Very good food and great hospitality. Thanks for listening to what I wanted on my burgers and gave me great service! Truly recommend you try this place out!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries with Cheese, Garlic Burger, Chili Cheese Fries
Demi Williams
Very little food for a big price. Rude workers unclean restaurant
Atmosphere: 1
Food: 1
Service: 1
Same Ol G
Still hanging on as a bottom contender in the burger game. Only thing that's saving them is there fresh cooked meat and nice shakes.
Atmosphere: 1
Food: 1
Service: 1
Tim Crawford
Too bad they don't open at posted hours.
Shelly Montague
Very disappointed. 1st time being at a Steak and Shake. Dining room was dirty, floors were gross. Bathroom.... OMG how disgusting!!! No soap, stunk, bathroom stall was so dirty. I will never go there again. Kentwood MI location.
Atmosphere: 1
Food: 1
Service: 1
Roy Stafford
I don't know why places like this went all machines no human interaction no more food was great the staf was good my big thing is u can even get a refill on your drink and have to scan a bar code to get the soda macro work not impressed at all
Atmosphere: 1
Food: 5
Service: 5
Kristeena Madsen
Food was cold and tasteless. Very disappointed in quality. Haven’t been in over 2 years and sorry to have wasted money.
Atmosphere: 2
Food: 1
Service: 2
Skele Mander
Great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Noize TNP
Door says open 10-10 came at 9:15 to get milkshakes. Drive thru open lobby locked.
I always enjoy their food. If I'm going to a fast food restaurant, it's almost always Steak and shake. The atmosphere kinda sucks, only because the tables are typically sticky and dirty. So are the floors. But what do you expect when you serve ice cream and there are always small children around?
Garlic burger for the win. Always.
Atmosphere: 3
Food: 4
Service: 4
David Moralez
Wow! I'm shooketh at how far this brand has fallen backwards from their original diner experience, they don't have servers, you walk in and put your order in yourself on a kiosk and someone yells your name to come up and grab your food. The chicken fingers came out a very dark brown color and I appreciate the staff for making them over! So sad to see this company and where they are at today! Good luck!
Atmosphere: 1
Food: 1
Service: 3
Jay
To the lady who was working the drive thru on 10/1/24 around 9:40pm you’re the nicest person ever. My card wasn’t working, and she told me she’d give me her manager meal and cover it, which she didn’t have to do. I really appreciated the act of kindness. We need more people like her in this world! The best customer service I’ve ever had hands down! Give her a raise immediately
Atmosphere: 5
Food: 5
Service: 5
MaryAnn Lopez
Well I tell you this its not the same anymore.. went up to this kiosk to order our own food.. couldn't really ask anybody anything all I wanted was a burger fries and root beer float.. I don't think they make those anymore because it wasn't on the kiosk.. but it was great steak burgers. For shopping all day, we just wanted something good fulfilling and fast..??
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Burger and Fries with Cheese, Dr Pepper, Kids' Steakburger with Cheese Meal
Sarah Buer
I just had a horrible customer service experience. The MANAGER, Evelia, was working the drive through. When I asked basic questions about the shake menu, her answers were extremely condescending and rude. Her tone when correcting me about their shake size small being called a “junior” was my final straw. I thanked for her time and left. When I called the store after leaving to let the manager know about this rude employee, turns out she is the manager…. What kind of company puts a person like this in a managerial role? I would love to be able to speak to her boss. I work in customer service and I would want to know if one of my employees was behaving this way.
Great food at a great price
Atmosphere: 5
Food: 5
Service: 5
Very good food and great hospitality. Thanks for listening to what I wanted on my burgers and gave me great service! Truly recommend you try this place out!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries with Cheese, Garlic Burger, Chili Cheese Fries
Very little food for a big price. Rude workers unclean restaurant
Atmosphere: 1
Food: 1
Service: 1
Still hanging on as a bottom contender in the burger game. Only thing that's saving them is there fresh cooked meat and nice shakes.
Atmosphere: 1
Food: 1
Service: 1
Too bad they don't open at posted hours.
Very disappointed. 1st time being at a Steak and Shake. Dining room was dirty, floors were gross. Bathroom.... OMG how disgusting!!! No soap, stunk, bathroom stall was so dirty. I will never go there again. Kentwood MI location.
Atmosphere: 1
Food: 1
Service: 1
I don't know why places like this went all machines no human interaction no more food was great the staf was good my big thing is u can even get a refill on your drink and have to scan a bar code to get the soda macro work not impressed at all
Atmosphere: 1
Food: 5
Service: 5
Food was cold and tasteless. Very disappointed in quality. Haven’t been in over 2 years and sorry to have wasted money.
Atmosphere: 2
Food: 1
Service: 2
Great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Door says open 10-10 came at 9:15 to get milkshakes. Drive thru open lobby locked.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I always enjoy their food. If I'm going to a fast food restaurant, it's almost always Steak and shake. The atmosphere kinda sucks, only because the tables are typically sticky and dirty. So are the floors. But what do you expect when you serve ice cream and there are always small children around?
Garlic burger for the win. Always.
Atmosphere: 3
Food: 4
Service: 4
Wow! I'm shooketh at how far this brand has fallen backwards from their original diner experience, they don't have servers, you walk in and put your order in yourself on a kiosk and someone yells your name to come up and grab your food. The chicken fingers came out a very dark brown color and I appreciate the staff for making them over! So sad to see this company and where they are at today! Good luck!
Atmosphere: 1
Food: 1
Service: 3
To the lady who was working the drive thru on 10/1/24 around 9:40pm you’re the nicest person ever. My card wasn’t working, and she told me she’d give me her manager meal and cover it, which she didn’t have to do. I really appreciated the act of kindness. We need more people like her in this world! The best customer service I’ve ever had hands down! Give her a raise immediately
Atmosphere: 5
Food: 5
Service: 5
Well I tell you this its not the same anymore.. went up to this kiosk to order our own food.. couldn't really ask anybody anything all I wanted was a burger fries and root beer float.. I don't think they make those anymore because it wasn't on the kiosk.. but it was great steak burgers. For shopping all day, we just wanted something good fulfilling and fast..??
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Burger and Fries with Cheese, Dr Pepper, Kids' Steakburger with Cheese Meal
I just had a horrible customer service experience. The MANAGER, Evelia, was working the drive through. When I asked basic questions about the shake menu, her answers were extremely condescending and rude. Her tone when correcting me about their shake size small being called a “junior” was my final straw. I thanked for her time and left.
When I called the store after leaving to let the manager know about this rude employee, turns out she is the manager…. What kind of company puts a person like this in a managerial role? I would love to be able to speak to her boss. I work in customer service and I would want to know if one of my employees was behaving this way.
Service: 1
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