Wendy's

3301 Plainfield Ave NE, Grand Rapids
(616) 361-1411

Recent Reviews

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Paul

I had the BEST meal at this location. Someone farted and i'll leave my personal opinion out of this review, which was a customer. Thank You ALL who care about feeding us, the best way, when we are starving.

Atmosphere: 5

Food: 5

Service: 5

Joseph Lesausky

My family comes to this location for dinner often. The biggie bags are a favorite and so cheap. Today I took my son for a quick lunch before the snow came and was pleasantly surprised. I didn't catch her name but the lady working the counter (my guess is she's the manager) saw an older couple struggling to order on the computer and took their order personally. She proceeded to do the same for the next couple and a third trying to figure out the freestyle machine. I just wanted to say that was awesome to see and great job!

Atmosphere: 5

Food: 5

Service: 5

Quinitta Windes

The worst wait ever. The manager had to make my food due to staff lacking ambition 😒 Get it together, please.

Atmosphere: 1

Food: 3

Service: 1

Tonya Stadt

I'm so disappointed 😞 in Wendy's food I always loved there food but it really has gone down hill 💔 we have gotten food from there two times no and the one time we was charged for bacon that we never asked for and cold fries 🍟 gross!! Then the second time my husband ordered the ghost chicken sandwich it was cold and raw the middle 😵 not good and the person waited on us didn't seem like he cared like hello good customer service please 🙏❤️‍🩹. I know I would rather cook my own but right noi don't have a chance no kitchen 😞💔 so I was hoping to get a nice meal to snack on for lunch. Guess I was wrong!!

Atmosphere: 3

Food: 2

Service: 2

Recommended dishes: Chili

Felicia Carter

Food is trash, never fresh, served like warm even when asked for fresh and hot.

Atmosphere: 1

Food: 1

Service: 1

Ana Santiago

I was waiting to order but nobody was attending in the front

Service: 1

Jose Lopez

I was waiting to order but nobody was attending in the front

Atmosphere: 1

Service: 1

Zachary Clark

I usually really enjoy getting food from Wendy's but this location almost always forgets something with my order. The last two times it has been my fries and before that it was my nuggets. At this point would rather go to McDonald's because they rarely if ever forget part of my order

Atmosphere: 3

Food: 1

Service: 1

Delores Harvey

I wish I could 0 worse customer service Never get the customer orders right play with people food think sue Wendy no rep of order

Atmosphere: 1

Food: 1

Service: 1

Inosuke

Food here is never great. Also, last time I came through the drive thru I wanted some ketchup and the worker had headphones in so she did not hear me and walked away without saying a word to me. I then tried to yell to get her attention which didn’t work. I waited a few mins for her to notice I’m still here to get some ketchup. She says “you should’ve yelled” I did and you didn’t hear me because you’re wearing headphones. Ridiculous lmao.

Atmosphere: 3

Food: 2

Service: 1

Josh E.

Food was okay, bathrooms were disgusting.

Atmosphere: 2

Food: 3

Service: 4

Recommended dishes: Classic Chocolate Frosty

Tracy

Parking: 5 dollar viggie bag

Kid-friendliness: Yes

Wheelchair accessibility: Yes

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Jr Cheeseburger

Michelle Ross

It doesn't matter which location, the burgers and nuggets are never hot. Luke warm at best...every single time. Do I need to ask for it hot? Do you charge extra for heat, or what???

Atmosphere: 4

Food: 2

Service: 3

Elizabeth Shields

go ahead and take the cold brew off the menu. You never got any Anyway.

Rob Schoonmaker

Always an interesting experience

Atmosphere: 3

Food: 3

Service: 3

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