Starbucks

3195 28th St SE, Kentwood
(616) 942-9123

Recent Reviews

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Rossi V

Good 👍🏽

Atmosphere: 5

Food: 1

Service: 1

Michaelia Pinela

Wow I ordered a venti pink drink to go for my sister and I go it out of the car and head highly disappointed as it looks like it is separating as in two things shouldn’t be mixing together, Ali when she tasted it she said it was extremely sour! They should focus on learning how to make their basic drinks

Atmosphere: 2

Food: 2

Service: 2

Liz Weeks

My colleagues and I were sitting in the lobby having conversations at a normal volume and a barista came over and shushed us. I have worked at several Starbucks over the years and I am honestly appalled that a barista would do that. Not the kind of treatment Starbucks wants for paying customers.

Atmosphere: 1

Food: 5

Service: 1

Haley Querbach

I ordered my son a kids hot chocolate. On our way home he screamed and spit out a very large bug that had been in it.

Atmosphere: 3

Food: 1

Service: 3

Kenny Greene

Great coffee selection. Highly recommend 💚💯💯

Atmosphere: 5

Food: 5

Service: 5

Red Cats

Picture this, a red faced kid comes up to you well you're working at Starbucks. They are all by themselves, stumbling, and about to pass out from the 100 degree weather outside. They ask for just a cup of water. You decide to charge them a dollar for it. They don't have money. Would you at least try to help this kid? Well, at this Starbucks, they would say no. I was that kid, I was on my bike for over an hour. My vision was getting blurry so I stopped here to get water. I ended up just collapsing on the seating here, nobody asked is I was alright or anything. When I got up, I went to McDonald's to get water for free where they actually made sure I was alright.
Imagine CHARGING for WATER. That's wild to me. Especially to a kid. Especially when that kid crashes out at your table afterwards. Wouldn't recommend. There was also a long line so..

Kid-friendliness: No!

Atmosphere: 1

Service: 1

Jaylen Scott

This is one of the Best Starbucks I’ve ever been to they make my Drink perfectly And I’ve never once had a bad experience and it’s a nice place to relax when you’ve done a lot of shopping

Atmosphere: 5

Food: 5

Service: 5

Matthew Curry

Very nice place to relax while shopping at the mall, everyone is so polite and courteous. Lots of seating space, and great coffee!

Atmosphere: 4

Food: 5

Service: 5

jora barnes

I work at the Rogers&Hollands across the hall and so i stop here every morning! the barista's memorize my drink order and theyre always in such a good mood!! ive made such good friends just by ordering coffee:)

Atmosphere: 5

Food: 5

Service: 5

Rebecca McKinstry

Food was good enough as was the coffee but the tables were dirty as was the floor. No sugar or creamer out for use.

Atmosphere: 2

Food: 3

Service: 2

Briza

Pretty bad experience from the start. I go line up where it says “line forms here” and I have been waiting for a few minutes without anyone getting to me, meanwhile people who just walk up to the register get help right away

B B

It’s a great coffee

Atmosphere: 3

Food: 4

Service: 4

Tammy Cooper

I was there yesterday about 2 o'clock. They were super busy but the two people working were fast and got the orders right. Took 1 star away because it's not always like this. I usually ask for a shot of espresso and they forget it sometimes. They also run out of food fast, but I feel it's that way with a lot of Starbucks.

Parking: This Starbucks is in a mall with plenty of parking.

Atmosphere: 3

Food: 5

Service: 5

Mindy McCartney

They cannot scan their own Starbucks app for rewards even though they had a scanner for it. When I asked what the scanner was for then, the barista said it was for everything else. When I asked what everything else was . . . No answer. Very rude and slow.

Atmosphere: 3

Food: 3

Service: 1

Dani DCG

Terrible staff.

Atmosphere: 1

Food: 1

Service: 1

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