Subway

750 28th St SE, Grand Rapids
(616) 241-3774

Recent Reviews

Melissa Gonzalez

they had 3 girls in here screaming about not having cheese on 2 subs from an order that shouldve been catering and the employees were extremely rude and yelling back. there was a line inside and drive thru. probably wont be back to this location. we waited in line for well over 30 minutes just to be served as one employee went to the back screaming leaving the other one to deal with the the nasty customers and the line.

Atmosphere: 2

Food: 4

Service: 2

Victoria Rose

Bought a sub from here for a late night dinner. Only to come home to find out that the bread was rock hard. I've had hard breads from here before but this one takes the cake. I could've thrown it against the wall and it would've made a loud "thunk" sound. I could knock on it, it was so dried up. There's no way that the person who made the sub wouldn't have felt how hard that bread was when cutting it open. I shouldn't have to address the fact as to why the bread being hard is not good and state and argue my point as if I'm on trial. That wasn't even the worst part, I get there to get hopefully a replacement, and their doors were locked. Went to the gas station side, also locked. So I went back and knocked on their door. Mind you this subway and also the gas station connected to it is OPEN 24HRS. The 3-4 employees behind the counter waived their hands and pointed at a cutout piece of cardboard that read "shift change" hanging on by a piece of tape on the door. I lift up my bag and point to it putting my hands up to show them that I have an issue with something. They return to what they were doing and proceeded to ignore me, with a store full of customers eating, only a couple in line (right before this picture was taken). So I get my phone out to call them. Before it could ring an employee finally comes outside from the back to talk to me. I told them about the poor quality and he takes my food and brings it inside leaving me standing outside in the cold. They finally let me in, only after locking me and everyone else inside and all the other people outside of the store. The parking lot was full and people kept showing up only to be met with locked doors and "shift change" signs at a 24hr store that was FULLY staffed. I was treated as if I was the one in the wrong all for just expecting common courtesy and bread that I won't break my teeth or make me choke. The worker that was helping me just laughed and shook his head at me. I was given a footlong in replace of my 6inch which was fine, then the worker placed my sub on the counter and walked away without saying anything. One worker apologized multiple times but a customer shouldn't have to be treated that way or feel the need to defend themselves about bread being hard or the quality being poor. If you do go here, I don't recommend going when it's dark out. Bad quality with workers that won't do their job properly, let alone keep the store open and actually work. Absolutely ridiculous. Terrible customer service and an overall horrible experience.

Atmosphere: 1

Food: 1

Service: 1

Flannery Crittendon

Everything has been redesigned, looks really modern, food is made right in front of you, staff was polite, very clean.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cold Cut Combo

D’onna King

Clean environment & fast professional service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Black Forest Ham

Rachell Lafountain

Went to drive thru. No cars in front of me. Asked for 3 foot longs and was told I had to go inside for 3 foot longs. I had young kids in the car. I choose to leave. Lazy people who are rude and don't want to work, at least the 5pm shift on a Thursday night.

Service: 1

Nick Lorenz

Huge building and great service! ? went for lunch and ordered online. Food was ready and hot when I got there

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Rotisserie

Marissa Lynn

Hungry after a 11 hour shift to come to a building with their doors clocked hours before close. That’s just sad workers don’t wanna do they job.

Service: 1

China Sells

I don’t know who was working tonight but when I tell you my sub was so delicious probably the best I’ve had in a while it was perfectly toasted but not hard the cheese was melted perfectedly the vegetables were cold which complimented the sub very well imma just need y’all to keep it up because tonight it was bussin bussin !

Kelly Burgess

Too many times I've stopped in and doors locked. Line at drive through. This time doors locked, watched a vehicle at drive through go around, and i sat at drive through speaker for nine minutes with no greeting at 4pm! I pull forward and no vehicle at window. If you're closed, put up signs. Will take my business to another sub place and pay more over these experiences.

Mercedes Lenoir

I wouldn't give this location any stars if I had a choice. I don't understand how every time I come through the drive through my order is ALWAYS wrong and incomplete. I shouldn't have to go in to micromanage my sandwich being made. I only add 4 things to the sub. It's ridiculous.

Keith “Blaze” McLennan

Service is great. Store is easy to get and out of.

anne yondo

I have had the worst experience at his place the last three times I went in there it is the same girl that Waits on you she has no personality whatsoever very rude all the other employees are great the ones that check you out but she talks very rude to people so I gave no tip

nikki Lyn

This is the worse subway I have ever been to. They constantly get orders wrong, their staff and owner are the most rudest trashiest people I have ever had to deal with in a customer service setting. I don’t not recommend bringing your service to them, there is another subway a mile away from this one go to that one instead.

k forsyth

i have always had bad experiences here, as they are prone to getting orders wrong, not cleaning knives, and have flies inside. but monday night over 30 minutes before close we tried to get some food. we tried walking through the drivethru (the lobby was closed), and instead of telling us they wouldn’t serve us they listened for over 10 minutes as we tried talking to them through the speaker. we were even asking them to please just tell us if they can’t serve us. we went to the drivethru window and they looked right at us and ignored us.

fairy princess

i have always had bad experiences here, as they are prone to getting orders wrong, not cleaning knives, and have flies inside. but monday night over 30 minutes before close we tried to get some food. we tried walking through the drivethru (the lobby was closed), and instead of telling us they wouldn’t serve us they listened for over 10 minutes as we tried talking to them through the speaker. we were even asking them to please just tell us if they can’t serve us. we went to the drivethru window and they looked right at us and ignored us.

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