I'm done ordering here or any Starbucks really. Twice ordering Cocoa from here both times poor experience. The first time I got the "White chocolate" which tasted absolutely nothing like white chocolate just basically like steamed milk. Not only that I had to wait 11 minutes AFTER arriving and checking in even though I saw several orders go from the received to ready and picked up on the order board while I was waiting for mine that I placed 5 minutes before arriving. And this morning I decided to try the regular hot chocolate AND again waited 10 minutes after arriving. Even though the young woman who I held the door for who informed the staff she had JUST PLACED HER ORDER the staff member said they would EXPEDITE IT and she got her drink 4 minutes before me. And to top it off not only was the regular hot chocolate WORSE than the white it was actually disgusting. It tasted like water with a little unsweetened cocoa powder mixed in. As if a 4 year old made it thinking cocoa powder was hot chocolate mix. I've had better cocoa from a GAS STATION. And while the staff is friendly in general I definitely won't order here anymore.
Food: 1
Service: 2
Katie Kowalski
I mobile order here frequently and never have any issues. The staff are always super kind and welcoming. My drinks are always made correctly and in a timely manner. Parking can be an issue depending on time of day, but most of the time I am able to park my car and run in to grab my drink(s) without issue. Love having this quick option in GR!
Atmosphere: 5
Food: 5
Service: 5
Ashlyn Pike
Today I was looking for a Starbucks and got directed to this location right on the corner. I walked in and was expecting to order my items and I was informed by the front cashier that it was the only mobile order station in Michigan! I wasn’t aware of this information but the thing I want to highlight the most was the cashiers customer experience. I wish I got her name, but she was fantastic. I was in a rush for work this morning and felt a little bummed because I thought I wasn’t going to be able to order my drink in a timely matter. She went above and beyond to empathize my concern and put in an order for me. It was quick, efficient, and organized service and I was so impressed with how she handled my situation. I came in around 8:15-8:20, if there’s any merit that can be applied to her efforts to help me, please reward her ??My drink was a little less sweet than usual, it tasted a little watered down, but it was still great. They were also very busy with orders so I didn’t want to inconvenience their hard work.
Atmosphere: 5
Food: 4
Service: 5
Rachel Love
I’ve used this location a couple times to order ahead with the app. While I haven’t noticed specific spaces to park for pick-up, I’ve always been able to slip into a parking space and grab my drink. They also sell gift cards for holidays gifts :)
Atmosphere: 5
Food: 5
Service: 5
Mike Thorp
Absolutely insane how busy this location was on Halloween morning! Madison at the counter was an ALLLLL STAR! She was patient, communicated well, and handled requests perfectly. Major props to Madison and the team in the back making the orders.
David Meyer
I guess it was cool. Not that I look for coffee to be cool. The people were nice and I really loved my drink. It's a nice looking place and the people were kind quite early. I'd do it again if I'm downtown you know again at 6 in the morning and not quite ready for the day yet
Wheelchair accessibility: It's accessible.
Atmosphere: 5
Food: 5
Service: 5
Art of Flight
Easy and super
Atmosphere: 5
Food: 4
Service: 5
Lydia Bolen
Never a complaint. :) it’s Starbucks, yo.
Meredith McCann
This Starbucks used to be really good with drinks. But the last two times we have ordered through Uber eats it has not been pleasant. Completely missed ingredients of drinks. The breakfast sandwich the English muffin was stale. Will go through bigby or sweetwaters from now on!
Atmosphere: 2
Food: 2
Service: 3
acelia (Acelia)
I have frequented this Starbucks twice a day for several months on multiple occasions I witnessed a particular individual treat certain customers in a manner that I viewed as being less than professional and accommodating which is what you may strive to be toward your customers, I spoke with the store manager about this and then it happened to me… the store was extremely busy and the cashier was handing out drinks I had already been handed mine and needed a straw I grabbed a wrapped straw from the container of straws that was well with in my reach and it was snatched from the spot it was sitting and moved with no words exchanged! With years of customer experience under my belt I see the situation from both angles and if a customer grabbing a straw isn’t permissible in the age of covid a simple I can get that straw for you would have changed the trajectory of this interaction… instead I will buy my 2 drinks a day from the Starbucks at the JW Marriott less than a mile away! I like to start my morning off smiling and I like to help others do the same!!!!
So at first I did not realize that you had to order on the app instead of ordering at the cashier register which I don't mind, it's just something you have to know before hand, other than that I'd say the coffee is great and the cashiers are very friendly when it comes to handling orders.
Eric Grodsky
This location is take-out ONLY; no dine-in (and no place on google to clarify, so I am leaving this as a comment).
acelia jay
I have frequented this Starbucks twice a day for several months on multiple occasions I witnessed a particular individual treat certain customers in a manner that I viewed as being less than professional and accommodating which is what you may strive to be toward your customers, I spoke with the store manager about this and then it happened to me… the store was extremely busy and the cashier was handing out drinks I had already been handed mine and needed a straw I grabbed a wrapped straw from the container of straws that was well with in my reach and it was snatched from the spot it was sitting and moved with no words exchanged! With years of customer experience under my belt I see the situation from both angles and if a customer grabbing a straw isn’t permissible in the age of covid a simple I can get that straw for you would have changed the trajectory of this interaction… instead I will buy my 2 drinks a day from the Starbucks at the JW Marriott less than a mile away! I like to start my morning off smiling and I like to help others do the same!!!!
Dustin F
Good work making the entirely wrong drink and also missing the food.
Anya ML
I don’t know what exactly is in a Pink Drink but I’m certain it’s supposed to be more than most regular milk/cream. Bought 2 of these. $16 wasted. If a store runs out of an ingredient, the only appropriate option is to cancel the order.
I'm done ordering here or any Starbucks really. Twice ordering Cocoa from here both times poor experience. The first time I got the "White chocolate" which tasted absolutely nothing like white chocolate just basically like steamed milk. Not only that I had to wait 11 minutes AFTER arriving and checking in even though I saw several orders go from the received to ready and picked up on the order board while I was waiting for mine that I placed 5 minutes before arriving. And this morning I decided to try the regular hot chocolate AND again waited 10 minutes after arriving. Even though the young woman who I held the door for who informed the staff she had JUST PLACED HER ORDER the staff member said they would EXPEDITE IT and she got her drink 4 minutes before me. And to top it off not only was the regular hot chocolate WORSE than the white it was actually disgusting. It tasted like water with a little unsweetened cocoa powder mixed in. As if a 4 year old made it thinking cocoa powder was hot chocolate mix. I've had better cocoa from a GAS STATION. And while the staff is friendly in general I definitely won't order here anymore.
Food: 1
Service: 2
I mobile order here frequently and never have any issues. The staff are always super kind and welcoming. My drinks are always made correctly and in a timely manner. Parking can be an issue depending on time of day, but most of the time I am able to park my car and run in to grab my drink(s) without issue. Love having this quick option in GR!
Atmosphere: 5
Food: 5
Service: 5
Today I was looking for a Starbucks and got directed to this location right on the corner. I walked in and was expecting to order my items and I was informed by the front cashier that it was the only mobile order station in Michigan! I wasn’t aware of this information but the thing I want to highlight the most was the cashiers customer experience. I wish I got her name, but she was fantastic. I was in a rush for work this morning and felt a little bummed because I thought I wasn’t going to be able to order my drink in a timely matter. She went above and beyond to empathize my concern and put in an order for me. It was quick, efficient, and organized service and I was so impressed with how she handled my situation. I came in around 8:15-8:20, if there’s any merit that can be applied to her efforts to help me, please reward her ??My drink was a little less sweet than usual, it tasted a little watered down, but it was still great. They were also very busy with orders so I didn’t want to inconvenience their hard work.
Atmosphere: 5
Food: 4
Service: 5
I’ve used this location a couple times to order ahead with the app. While I haven’t noticed specific spaces to park for pick-up, I’ve always been able to slip into a parking space and grab my drink. They also sell gift cards for holidays gifts :)
Atmosphere: 5
Food: 5
Service: 5
Absolutely insane how busy this location was on Halloween morning! Madison at the counter was an ALLLLL STAR! She was patient, communicated well, and handled requests perfectly. Major props to Madison and the team in the back making the orders.
I guess it was cool. Not that I look for coffee to be cool. The people were nice and I really loved my drink. It's a nice looking place and the people were kind quite early. I'd do it again if I'm downtown you know again at 6 in the morning and not quite ready for the day yet
Wheelchair accessibility: It's accessible.
Atmosphere: 5
Food: 5
Service: 5
Easy and super
Atmosphere: 5
Food: 4
Service: 5
Never a complaint. :) it’s Starbucks, yo.
This Starbucks used to be really good with drinks. But the last two times we have ordered through Uber eats it has not been pleasant. Completely missed ingredients of drinks. The breakfast sandwich the English muffin was stale. Will go through bigby or sweetwaters from now on!
Atmosphere: 2
Food: 2
Service: 3
I have frequented this Starbucks twice a day for several months on multiple occasions I witnessed a particular individual treat certain customers in a manner that I viewed as being less than professional and accommodating which is what you may strive to be toward your customers, I spoke with the store manager about this and then it happened to me… the store was extremely busy and the cashier was handing out drinks I had already been handed mine and needed a straw I grabbed a wrapped straw from the container of straws that was well with in my reach and it was snatched from the spot it was sitting and moved with no words exchanged! With years of customer experience under my belt I see the situation from both angles and if a customer grabbing a straw isn’t permissible in the age of covid a simple I can get that straw for you would have changed the trajectory of this interaction… instead I will buy my 2 drinks a day from the Starbucks at the JW Marriott less than a mile away! I like to start my morning off smiling and I like to help others do the same!!!!
Restaurantji Recommends
So at first I did not realize that you had to order on the app instead of ordering at the cashier register which I don't mind, it's just something you have to know before hand, other than that I'd say the coffee is great and the cashiers are very friendly when it comes to handling orders.
This location is take-out ONLY; no dine-in (and no place on google to clarify, so I am leaving this as a comment).
I have frequented this Starbucks twice a day for several months on multiple occasions I witnessed a particular individual treat certain customers in a manner that I viewed as being less than professional and accommodating which is what you may strive to be toward your customers, I spoke with the store manager about this and then it happened to me… the store was extremely busy and the cashier was handing out drinks I had already been handed mine and needed a straw I grabbed a wrapped straw from the container of straws that was well with in my reach and it was snatched from the spot it was sitting and moved with no words exchanged! With years of customer experience under my belt I see the situation from both angles and if a customer grabbing a straw isn’t permissible in the age of covid a simple I can get that straw for you would have changed the trajectory of this interaction… instead I will buy my 2 drinks a day from the Starbucks at the JW Marriott less than a mile away! I like to start my morning off smiling and I like to help others do the same!!!!
Good work making the entirely wrong drink and also missing the food.
I don’t know what exactly is in a Pink Drink but I’m certain it’s supposed to be more than most regular milk/cream. Bought 2 of these. $16 wasted. If a store runs out of an ingredient, the only appropriate option is to cancel the order.
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