This place was a complete disappointment. The bagels themselves are mediocre at best and absolutely not worth the long waits and prices. But what really turned me off was what I saw behind the scenes. I did a 6-hour “working interview,” got paid below minimum wage, and they even shorted me $20. It felt like they were trying to squeeze free labor out of people rather than treat them fairly.
The communication between the kitchen manager and executive director was a mess—nobody seemed on the same page, and it showed. The kitchen hygiene was extremely concerning, as I watched cooking equipment placed on the floor, perfectly good product being thrown out, and improper glove etiquette—wasteful, careless, and unprofessional. Surprised this place hasn’t been shut down…
Between the disorganized leadership, illegal pay practices, questionable cleanliness, and waste in the kitchen, I walked away knowing I wouldn’t work here even if they had gotten back with me. And honestly, after seeing how things were ran, I wouldn’t recommend eating here either.
Atmosphere: 1
Food: 1
Service: 1
Bohemian Nation
I have showed up here five times at either 10 or 11 am on a weekday and not one of those times they have had gluten-free bagels in stock. I told the cashier that and asked if they ever have them and she said they sell out a lot… but I expressed my disappointment and she just laughed. I walked out feeling very weird and won’t try again, unfortunately
Jay Morgan
Ordered the chicken pesto sandwich today & wow, what a great decision. I was sold when I heard it had fresh mozzarella, but was not expecting that much flavor in the whole sandwich. So delicious, 10/10. I wish I could remember which bagel I used for it because it definitely added to the experience, but wanted to do this review regardless. Great work Terra Bagels 💯
Atmosphere: 5
Food: 5
Service: 5
Paul Aldrich
The food is always excellent! Personally, this is the best breakfast sandwich in Grand Rapids!
Atmosphere: 5
Food: 5
Service: 5
Emilee Bodien
Delicious! Love the creative choices of bagels and cream cheese. Great staff too. They even have gluten free options and dairy free options.
Atmosphere: 5
Food: 5
Service: 5
Jen Tyson
I’m addicted to Terra Bagels. Unquestionably the best bagels I’ve found since moving out of Manhattan. My toasted favs - pumpernickel with jalapeño CC, jalapeño cheddar with veggie CC. Big bagels, huge schmears, excellent customer service, and nice seating area in both GR locations. Easy online ordering for fast pickup too, quick enough to not need to pay the meter. Very reasonable price for a filling breakfast or lunch option. Good coffee. The rewards are fun- love getting texts that I have a free bagel on the next visit… really perfect, a must visit in GR!
Atmosphere: 5
Food: 5
Service: 5
E Stasiulewicz
These bagels are fire! 🔥 The Turkey sandwich is my favorite and I get it several times when I visit.
Atmosphere: 5
Food: 5
Service: 5
Neil Palazzolo
Chewy bagel and slimy salmon.
Atmosphere: 3
Food: 2
Service: 4
Ethan VanOrman
Good bagels but I’m sitting here rn and someone just skipped over DNA. by Kendrick Lamar. Disappointed
Patty Wals-Hernandez
I’ve given Terra Bagels more than enough opportunities to show basic respect and provide quality customer service, and unfortunately, they have consistently failed to do so. The staff here chooses who they want to treat kindly — and who they don’t — and it’s clear that their behavior is not just inconsistent but deeply concerning.
On multiple visits, I’ve witnessed and personally experienced attitudes that were dismissive, condescending, and, quite frankly, discriminatory. There’s a noticeable difference in how customers are treated based on who they are — whether by race, age, or perceived “vibe.” That’s unacceptable anywhere, especially in a city like Grand Rapids that prides itself on community.
It’s incredibly disappointing, because the location and the concept have potential, but a business is only as good as the way it treats people. Until there is a serious change in staff culture and accountability, I cannot recommend Terra Bagels to anyone who values dignity, inclusion, or respectful service.
I won’t go anywhere else for a bagel! Employees are always super friendly and accommodating! All flavors of bagels are awesome. Love love all the generous cream cheese! Love love their “Ramp” cream cheese the best though. You could literally put this on anything or just use your finger to eat it plain!🤣🤣 Unfortunately it was a limited edition. Hopefully they bring it back because it’s SO good. Pretty much anything else you get here is yummy! You won’t be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Aidanistired
The best bagel I’ve ever had in my life
Atmosphere: 5
Food: 5
Service: 5
Heidi Church
One of my favorite breakfast spots! The bagels are always delicious, and I appreciate the amount of filling. I miss the pimento cheese schmear and the mushroom and goat cheese schmear. They were always my favorite, but the smoked salmon schmear is a close third. They often sell out of bagels, especially the popular flavors, so it's best to get there on the earlier side.
Cailyn Walsh
The bagels were S teir. The cream cheese was top notch. I tried the vegan and normal cream cheese. Both were exquisite. It was heavenly and they do not skimp on the cream cheese. An absolute dream spot for bagels. I will definitely stop here again next time I go to Grand Rapids
Ashley Johnson
The bagels were amazing, the vegan cream cheese is worth the trip alone.
Would not recommend the coffee as it is pretty average.
This place was a complete disappointment. The bagels themselves are mediocre at best and absolutely not worth the long waits and prices. But what really turned me off was what I saw behind the scenes. I did a 6-hour “working interview,” got paid below minimum wage, and they even shorted me $20. It felt like they were trying to squeeze free labor out of people rather than treat them fairly.
The communication between the kitchen manager and executive director was a mess—nobody seemed on the same page, and it showed. The kitchen hygiene was extremely concerning, as I watched cooking equipment placed on the floor, perfectly good product being thrown out, and improper glove etiquette—wasteful, careless, and unprofessional. Surprised this place hasn’t been shut down…
Between the disorganized leadership, illegal pay practices, questionable cleanliness, and waste in the kitchen, I walked away knowing I wouldn’t work here even if they had gotten back with me. And honestly, after seeing how things were ran, I wouldn’t recommend eating here either.
Atmosphere: 1
Food: 1
Service: 1
I have showed up here five times at either 10 or 11 am on a weekday and not one of those times they have had gluten-free bagels in stock. I told the cashier that and asked if they ever have them and she said they sell out a lot… but I expressed my disappointment and she just laughed. I walked out feeling very weird and won’t try again, unfortunately
Ordered the chicken pesto sandwich today & wow, what a great decision. I was sold when I heard it had fresh mozzarella, but was not expecting that much flavor in the whole sandwich. So delicious, 10/10. I wish I could remember which bagel I used for it because it definitely added to the experience, but wanted to do this review regardless. Great work Terra Bagels 💯
Atmosphere: 5
Food: 5
Service: 5
The food is always excellent! Personally, this is the best breakfast sandwich in Grand Rapids!
Atmosphere: 5
Food: 5
Service: 5
Delicious! Love the creative choices of bagels and cream cheese. Great staff too. They even have gluten free options and dairy free options.
Atmosphere: 5
Food: 5
Service: 5
I’m addicted to Terra Bagels. Unquestionably the best bagels I’ve found since moving out of Manhattan. My toasted favs - pumpernickel with jalapeño CC, jalapeño cheddar with veggie CC. Big bagels, huge schmears, excellent customer service, and nice seating area in both GR locations. Easy online ordering for fast pickup too, quick enough to not need to pay the meter. Very reasonable price for a filling breakfast or lunch option. Good coffee. The rewards are fun- love getting texts that I have a free bagel on the next visit… really perfect, a must visit in GR!
Atmosphere: 5
Food: 5
Service: 5
These bagels are fire! 🔥 The Turkey sandwich is my favorite and I get it several times when I visit.
Atmosphere: 5
Food: 5
Service: 5
Chewy bagel and slimy salmon.
Atmosphere: 3
Food: 2
Service: 4
Good bagels but I’m sitting here rn and someone just skipped over DNA. by Kendrick Lamar. Disappointed
I’ve given Terra Bagels more than enough opportunities to show basic respect and provide quality customer service, and unfortunately, they have consistently failed to do so. The staff here chooses who they want to treat kindly — and who they don’t — and it’s clear that their behavior is not just inconsistent but deeply concerning.
On multiple visits, I’ve witnessed and personally experienced attitudes that were dismissive, condescending, and, quite frankly, discriminatory. There’s a noticeable difference in how customers are treated based on who they are — whether by race, age, or perceived “vibe.” That’s unacceptable anywhere, especially in a city like Grand Rapids that prides itself on community.
It’s incredibly disappointing, because the location and the concept have potential, but a business is only as good as the way it treats people. Until there is a serious change in staff culture and accountability, I cannot recommend Terra Bagels to anyone who values dignity, inclusion, or respectful service.
Do better
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I won’t go anywhere else for a bagel! Employees are always super friendly and accommodating! All flavors of bagels are awesome. Love love all the generous cream cheese! Love love their “Ramp” cream cheese the best though. You could literally put this on anything or just use your finger to eat it plain!🤣🤣 Unfortunately it was a limited edition. Hopefully they bring it back because it’s SO good. Pretty much anything else you get here is yummy! You won’t be disappointed.
Atmosphere: 5
Food: 5
Service: 5
The best bagel I’ve ever had in my life
Atmosphere: 5
Food: 5
Service: 5
One of my favorite breakfast spots! The bagels are always delicious, and I appreciate the amount of filling. I miss the pimento cheese schmear and the mushroom and goat cheese schmear. They were always my favorite, but the smoked salmon schmear is a close third. They often sell out of bagels, especially the popular flavors, so it's best to get there on the earlier side.
The bagels were S teir. The cream cheese was top notch. I tried the vegan and normal cream cheese. Both were exquisite. It was heavenly and they do not skimp on the cream cheese. An absolute dream spot for bagels. I will definitely stop here again next time I go to Grand Rapids
The bagels were amazing, the vegan cream cheese is worth the trip alone.
Would not recommend the coffee as it is pretty average.
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