Subway
3983 28th St SE, Grand Rapids
(616) 949-0444
Recent Reviews
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My sub and service was good, but my fountain Sprite was disgusting and undrinkable. Idk if the taste is from a dirty machine or if it's their water. (Also the music inside is really loud but I am sensory sensitive so it might just be me)
Atmosphere: 4
Food: 4
Service: 5
Place is about 3 dollars more then all the other subways. Also they charge Extra for certain sandwiches if you have a coupon! No other subways have ever done this!
Atmosphere: 1
Food: 1
Service: 1
I visited your location today and had an extremely unpleasant experience with one of your workers, Sam. From the start of my order, she had an attitude for no reason.
I ordered a tuna sub and specifically asked for the bread to be toasted with cheese. Since the meat area is covered by the mirror glass, I couldn’t see what she was doing, and she had already started putting tuna before I could confirm. For the cheese, she spoke while looking down, and I didn’t hear her clearly. Instead of politely repeating herself, she loudly yelled, “WHAT CHEESE?” as if I didn’t understand English.
I want to be clear: I speak English perfectly fine, and I have even worked at Subway before, so I know how the process works. Her tone and behavior came across as not only unprofessional but also discriminatory. Just because I am a person of color does not give anyone the right to speak to me in that manner—especially when I am a paying customer.
Atmosphere: 1
Food: 1
Service: 1
Workers were friendly and fast! Took my order and even checked the back room for a promotional cup I wanted! Great!
Atmosphere: 4
Food: 5
Service: 5
We were over there for lunch time it was not too much busy but still one lady behave rudely and all veggies mixed with meat
Atmosphere: 1
Food: 1
Service: 1
Getting expensive to eat at Subway, but this is one of the nicer ones in the area!
Atmosphere: 5
Food: 4
Service: 5
Just paid 40$ for 2 subs and they still cheap on the toppings . These prices are out of hand and these store are price gouging. Subs don’t cost $15-20 even with inflation , especially when you’re getting a subpar sub with subpar ingredients
The one lady was kinda grumpy but I understand that cuz she was busy. Good service tho
very rude older lady , if your in customer service your suppose to always make you customer feel comfortable & i wasn’t comfortable at all i felt rushed and rudely talked to close to closing time or not it’s your job! i’ll never be back again
Everything is pretty fresh, and the service is pretty good 👍
Restaurantji Recommends
Ordered wrong to this address and called the number 3 times to no answer. Contacted support and said it was this stores fault
The people were very kind and nice to me and my family.
Great clean prompt service
Wheelchair accessibility: Yes right Infront of store
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
Mari Jo made such a perfect sub for me today and she’s super nice! Makes me want to continue choosing this location for my lunches.
Atmosphere: 5
Food: 5
Service: 5
Adding extra cheese to a sandwich and then charging for it without asking the customer is called fraud
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