Steak 'n Shake

3488 Alpine Ave NW, Grand Rapids
(616) 785-7082

Recent Reviews

Trent Sainer

The team members were generally positive and chatty. They were friendly and speedy. The food was prepared timely and put together nicely.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Cheeseburger, Frisco Melt, Cheese Fries

Carley Jessica Pyne

Absolutely nobody inside and one car in the drive-thru, yet it took the car ahead of us 10 minutes to order, and after initially being greeted on the intercom and told they’d be right with us, we waited 15 minutes - for nothing. No interaction. So we, and the car behind us, just left. Building is gross, cracked, and dilapidated.

Atmosphere: 1

Service: 1

Deanna Mey

The food at this visit was very good. The workers were friendly. I went there not knowing that they no longer have waitresses. You order at a kiosk and pick it up at the counter. To me it killed the atmosphere of having a sit-down meal in a restaurant.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Sandwich

the winter and summer twins

So they gave my husband the wrong sandwich but it was good and fresh he didn't care

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger

Roger Starring

Nostalgic atmosphere. Burgers taste like they all did in diners back in the 60s. Their milkshakes are great.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger, Double Burger

Sue Loveder

This place is filthy, we were here just after noon, not many customers, the floor had lots of old food and was filthy. The underneath of the tables are sticky and it just smells dirty. Love the milkshakes, doubt I will be back

Atmosphere: 1

Food: 2

Service: 3

Kat Dee

Wheelchair accessibility: It has it

Recommended dishes: Cheeseburger

Rick Otterbein

Great food! An awesome burger and fries.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Order of Fries, Original Double 'N Cheese Steakburger 'N Fries

Lindsey Slater

The prices have raised significantly in recent years. I spent almost $6 for 3 chicken fingers that took almost 15 minutes to get in the drive through. It never used to take the long. They were still very tasty, but my time and money isn’t worth it.

Food: 4

Service: 3

Radine MacDonald

Drive thru slow, but the shakes were excellent

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Oreo

Kristin Dancer

Took almost 15 minutes for 3 Milk shakes in the drive through. We were the only vehicle. The ice cream tasted old and freezer burnt and my husband had some weird pink coloring to his even though there weren't any cherries on any of them. The staff was rude and the place looked disgusting through the windows. Don't bother to stop.

Atmosphere: 1

Food: 1

Service: 1

Julie Roth

We grabbed takeout and were pleased it was still very warm when arrived home. Very affordable quick meals.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Cheeseburger, Frisco Melt

Melissa Rice

UPDATE: WENT BACK SAT IN DRIVE THRU AND WASTED MY ENTIRE LUNCH AND DIDN'T GET TO ORDER. SHE SAID SHE WAS THE ONLY ONE THERE. THEN CLOSE THE F...ING RESTAURANT SO PEOPLE CAN GO SOMEWHERE ELSE!!!!!This is one of the worst ones I've been to. The shakes were only 2/3 full, the guy in drive thru was rude and the burger was very salty and dry. Almost had to work an hour at work to pay for that subpar meal. VERY disappointed!!!

Atmosphere: 1

Service: 1

Steve Willeford

Brought out my food on a platter with someone else's food. Realized when that person said it was not all his. He took his food they walked to the back turned around and brought same platter out with my food and called my name. So now two meals on a platter and my food was exposed to someone else. Health violation.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Cheeseburger, Order of Fries

Elizabeth McDermott

Employees were outstanding! Store was very clean, bathrooms were warm and clean, and the food was delicious!!

Atmosphere: 5

Food: 5

Service: 5

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