Wendy's
480 68th St SW, Grand Rapids
(616) 281-3033
Recent Reviews
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Had the worst experience here tonight. My husband and kids and I went through the drive thru and were very clear about what we wanted. I ordered a large meal with a large drink, my husband as well. Employees were yelling and singing the McDonald's theme in the background. The girl taking our order clearly wasn't paying attention. When I got up to the window I paid with a gift card and remaining $11. She did not give me a receipt. She asked me what size drink I had and I told her a large. She had a large and a medium lemonade so I assumed
She messed up and would give me
The large. The other guy working with her was very rude and dropped my entire bag of food on the ground. He got me another one and they gave us the 2 sprites and handed me a medium lemonade.. I told them I ordered a large and he said no you get a medium. I was not happy as I had clearly ordered a large. The girl handed me the replacement kids meal and didn't say a word. My husband told her to have a good day and I let her know we would be calling cooperate. She rolled her eyes.
normally we do drive thu not in fining but have done in side dinning
Atmosphere: 4
Food: 4
Service: 3
Messed up our order more than once,old nuggets, old chicken for sandwiches, cold fries. Service was slow and lagging , employees too busy talking to one another. For the prices you pay , the food should be FRESH.
Atmosphere: 2
Food: 1
Service: 1
Just went through the drive-thru and the Vietnam guy at the window has a real attitude. Won’t ever be going back to this Wendy’s. He should be fired.
Guy taking the order was really weird and moaning
Food was hot, employees were very kind.
Atmosphere: 5
Food: 5
Service: 5
Have never been a Wendy's fan but recently we have eaten here a lot. I am always treated very kindly and that is a plus
Atmosphere: 4
Food: 4
Service: 4
Good service.
Atmosphere: 5
Food: 5
Service: 5
Love the staff! The place is always clean! Lynn always has a great attitude and smile 😊 THANKS FOR YOUR HARD WORK!!
Atmosphere: 5
Service: 5
Great selection, wonderful service, huge portions. Great chicken choices.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Flys everywhere, dry and gross food
Atmosphere: 1
Food: 1
Service: 2
Employees were friendly and food was hot.
Atmosphere: 5
Food: 5
Service: 5
Good, hot food 😋
Atmosphere: 4
Food: 4
Service: 4
Waited in drive thru 10 minutes to get order taken, sitting at the speaker. Got to the window, told they handed my food to someone else. Charged me full price for my order, gave wrong size frosty and pop, and threw silverware at me in my car pulling off. Horrible experience
Atmosphere: 1
Food: 1
Service: 1
They don't listen, sat at the window 5 min and they never came back, saddest part is this seems to be a recurring issue with these morning people. So no wait on food but can't fix your mistakes if you hand the food off and never look at someone and go dissappear.
Atmosphere: 1
Food: 3
Service: 1
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