Wendy's
1975 E Beltline Ave NE, Grand Rapids
(616) 361-7251
Recent Reviews
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Non existent customer service. This is the second Wendy's I have been to where walk ins are neglected.
Service: 1
This has to be one of the worse staffed Wendy's in the USA. Employees don't wear uniforms let alone name tags. Most of them are preoccupied on their cell phones and don't care at all for the customers that ultimately paytheir salaries. The atmosphere at the restaurant is like you are bothering them.
Will never return to this location. Will advise you to avoid it, as well.
Atmosphere: 1
Food: 3
Service: 1
everyone that works here is literally incompetent
Atmosphere: 1
Food: 1
We waited to order for a few minutes and the workers were standing there talking
This is the second time I’ve gone and they haven’t been able to serve breakfast due to issues. It was 9 am when I went. Another time they failed to put my coffee lid on all the way and I spilled coffee all over my white pants. Staff is usually cold and unfriendly.
Atmosphere: 1
Food: 3
Service: 1
Try the Baconator Fries!
- Big Bacon Classic (combo) - $11: I get around to Wendy’s more because they are my favorite burger chain. The burger patty has been getting drier at all the locations including this one, but not excessively. The taste of the burger was still great otherwise. The bun was soft, the cheese melty good, and toppings were fresh and delicious.
I asked for no pickles, but pickles were on the burger. They were not sloppy and wet, so picking them off was not too much of a hassle.
- Fries (comes with the combo): Warm to the end. A little burnt and fried with slightly older oil, but not bad. The fries were fairly generously packed for a medium.
- Frosty (comes with the combo): I asked for this instead of a drink in the combo. It was standard for a Frosty, which is great! Thick, just the right amount of chocolate, and went down smooth.
I tried the fries dipped in the frosty since this is a common practice by some. I don’t get it. Sorry. I preferred the fries and Frosty separated.
- Baconator Fries - $4: They are amazing! I have not tried these before. The portions of cheese and bacon are generous. The serving size for the price was very fair.
- Service: To the point. They did get my order wrong in one minor way, but everything else was good and super fast.
- Atmosphere: Standard for modern Wendy’s. Everything was kept up well and nothing damaged. There was a couple of tables that needed cleaning bad, but we had enough to choose from to sit where we wanted.
- Conclusion: I still prefer Wendy’s as my choice of fast food.
Visited at 5pm on a Thursday.
Atmosphere: 4
Food: 4
Service: 4
Who is running this Wendy’s and why are they still. I have read numerous reviews all stating that employees are reuse and ignore them they did the same to me today and when I went in September after having an emergency C-section all I wanted was the Wednesday meal and they screwed that up and wouldn’t fix the order. WORST WENDYS EVER!!! They do not care
Atmosphere: 1
Food: 1
Service: 1
Every time I come here they forget something. And are extremely rude and ignore me while I am waiting for my food. And when they do give me my food they still don’t say a word. Terrible customer service
Atmosphere: 1
Food: 1
Service: 1
It's a Wendy's if that's what you're looking for
Atmosphere: 5
Food: 5
Service: 5
Don’t go here. They will take your money, ask you to move up and wait, and then forget about you and act like you never ordered. Funny as I look on Google maps it says “busier than usual”. There is one car here!! Lmao what a clown show
Restaurantji Recommends
Ordered 1 doublestack on the app for pick up thru drive thru.
2 cars in front of me when I arrived. Waited in the Drive-Thru for 10 minutes to get one Burger
Atmosphere: 2
Food: 3
Service: 1
Late shift was extremely rude, interrupted us repeatedly. Fries were completely cold, nuggets were barely warm, and they said they were out of ketchup packets.
Atmosphere: 1
Food: 1
Service: 1
The food was typical of Wendy's and was fairly tasty overall. It was slow to get service but once someone came to the register the food was prepared quickly and as expected.
Atmosphere: 4
Food: 5
Service: 3
Lady taking orders was short like I was an inconvenience to her. They didnt have cheese at 9am.
Atmosphere: 1
Food: 1
Service: 1
Food OK. Workers are sullen and slow. Had to wait to be acknowledged and almost left without ordering. These employees need better training.
Atmosphere: 2
Food: 4
Service: 1
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