Ruth's Chris Steak House

Amway Grand Plaza Hotel, 187 Monroe Ave NW, Grand Rapids
(616) 776-6426

Recent Reviews

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doug kann

The night was fantastic. The service was first-rate, and the food was second to none.

Atmosphere: 5

Food: 5

Service: 5

Larry Tharp

My wife and I spent our 35th anniversary there. They made it special. Rose pedals on the table and a card signed by the staff. Our waiter Jake went above and beyond to make it great, thank you
The food is amazing

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Edible Chocolate Cup with Peanut Butter Mousse, Stuffed Chicken Breast, Garlic Mashed Potatoes

Matthew Pavlik

Absolutely amazing experience. I came in a week before my reservation to work out a plan to propose to my girlfriend. They were so amazingly accommodating and the entire night went perfect. Special thank-you to our server, Caiden, and manager Tarah, for making this special moment go smoothly.

Atmosphere: 5

Food: 5

Service: 5

OLD SPIKE

Always the best in every way.

Atmosphere: 5

Food: 5

Service: 5

GAYLE Hi

Awesome place

Atmosphere: 5

Food: 5

Service: 5

ThaRealP.Y.T. Neena Sky

I USED TO GO TO RUTH CHRIS A LOT & SPECIFICALLY FOR THE LOBSTER TAILS MY FAV FAV! THEY USED TO BE A DECENT SIZE 14DOLLARS SERVED WITH SLICED LEMON & LOBSTER BUTTER! JIS FABULOUS! BUH NOW I'VE BEEN THERE& I DON'T LIKE IT AM COMPLETELY DISSATISFIED BCUZ NOT ONLY THE LOBSTER TAILS ARE NOW SMALL& THIN SERVED WITH NO SLICED LEMONS OR LOBSTER BUTTER THE PRICE IZ NOW 21 DOLLARS! SOOOO UPSETTING! 💯 & DISAPPOINTING! I DON'T MIND THE PRICE! BUH GETTING SERVED NOT THE SAME & THE L.T. BEING SMALL IZ A PROBLEM! I DON'T THINK I'LL EVER GO BACK TO RUTH'S CHRIS'S! BOOOOO!!! OH YEAH I DON'T LIKE HOW I WAS BEING SERVED AT THE BAR DINING AREA COMPARED TO IN OTHER SIDE OF THE RESTAURANT! YU GET WAY BETTER SERVICE IN THE DINING AREA! I UNDERSTAND THE DINING AREA DIFFERENT FRM THE BAR AREA.. MY PERSPECTIVE IZ EVERYONE SHOULD GET TREATED EQUAL TO SERVICES NO MATTER WHERE BEING SEATED AT THIS PLACE! I ALSO DON'T LIKE HOW I HAD TO ASK FOR BREAD & BUTTER WHEN THAT'S SUPPOSED TO BE AN AUTOMATIC JOB THEY DO IZ TO BRING OUT THE BREAD & BUTTER AN IT WAS FRESHLY HOT IT WAS SLIGHTLY WARM.. LAST EXPERIENCE HERE WAS A TERRIBLE EXPERIENCE! 💯😕😔 OFFICIALLY SAY GOODBYE TO ONE OF MY USE TO BE FAVORITE RESTAURANT! THIS PLACE SUCKS NOW.. ✌🏽 RECENTLY DINED IN HERE WITH MY CHILDREN WANTED THEM TO EXPERIENCE HOW DELICIOUS THE CAESAR SALAD IZ & I HIGHLY FEEL I GOT OVER CHARGED WHEN I GOT MY BILL FOR JIS TWO CAESAR SALADS MY TOTAL WAS ALMOST 60 DOLLARS I WON'T BE GOING BACK TO RUTH CHRIS EVER OR I FOR SURE WON'T RECOMMEND.. I USED TO LIKE THIS PLACE LIKE CRAZY! 💯 BUH NOW SINCE I'VE BEEN DONE WRONG I FEEL SKIP A RUTH'S CHRIS'S!! HATE IT THERE NOW IT'S CRAZY TO SIT UP THERE AN BE OVER CHARGED FOR A SIMPLE PLATE OF SALAD & YES OUR SALAD CAME SERVED ON A PLATE! I DON'T KNOW WHAT'S BEEN UP WITH THIS RESTAURANT BUT I FOR SURE DON'T LIKE IT! 😡 😡 😡

Food: 3

Service: 1

Brittney Olmstead

My boyfriend and I were in town for comicon. We were not able to snag a seat at the restaurant itself however our hotel had a small parlor where you could order drinks and they allowed you to order dinner from there.
We order the porterhouse for 2, mashed potatoes and Brussels sprouts.
The dinner was amazing. The steak was cooked
Perfectly and had amazing flavor. I am a huge mashed potatoes fan, they were amazing. The Brussels sprouts were out of this world’!

Atmosphere: 5

Food: 5

Service: 5

Heather Beecher

Food was great, but not worth the price imo. Good for a 1-off experience, but unlikely to return.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Garlic Mashed Potatoes

Melissa Wilson

We went for our 5 year anniversary and were greeted with rose petals on the table and a complimentary champagne toast . Dinner was amazing. We then were provided with a anniversary dessert with hand crafted message written in chocolate. Great ambiance and private areas for a romantic meal.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Edible Chocolate Cup with Peanut Butter Mousse, Ceaser Salad, Garlic Mashed Potatoes, Cheesecake, Caesar Salad

Jack Faught

Everything was fantastic.

Atmosphere: 5

Food: 5

Service: 5

Jen Beers

Parking: They will validate to get you half off if you park in Amway parking ramp.

Atmosphere: 5

Food: 5

Service: 5

Tracy

Been here twice and our food has always been great! The chicken is so good!!!! One of the best martinis I’ve ever had also! My husband loves this place! Service was very good also!

Atmosphere: 4

Food: 5

Service: 5

Autumn Wierenga

We frequent Ruth’s quite often and the food and staff were wonderful as usual. While the atmosphere is a warm classic one this time I was completely grossed out.

It was a busy night so my husband and I decided to sit in the open seating in the bar area. Tucked back in the corner where it usually feels pretty cozy. This time however was different. The amount of dust and debris that welcome us was a bit appalling for this type of establishment. The booth was sticky, the dust was piled on and there were dead fruit flies stuck to pleather. I wanted to get up and leave but my husband was really wanting a steak. I sat and took it until I couldn’t anymore. I took two of the extra napkins and cleaned the booth down. What I saw on the black napkin afterwards pushed me to the point that I did not order any food. Not the case for my husband but hey… any way I was completely grossed out and it made me think what does the kitchen look like if I can see out here but I can’t see in there !?!

Our waitstaff was very pleasant. On a side note to management though please put details of items on your menus. If there’s a dish that you “don’t allow” to be split don’t make your staff have the burden of telling people that. It makes that part of the dining experience enjoyable and awkward for both sides. There have also been two times that we’ve been in and we’re refused dessert because they had to ask the kitchen if it was ok to make it- end of night but still a good 30 minutes before closing time. Also makes us feel like we aren’t valued as customers during these times, but like I said all of our experiences aren’t like this. Just offer 5 start service as a whole if the restaurant is going to rave about being a 5 star restaurant.

Atmosphere: 3

Food: 5

Service: 5

Cameron Watson

Horrible experience. How do you run out of chicken on a Saturday night. Only dish my party came for and your out of our favorite dish.

Atmosphere: 1

Food: 2

Service: 1

Charmayne Nichols

Staff could not have been any better. Best Chilean Sea Bass ever!!

Atmosphere: 5

Food: 5

Service: 5

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