wouldn’t serve me because they said they had a catered order and it would take an hour. stupid
Atmosphere: 1
Food: 1
Service: 1
Sughnen Yongo
Racial profiling, lies, and escalation at Noodles & Company (Grandville, MI).
On September 19, 2025 at about 3:00 p.m., I visited this location and was subjected to conduct that no customer should ever experience.
Here’s what happened:
I briefly stepped behind the counter to ask for clarification, and there was no posted sign stating that customers were not permitted in that area. Instead of handling the situation respectfully, employees immediately began yelling at me.
When I asked why I was being treated this way, staff fabricated lies, falsely claiming that I was “belligerent.”
They then called the police, escalating the situation further. Even worse, the employees told the officer to trespass me, and based on their false story, the officer added it into the record that I was banned from the property—while I was a paying customer who had done nothing wrong.
To cover themselves, the white employees paraded a Black co-worker as their “best friend”, essentially using her as a shield to say: “See, we aren’t racist, she’s causing issues.”
That employee (with the long lashes) then joined them instead of de-escalating.
This was not a misunderstanding. It was racial profiling: deny service, invent accusations, call the police, and weaponize law enforcement through lies and tokenism.
I have the entire incident on video, including the fabricated claims, the police involvement, and the trespass order that employees pushed the officer to impose. The footage shows that I remained calm and reasonable while employees lied and escalated.
Because of this, I will be pursuing legal action against Noodles & Company under:
Title II of the Civil Rights Act of 1964 (prohibiting discrimination in places of public accommodation),
The Michigan Elliott-Larsen Civil Rights Act (state protections against racial discrimination),
Defamation (for the knowingly false statements about my conduct), and
Unlawful trespass (arising from fabricated claims used to justify police action).
⚠️ Customers of color should be warned: even if you are polite, pay for your meal, and expect fair service, this location may still target you with lies, racial profiling, and police-backed trespass orders.
Atmosphere: 1
Food: 1
Service: 1
Carmela
Pasta was hard. One plate had little broccoli while the other one didn’t have any at all even though it was in the description of the pasta. Missing my drink as well. Update they reached out via email stated they were going to send me a coupon or something I respond with my mailing address and yet to receive anything it’s been a month.
Atmosphere: 1
Food: 1
Service: 1
Jim Amy
Uncooked noodles and some overcooked
Atmosphere: 1
Food: 1
Service: 2
Ron Rykse
1st in line. Waited 10+ minutes to get waited on . Waited another 15-25 minutes to get cold food and we all got food 5 minutes apart. While eating 6 people left because nobody would take their order. They had 5 people working, they just didn’t know what they were doing.
Atmosphere: 4
Food: 1
Service: 1
Ethan Goddard
Noodles is a family favorite and they make the online orders faster than we can drive there! 95% of the time the food is exactly what we ordered and you can't expect more than that imo.
The staff is always very friendly and the dining area is clean.
Atmosphere: 4
Food: 5
Service: 5
Candace Price
Had a long wait for food. Food was not what I ordered and counter person was argumentative with me regarding my order. Manager stepped in and fixed it. Food was excellent, but the wait and experience was bad enough I will not return to this location.
Atmosphere: 2
Food: 5
Service: 1
Warner A
10/10 loved it! Food was great!
Atmosphere: 5
Food: 5
Service: 5
Bella Boo
Got the bulgogi Mac and cheese. Sauce was watery and whatever minuscule amount I could have gotten was still as bland as air. The noodle texture was alright, but still just as bland. The gochujang sauce on top tasted good. The steak was a bit tough, flavor was alright.
I shouldn’t have wasted my money and calories here. Maybe the other stuff is good, since I think everything should be tried at least twice.
Holly is amazing! Holly served us at the register and was friendly and kind, but not over the top. She was great at her job and ran outside as we were leaving to give us my wife's bag, which my wife had forgotten.
Atmosphere: 4
Food: 4
Service: 5
jen
whoever was on grill tonight, making that parmesan crusted chicken, killed it. thanks.
Atmosphere: 5
Food: 5
Service: 5
dana h
Wow, a Noodles and Company that still uses real bowls! The staff was super nice, and helpful. Food came quickly. 5 stars all around!
Lola coca-cola
the service was amazing , lila took my order and she was so kind and that was the best experience at a noodles and company i’ve ever had i really wish i could have tipped . give her a raise immediately she was amazing!
Atmosphere: 5
Food: 5
Service: 5
Bill Platt
There was a woman that worked there who was so kind and was going out of her way to be courteous and kind. I really appreciated it.
Noodles baby
Atmosphere: 4
Food: 4
Service: 4
wouldn’t serve me because they said they had a catered order and it would take an hour. stupid
Atmosphere: 1
Food: 1
Service: 1
Racial profiling, lies, and escalation at Noodles & Company (Grandville, MI).
On September 19, 2025 at about 3:00 p.m., I visited this location and was subjected to conduct that no customer should ever experience.
Here’s what happened:
I briefly stepped behind the counter to ask for clarification, and there was no posted sign stating that customers were not permitted in that area. Instead of handling the situation respectfully, employees immediately began yelling at me.
When I asked why I was being treated this way, staff fabricated lies, falsely claiming that I was “belligerent.”
They then called the police, escalating the situation further. Even worse, the employees told the officer to trespass me, and based on their false story, the officer added it into the record that I was banned from the property—while I was a paying customer who had done nothing wrong.
To cover themselves, the white employees paraded a Black co-worker as their “best friend”, essentially using her as a shield to say: “See, we aren’t racist, she’s causing issues.”
That employee (with the long lashes) then joined them instead of de-escalating.
This was not a misunderstanding. It was racial profiling: deny service, invent accusations, call the police, and weaponize law enforcement through lies and tokenism.
I have the entire incident on video, including the fabricated claims, the police involvement, and the trespass order that employees pushed the officer to impose. The footage shows that I remained calm and reasonable while employees lied and escalated.
Because of this, I will be pursuing legal action against Noodles & Company under:
Title II of the Civil Rights Act of 1964 (prohibiting discrimination in places of public accommodation),
The Michigan Elliott-Larsen Civil Rights Act (state protections against racial discrimination),
Defamation (for the knowingly false statements about my conduct), and
Unlawful trespass (arising from fabricated claims used to justify police action).
⚠️ Customers of color should be warned: even if you are polite, pay for your meal, and expect fair service, this location may still target you with lies, racial profiling, and police-backed trespass orders.
Atmosphere: 1
Food: 1
Service: 1
Pasta was hard. One plate had little broccoli while the other one didn’t have any at all even though it was in the description of the pasta. Missing my drink as well.
Update they reached out via email stated they were going to send me a coupon or something I respond with my mailing address and yet to receive anything it’s been a month.
Atmosphere: 1
Food: 1
Service: 1
Uncooked noodles and some overcooked
Atmosphere: 1
Food: 1
Service: 2
1st in line. Waited 10+ minutes to get waited on . Waited another 15-25 minutes to get cold food and we all got food 5 minutes apart. While eating 6 people left because nobody would take their order. They had 5 people working, they just didn’t know what they were doing.
Atmosphere: 4
Food: 1
Service: 1
Noodles is a family favorite and they make the online orders faster than we can drive there! 95% of the time the food is exactly what we ordered and you can't expect more than that imo.
The staff is always very friendly and the dining area is clean.
Atmosphere: 4
Food: 5
Service: 5
Had a long wait for food. Food was not what I ordered and counter person was argumentative with me regarding my order. Manager stepped in and fixed it. Food was excellent, but the wait and experience was bad enough I will not return to this location.
Atmosphere: 2
Food: 5
Service: 1
10/10 loved it! Food was great!
Atmosphere: 5
Food: 5
Service: 5
Got the bulgogi Mac and cheese. Sauce was watery and whatever minuscule amount I could have gotten was still as bland as air. The noodle texture was alright, but still just as bland. The gochujang sauce on top tasted good. The steak was a bit tough, flavor was alright.
I shouldn’t have wasted my money and calories here. Maybe the other stuff is good, since I think everything should be tried at least twice.
Atmosphere: 1
Food: 2
Service: 3
Restaurantji Recommends
Holly is amazing! Holly served us at the register and was friendly and kind, but not over the top. She was great at her job and ran outside as we were leaving to give us my wife's bag, which my wife had forgotten.
Atmosphere: 4
Food: 4
Service: 5
whoever was on grill tonight, making that parmesan crusted chicken, killed it. thanks.
Atmosphere: 5
Food: 5
Service: 5
Wow, a Noodles and Company that still uses real bowls! The staff was super nice, and helpful. Food came quickly. 5 stars all around!
the service was amazing , lila took my order and she was so kind and that was the best experience at a noodles and company i’ve ever had i really wish i could have tipped . give her a raise immediately she was amazing!
Atmosphere: 5
Food: 5
Service: 5
There was a woman that worked there who was so kind and was going out of her way to be courteous and kind. I really appreciated it.
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