Starbucks
465 Fuller Ave NE, Grand Rapids
(616) 916-5416
Recent Reviews
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it was my first time at this location. this location is mysterious and cute. it was like 9:50 AM when i went, super lively. the barista who took our order, who has a pink drawing on her name tag with a black apron was soooo nice. she is such a sweetheart. she has W customer service skills. that girl needs a raise asap. may God bless that girl millions. much love, toodles.
Dillan at the drive-thru was amazing!! Chatted with us as we waited. Asked about our plans for the day and was very personable! What a delight!! Great start to our day!! We were the ladies going golfing! Thanks Dillian!!
It's a Starbucks. It's like any other Starbucks.
As someone who has worked in the service industry, we are taught the importance of greeting each/every customer. This simple act, tells each person they have been acknowledged. So I gotta say it’s pretty disappointing (also super awkward) when you walk into an establishment, identify 3 members of staff immediately (All completely available to perform this tiny task) and find that your presence has somehow still gone completely unnoticed. I’m sorry, not “unnoticed” because we’re not invisible right? But completely ignored. (Although there is also a GD bell that sounds when the door opens, in case I was wearing my invisible cloak at the time)
Now I understand there will be a missed greet at some point. Unfortunately missed greet=missed opportunity. It is hard to excuse, however, when I am literally the only customer inside the establishment. Not only did I have to seek out customer service vs. simply receive it.. but was once again ignored while reciting my order (left out last 2 items ordered) and again when retrieving it (making eye contact w/woman behind me in attempt to hand her my order) this customer had come in shortly after me and actually did receive a greeting. Which is odd because there were less distractions when I walked in and got ignored. Now while being tasked w/making 3 drinks I ordered, still made it a point to greet her. Now this isn’t something I wanted to make a scene about what so ever. I did still want them to know how the inconsistency in service I witnessed was quite a bummer. So I contacted them once I left and did not even receive an apology. “Veto” said manager was out until Monday and he would pass it on to her..”have a nice day” and hung up. Yikes!
I was once told by a client, who suffered from depression, that they move through everyday feeling so unseen/unappreciated. BUT after their interaction with me, could leave with their head held high and w/a confidence knowing that they had been seen. Our interaction was not even a lengthy one. It was personal, it was intentional and it was genuine. So acknowledging another’s presence does not take much at all. However to some, could mean the world! Gotta do better Starbucks!
Service: 1
Friendly and welcoming environment with good-spirited employees, which will attract people back!
Atmosphere: 5
Food: 5
Service: 5
Shoutout to Brandon for having the best attitude.. absolutely made my day!!
I went into Starbucks today to get a drink and a breakfast sandwich right? David says oh I think we’re done doing the sandwiches already remind you it’s 1159 then I see some of the workers you know they’re working. They bring out like three sandwiches for another customer, David needs to be somewhere where he wants the work instead of being lazy
Best Starbucks out there.
Atmosphere: 5
Food: 5
Service: 5
I loved my caramel Frappuccino it tasted just right ?
Atmosphere: 5
Food: 5
Service: 5
Brandon was the bomb
Atmosphere: 5
Food: 5
Service: 5
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Donates to Project 2025 writers
Atmosphere: 1
Food: 1
Service: 1
The building is in a very strange location but it was the only one with a drive thru nearby (I have kids, so I wasn't going to haul them all inside).
Atmosphere: 2
Food: 5
Service: 4
Always great!
Dietary restrictions: They have a lot of dairy alternatives!
Atmosphere: 5
Service: 5
A very pleasant crew! Keep up the great job ?
Atmosphere: 5
Food: 5
Service: 5
Consistently good quality.
Atmosphere: 5
Food: 5
Service: 5
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