walking up the driveway like he was instructed to do. Then I go out there to wave him down and he has the nerve to be rude to me saying I didn't leave any delivery instructions. I said, oh yeah, I did. I have it on my phone I can show you. He decides to open up his bag and start shoving food at me and wouldn't even let me show him I had the delivery notes in the confirmation email.
Only saving grace was the lady who was in charge for the night was very pleasant and helpful with my issue when I called and there was nothing wrong with the food. The woman who I spoke to was very understanding and not rude at all. I appreciated that.
But definitely don't expect too much from Ted if that's the delivery driver you get. He seemed really unhappy and just all around giving the vibe that he hates his job. Idk about others but I feel like if I tip you well, to drive a mile away to drop off my food, you should definitely follow simple instructions and do so with a smile on your face. He didn't even apologize either. Just shoved the food at me and walked off.
Food: 5
Service: 1
The pizza they gave me didn’t have a lot of cheese and looked like someone was just tired and wanted to go home.
Atmosphere: 1
Food: 1
Service: 2
Runnoft
8:16
Ordered around 4:30 today. Pizza was fresh and ready by the time they said to pick it up and service was really good.
Atmosphere: 5
Food: 5
Service: 5
Nice place to visit but bought the my hut box with bacon and pepperoni and got like 1 pepperoni on each piece and literally like 2 pieces of bacon, should of took it back but just said oh well??♂️??♂️??♂️
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Always really good food!
Food: 5
Service: 5
Order was at 9:25pm.
Terrible set up for building drive through. I have been waiting for 40 mins in the drive through lane. Stuck behind two cars that clearly placed there order in the drive though lane. The doors are locked to the building so I can’t even get my order. They shouldn’t allow cars wait in line for their orders to be made and cooked! both vehicles in front are turned off, doors open and leaned their seats back to wait.
My thin crust pizza is soft and rubbery now that it was sitting for over 40 mins. I even called the workers and they said they can’t do anything about it. How about you tell those cars to move into a parking spot until it’s closer to their order pick up time.
No more valid bar and drinks are in a bottle. Small pizza was good.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Small Pizza
Did was good and hot but this Place is run down, not friendly service at all, no customer service, little kids are running in the back to see their patents working while cooking. And the workers don't say nothing unless a customer is right there.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Meat Lovers Pizza
We were pleasantly surprised. It's worth a try. The price wasn't bad either.
Atmosphere: 3
Food: 5
Service: 3
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