Wendy's

3921 28th St SE, Grand Rapids
(616) 942-7131

Recent Reviews

Renee Terry

I went in this place today for an interview. First of all, the manager told me to sit down and have a wait. It was 5 to 6 minutes before someone showed up while I was sitting there. I was looking around the tables had not been wiped off. They were disgusting. The floor had fries and food all over them and when I told explain this to my interviewer she said I know I heard you the third time. How can you have someone come in for an interview and your and you don't even clean the tables. I will never eat here again. This place is disgusting

Travis M

Worst experience at a restaurant so far. My order was supposed to be a large Hi-C, fruit punch, a 10-piece nugget, and a large chocolate Frosty. I obviously got an orange Hi-C, the chocolate frosty cup was in the bag with the nuggets and completely cracked down the side drenching the nuggets and the bag. No straw or spoon even. Bag didn't even have napkins. The doordash girl was in tears about how rude they were to her and would not correct the order.

Food: 1

Service: 1

Martin Huver

It took 35 minutes to process 4 car through the drive thru and the food was horrible. My Dave's double had the wrong toppings and condiments, which was bot as annoying as the 2 old burnt patties they adorned. So much for fresh never

Atmosphere: 1

Food: 1

Service: 1

Anthony Simmons

Poor customer service and only caring about door dash and drive through . Especially when waiting a half hour for food .

Atmosphere: 1

Service: 1

Janaya Mosley

they don’t listen and closed the window in our face even though we were just asking a question they obviously hate their

Service: 1

Lisa Reed

The manager at this location is very unprofessional and obviously doesn't care about customers or her staff. Yelling at her people to hurry up loud enough for me to hear through the window, saying oh my God through the speaker when I ordered two small blueberry pomegranate lemonades. Rushed me to order by saying anything else after every word. I had to ask for my change and my receipt. The receipt she gave me was for one penny and not mine. I will never return to this location. Training and integrity are definitely lacking.

Food: 2

Service: 1

Arachnolotols :D

Their pretty quick with their service ??

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Baconator

Shannon Campbell

Worst customer service I’ve ever experienced. Everyone here has a bad attitude. Cashier didn’t even greet us or let us know our food was ready, just stood there and stared at us. I’d give 0 stars if I could.

Service: 1

Fly Daddy

There was hair all throughout my burger in the cheese, under the patty. As if it's FILTHY in there. Either that or they pick food up off the ground and still use it. Manager acted like it wasn't a big deal, unapologetic completely. I had to pick through the burger myself and show her just to get reimbursed.

Atmosphere: 1

Food: 1

Service: 1

D.K B.

Went specifically to get baconator for son in law. Double. Got a single with no bacon. Pretty expensive mistake. But I was too far away to drive back. No toy and kids meal. Disappointed kid. Order person was swearing in front of child in car ?. Never again.

Atmosphere: 1

Food: 1

Service: 1

Jacob Miller

Store signage says they're open till midnight or later, but the tell you they cloae

Atmosphere: 1

Food: 1

Service: 1

Kyle The Executive CEO

Cold burger JUST

Atmosphere: 1

Food: 1

Service: 1

Makayla A

Sat at the speaker for five minutes after another patron was helped. Waited before we said anything, no response. Waited another minute before saying something again and still nothing. They finally answered but we felt rushed as they took our order. Finally got our food and i only wanted to ask for extra sauce and as i was asking the lady continued to close the window even as she struggled too. Thankfully our order was right but the service was not it

Atmosphere: 2

Food: 5

Service: 1

Recommended dishes: Chicken Nuggets

Christopher Haffey

The team at this Wendy went above and beyond to accommodate our crews orders being placed into separate bags. I had the baconator, and of course, it was as good as it gets for fast

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Spicy Chicken Sandwich, Baconator, Chili, Spicy Chicken Nuggets, Dave's

Rilyn Hassen Milton

You guys are always messing up orders, then never pick up the phone when someone calls YOU GUYS ARE

Atmosphere: 1

Food: 1

Service: 1

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