I’m always fond of Wendy but this time they got my order wrong when they repeated the order to me. Which I thought was funny
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: French Fries, Dave's, Spicy Chicken Sandwich
jin nam
i came in to order and i didn't think i waited that long, but noam took my order and also gave me 2 free cookies because he said he thought i had to wait too long. super nice guy
Atmosphere: 5
Food: 5
Service: 5
Jay Millz
Not get the honey mustard and my fries were cold as heck
Kristy Turner
Lately every time I come here, the customer service is just WORSE than even the terrible fast food industry standard. And it’s not just one employee. It seems like it’s a couple of people that just really smug, really rude, and really unhelpful. It has gotten to the point where I would prefer to drive and waste more gas and time to go to a different location than EVER have to ever suffer those people again! Straight up ????
Atmosphere: 1
Food: 4
Service: 1
pat Walters
Love there food especially the chili
Atmosphere: 2
Food: 4
Service: 3
JD Schans
I like Wendy's. Better than Disneyland.
Atmosphere: 5
Food: 5
Service: 5
Tom Bartell
Never got my food n was told sorry ur out of luck Plainfield Wendy's riped me off 15 bucks Said to bad u left no chicken wraps .
Atmosphere: 2
Food: 1
Service: 2
Matt Huizinga
Order was correct, fast servicd. Fountain machine, the button sticks causing cups to potentiall overfill.
Wheelchair accessibility: There are ramps from the parkinh lo th
Atmosphere: 4
Food: 4
Service: 4
Brian Bosak
I ordered 2 chicken sandwiches with mobile app for drive-thru pickup. When I arrived at store, only 2 people sitting in dining area and 2 cars in drive-thru.
Waited 16 minutes to finally get to window. Woman at window played with computer for 3 minutes before asking if I had the large root beer. I said no, I have the mobile order for 2 chicken sandwiches. She indicated they were just put down, and it would be another 5 minutes.
I asked to speak with the manager.
Manager finally came to window, unshaven and with unkempt hair . I complained about wait time and stated that waiting until I came to window to cook chicken was inefficient and incompetent.
Manager said they were short staffed and said sarcastically, "Don't you want your food to be nice and hot?" I said of course I do, but being short staffed was no excuse for just starting to cook my food, especially when the dining area was now closed. He then asked if I wanted a refund and I said yes, now that I've been there for over 20 minutes. As he processed my refund, he stated that he didn't appreciate my attitude. I said I didn't appreciate his and asked for his name.
He refused, saying he didn't have to give me his name. I said that's fine Joseph, maybe before you decide you're afraid to share your name with customers, you should make sure you don't have your nametag on your hat.
Joseph handed me my money and then told me I was banned from the restaurant. I'm not sure if I should be upset or proud of being banned from a Wendy's. :-)
Atmosphere: 1
Food: 1
Service: 1
Josie
Don’t have spoons don’t even have chocolate. Forgot half my order and had to go back for the rest. They never have anything at this location
It is not only this location but every Wendys that I went to has the same thing happened. How could you hand out the drink without a straw? Every single time!!! I always have to ask for it which I found annoying. Please have more common sense ??♀️ how am I supposed to drink without a straw? Open the lid and slurp it? Anyway, food is fine, the drink is good, but the employees need to have more common sense and train properly ??
Food: 5
Service: 4
Charles Schreckenghost
Dirty and underwhelmed by the lack of taste and dryness of the so-called burger meat. The double bacon burger deluxe was outright terrible. Literally, the burger patties were sunk in the bottom bun and looked like the burger was missing the meat. 15.04 for 2) 1.78 ounce patties with large fries and drinks are too much.
Atmosphere: 3
Food: 1
Service: 4
Katie Devries
The food was good except for one sandwich had a stale bun and tasted off. Otherwise, the staff was welcoming, and nice. No issues. Love the $1 frosties and the meal deals
I’m always fond of Wendy but this time they got my order wrong when they repeated the order to me. Which I thought was funny
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: French Fries, Dave's, Spicy Chicken Sandwich
i came in to order and i didn't think i waited that long, but noam took my order and also gave me 2 free cookies because he said he thought i had to wait too long. super nice guy
Atmosphere: 5
Food: 5
Service: 5
Not get the honey mustard and my fries were cold as heck
Lately every time I come here, the customer service is just WORSE than even the terrible fast food industry standard. And it’s not just one employee. It seems like it’s a couple of people that just really smug, really rude, and really unhelpful. It has gotten to the point where I would prefer to drive and waste more gas and time to go to a different location than EVER have to ever suffer those people again! Straight up ????
Atmosphere: 1
Food: 4
Service: 1
Love there food especially the chili
Atmosphere: 2
Food: 4
Service: 3
I like Wendy's. Better than Disneyland.
Atmosphere: 5
Food: 5
Service: 5
Never got my food n was told sorry ur out of luck Plainfield Wendy's riped me off 15 bucks Said to bad u left no chicken wraps .
Atmosphere: 2
Food: 1
Service: 2
Order was correct, fast servicd. Fountain machine, the button sticks causing cups to potentiall overfill.
Wheelchair accessibility: There are ramps from the parkinh lo th
Atmosphere: 4
Food: 4
Service: 4
I ordered 2 chicken sandwiches with mobile app for drive-thru pickup. When I arrived at store, only 2 people sitting in dining area and 2 cars in drive-thru.
Waited 16 minutes to finally get to window. Woman at window played with computer for 3 minutes before asking if I had the large root beer. I said no, I have the mobile order for 2 chicken sandwiches. She indicated they were just put down, and it would be another 5 minutes.
I asked to speak with the manager.
Manager finally came to window, unshaven and with unkempt hair . I complained about wait time and stated that waiting until I came to window to cook chicken was inefficient and incompetent.
Manager said they were short staffed and said sarcastically, "Don't you want your food to be nice and hot?" I said of course I do, but being short staffed was no excuse for just starting to cook my food, especially when the dining area was now closed. He then asked if I wanted a refund and I said yes, now that I've been there for over 20 minutes. As he processed my refund, he stated that he didn't appreciate my attitude. I said I didn't appreciate his and asked for his name.
He refused, saying he didn't have to give me his name. I said that's fine Joseph, maybe before you decide you're afraid to share your name with customers, you should make sure you don't have your nametag on your hat.
Joseph handed me my money and then told me I was banned from the restaurant. I'm not sure if I should be upset or proud of being banned from a Wendy's. :-)
Atmosphere: 1
Food: 1
Service: 1
Don’t have spoons don’t even have chocolate. Forgot half my order and had to go back for the rest. They never have anything at this location
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Good service fresh food
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: The Pub Burger Double
It is not only this location but every Wendys that I went to has the same thing happened. How could you hand out the drink without a straw? Every single time!!! I always have to ask for it which I found annoying. Please have more common sense ??♀️ how am I supposed to drink without a straw? Open the lid and slurp it?
Anyway, food is fine, the drink is good, but the employees need to have more common sense and train properly ??
Food: 5
Service: 4
Dirty and underwhelmed by the lack of taste and dryness of the so-called burger meat. The double bacon burger deluxe was outright terrible. Literally, the burger patties were sunk in the bottom bun and looked like the burger was missing the meat. 15.04 for 2) 1.78 ounce patties with large fries and drinks are too much.
Atmosphere: 3
Food: 1
Service: 4
The food was good except for one sandwich had a stale bun and tasted off. Otherwise, the staff was welcoming, and nice. No issues. Love the $1 frosties and the meal deals
Atmosphere: 5
Food: 4
Service: 5
Not bad
Atmosphere: 3
Food: 3
Service: 3
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