I went there today. Ordered my food then waited over 30 minutes for it. The food never came.
Atmosphere: 1
Food: 1
Service: 1
ALEJANDRA PEREZ
Dirty & not well kept. The ice tasted moldy, so did the pop, like it had a film in it (& we tried at least 4 diff flavors from thr self-serve). The bathroom sinks weren’t working, for both women’s & men’s bathroom . All the tables needed to be wiped, we wiped our own, but it was so sticky with gunk - on multiple tables. There were gnats flying around, especially near the ketchup area- which had no cups or spoons. And the lady in the back was serving fries with no gloves, bare hands all over the food. There was no management, it’s wasn’t the workers’ fault- the workers were nice, but no leadership or guidance. We ended up throwing away our food, drinks, everything.. & left. This place probably needs to be inspected & shut down.
Atmosphere: 1
Food: 1
Service: 2
Azræl XIII
Excellent food, great atmosphere as the dinning area's almost always practically a ghost town which is kinda eerie since this is Grand Rapids (thanks Covid), but I really enjoy eating here when I'm able to stop in. The staff here are really friendly too. Ocasionally your order might get messed up, but bring it back and they'll move heaven & earth to make it right. Definitely my go-to when I want quick yet great food. Also, try one their Frosty's!!
Atmosphere: 5
Food: 5
Service: 5
Malia Cody
Worst Wendy’s experience ever. The dude teenager that took our order tried to cut us off from ordering after each item, they rushed us through ordering and didn’t have a chance to customize anything (adding/removing toppings) The charge seemed high and when asked for a receipt they said they had no receipt paper so I couldn’t verify anything. Then they got mad when we went to check that we got everything. They didn’t give us any utensils, straws or napkins either. When I went inside to get them, I was glared at from the parking lot to inside. They didn’t even give us all our items. This place went downhill!
Atmosphere: 1
Food: 3
Service: 1
Tonio Grean
IF YOU DONT HAVE THE INVENTORY KNOWING YOUR JOB AND CUSTOMER SERVICE HELP A PAYONG CUSTOMER OUT BY SAYING SOMETHING AND THE SCRAPS OF BACON ON A JR BACON KEY WORD BACON SAD SAD SAD
Brittany
Let me first say Brianna who I spoke with last week was pleasant and actually tried resolving my issue. The manager who she spoke with over the phone however, dropped the ball. I was given an email and asked to send in proof of charge for an order they said they never received. Believable, considering I did get an error message when placing said online order. However, there was still a charge to my card and it went from pending status to posted/completed. The manager who Brianna phoned has yet to even respond to either of my emails despite me doing as they’d asked. Based on other reviews this location does not give a damn about resolving any issues. So here’s your review. Thieves.
Service: 1
Harry Haight
Food was okay, princes are great.
Atmosphere: 3
Food: 3
Service: 3
Joel Castillo
Myshon was my server and he was great! funny and knowledgeable of the menu and made me great recommendations. The store was also very clean, will be returning shortly.
Atmosphere: 5
Food: 5
Service: 5
Kaylee Boyce
My'Shon was very polite and had great customer service !
6/24/25, 5:11pm - THIS CREW WAS HUSTLING👏👏👏 idk if they were down any staff or if it just happened to be a very busy time for them, but I could tell they were slammed. It was a little longer wait than usual to place my order, but once I pulled up to that 2nd window to wait for my food…I could hear them COOKIN. There were maybe 2 managers(?) working to keep everyone on track, and the man who took my order/handed me my food was the nicest (despite it being 93° out & knowing how fast they were all moving). From the short time I was at that window, I was beyond impressed with the teamwork & hustle I could hear. It’s not always easy working in this type of environment, so this shift deserves to be recognized 🌟
Atmosphere: 5
Food: 5
Service: 5
Caleb Wolbrink
Slowest wendys around. Sat in the drive through for 15 minutes, got up to the speaker and waited another 7 minutes before hearing from anybody.
Atmosphere: 1
Food: 1
Service: 1
Jessica Lorenzo
Went and spent money on this ice cream and only filled it up half way.
Atmosphere: 1
Food: 1
Service: 1
Jeff Hedges
Decent fast food for burgers and fries. Staff usually isn't polite, courteous or kind.
Way too slow of a service unfortunately.
Service: 1
I went there today. Ordered my food then waited over 30 minutes for it. The food never came.
Atmosphere: 1
Food: 1
Service: 1
Dirty & not well kept. The ice tasted moldy, so did the pop, like it had a film in it (& we tried at least 4 diff flavors from thr self-serve). The bathroom sinks weren’t working, for both women’s & men’s bathroom . All the tables needed to be wiped, we wiped our own, but it was so sticky with gunk - on multiple tables. There were gnats flying around, especially near the ketchup area- which had no cups or spoons. And the lady in the back was serving fries with no gloves, bare hands all over the food. There was no management, it’s wasn’t the workers’ fault- the workers were nice, but no leadership or guidance. We ended up throwing away our food, drinks, everything.. & left. This place probably needs to be inspected & shut down.
Atmosphere: 1
Food: 1
Service: 2
Excellent food, great atmosphere as the dinning area's almost always practically a ghost town which is kinda eerie since this is Grand Rapids (thanks Covid), but I really enjoy eating here when I'm able to stop in. The staff here are really friendly too. Ocasionally your order might get messed up, but bring it back and they'll move heaven & earth to make it right. Definitely my go-to when I want quick yet great food. Also, try one their Frosty's!!
Atmosphere: 5
Food: 5
Service: 5
Worst Wendy’s experience ever. The dude teenager that took our order tried to cut us off from ordering after each item, they rushed us through ordering and didn’t have a chance to customize anything (adding/removing toppings)
The charge seemed high and when asked for a receipt they said they had no receipt paper so I couldn’t verify anything. Then they got mad when we went to check that we got everything. They didn’t give us any utensils, straws or napkins either. When I went inside to get them, I was glared at from the parking lot to inside. They didn’t even give us all our items. This place went downhill!
Atmosphere: 1
Food: 3
Service: 1
IF YOU DONT HAVE THE INVENTORY KNOWING YOUR JOB AND CUSTOMER SERVICE HELP A PAYONG CUSTOMER OUT BY SAYING SOMETHING AND THE SCRAPS OF BACON ON A JR BACON KEY WORD BACON SAD SAD SAD
Let me first say Brianna who I spoke with last week was pleasant and actually tried resolving my issue. The manager who she spoke with over the phone however, dropped the ball. I was given an email and asked to send in proof of charge for an order they said they never received. Believable, considering I did get an error message when placing said online order. However, there was still a charge to my card and it went from pending status to posted/completed. The manager who Brianna phoned has yet to even respond to either of my emails despite me doing as they’d asked. Based on other reviews this location does not give a damn about resolving any issues. So here’s your review. Thieves.
Service: 1
Food was okay, princes are great.
Atmosphere: 3
Food: 3
Service: 3
Myshon was my server and he was great! funny and knowledgeable of the menu and made me great recommendations. The store was also very clean, will be returning shortly.
Atmosphere: 5
Food: 5
Service: 5
My'Shon was very polite and had great customer service !
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
6/24/25, 5:11pm - THIS CREW WAS HUSTLING👏👏👏 idk if they were down any staff or if it just happened to be a very busy time for them, but I could tell they were slammed. It was a little longer wait than usual to place my order, but once I pulled up to that 2nd window to wait for my food…I could hear them COOKIN. There were maybe 2 managers(?) working to keep everyone on track, and the man who took my order/handed me my food was the nicest (despite it being 93° out & knowing how fast they were all moving). From the short time I was at that window, I was beyond impressed with the teamwork & hustle I could hear. It’s not always easy working in this type of environment, so this shift deserves to be recognized 🌟
Atmosphere: 5
Food: 5
Service: 5
Slowest wendys around. Sat in the drive through for 15 minutes, got up to the speaker and waited another 7 minutes before hearing from anybody.
Atmosphere: 1
Food: 1
Service: 1
Went and spent money on this ice cream and only filled it up half way.
Atmosphere: 1
Food: 1
Service: 1
Decent fast food for burgers and fries. Staff usually isn't polite, courteous or kind.
Atmosphere: 2
Food: 3
Service: 2
Lights on but closed at 12 instead of 1
Atmosphere: 1
Food: 1
Service: 1
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