I ordered through the app and did curbside p/up on Sun. 3/10/24 at the Grandville location. That all went well, but what didn't go well is the fact that after eating the Supergreen Caesar and drinking the Bahama Mama smoothie I became violently ill about 3.5 hours later. I felt fine before eating their food. For about 24 hours, it was coming out of both ends of my body. After that stopped, my ribs, abdominal, upper/lower back muscles were very sore. I couldn't get comfortable for the life of me to be able to rest. I still felt pretty ill and had zero energy most of the week. I didn't start feeling on the mend until Fri 3/15/24. I wasn't able to work at all. This totally messed up my whole week.What is even more disappointing is the fact that I called on Mon 3/11 around 1:30 pm (in between running back/forth to the commode) asking to speak with the manager. I was put on hold for a while, then I was told by the employee I spoke with that he would have to take my name/# and the manager would get back with me on Tues. I explained the situation and asked if anyone else had called that day saying that they were ill. He didn't know. He apologized for this happening to me and said that he would let the manager know what has happened. At that point, I had to make another run to the bathroom. I tried to rest for a while. I then called back hoping to speak with the general manager. I did speak with an assistant manager, who apologized and took my name/# and explanation of the situation on a sticky note to be put on the manager's computer. She also offered up a refund. She called her manager and asked her how to take care of that. She was told that she wasn't authorized to actually submit the refund so she'd have the general manager take care of it on Tues. Well that never happened, and I never received a call to see how I was doing at all. Having a food-borne illness is serious. People have died from this. Apparently there was no concern for my well being. As of Fri 3/15, still no phone call or refund.I called and was able to speak with another assistant manager who tried her best to rectify this situation. She called the general manager, who then said that she would call me and take care of this matter on Sat 3/16. As of 1:45 pm today I had not received a call. I then had to call back yet again and spoke with the manager who claimed not to know my name nor the situation at hand. She had a major attitude with me and made excuses for being too busy to get this taken care of. Still no apology from her, nor any concern in her voice for what I'd been through this past week. I'm sorely disappointed with how this establishment is managed, with the exception of the two assistant managers who did their best to help me. They were empathetic and were concerned with my well being. I should not have had to do follow-up calls at all. I have been in food service management before. I know that things can get crazy busy. There is still no excuse for how this was handled, or should I say, not handled! I will never return to this particular location again.
Atmosphere: 1
Food: 1
Service: 1
Jared VanOtterloo
Their smoothies are so good!
Miguel Lomo
Love theses
Atmosphere: 5
Food: 1
Service: 5
Brenda VanDeWege
I stopped the other day and just getting the smoothie with protein added, chicken cheese quesadillas and the kale slaw (premium side) it was $17. Little ridiculously over
Atmosphere: 3
Food: 5
Service: 5
Scott Bryan
Even though they are listed right on the coupon they still will not honor them.
Atmosphere: 1
Food: 1
Service: 1
Reina Richardson
I love the smoothies here and the staff is nice but what manager doesn't honor coupons? I just got them in my mail and I love 2 mins from one but to use a coupon you're telling me I have to go to the one 20 mins away? I don't think that's right especially if the coupon doesn't say that I can't use it at this location.... Terrible management in my opinion
Atmosphere: 5
Food: 5
Service: 3
Mike Skeith
It’s what it
Atmosphere: 5
Food: 5
Service: 5
Nolan
Online order was not ready at selected pickup time. Have been sitting in the store for 15 minutes now waiting for order that was supposed to be ready when I arrived. Has happened every time I've ordered from this location.
Service: 1
Hanna M.
my quesadilla was cut into 3 pieces not 4, my smoothie was not blended at all had chunks of strawberry and ice, and my sauce wasn't put on the side instead put directly on.
Justin Schmidt
Staff was nice, atmosphere was good. However, I ordered a peanut butter cup smoothie and there was very very minimal peanut butter. All I could taste was ice and banana.
food is always five stars here. my only complaint would be that ordering ahead didn’t really seem to be worth it, as the food came out ten minutes later than expected and people who ordered in person received theirs before the online order. worth the wait for the food though.
Atmosphere: 4
Food: 5
Service: 4
ciara loew
I had the most amazing worker help me!! Her name is Shay bear and she is really passionate about her job and smoothies! couldn’t be happier with the service, she even taste tested my smoothie before giving to me and ended up loving it so much she drank the whole thing. She’s a silly and hungry girl! Thank you Shay Bear!
Natalie Count
Me and my husband last night went and got us eat a smoothie I got a peanut butter cup with fat burner and he got a Bahama Mama with whey protein tropical smoothie Cafe is my number one place to go when it comes to my smoothie needs I absolutely love the peanut butter cup I get it every single time I go.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Cup, Chi Banana Smoothie
I ordered through the app and did curbside p/up on Sun. 3/10/24 at the Grandville location. That all went well, but what didn't go well is the fact that after eating the Supergreen Caesar and drinking the Bahama Mama smoothie I became violently ill about 3.5 hours later. I felt fine before eating their food. For about 24 hours, it was coming out of both ends of my body. After that stopped, my ribs, abdominal, upper/lower back muscles were very sore. I couldn't get comfortable for the life of me to be able to rest. I still felt pretty ill and had zero energy most of the week. I didn't start feeling on the mend until Fri 3/15/24. I wasn't able to work at all. This totally messed up my whole week.What is even more disappointing is the fact that I called on Mon 3/11 around 1:30 pm (in between running back/forth to the commode) asking to speak with the manager. I was put on hold for a while, then I was told by the employee I spoke with that he would have to take my name/# and the manager would get back with me on Tues. I explained the situation and asked if anyone else had called that day saying that they were ill. He didn't know. He apologized for this happening to me and said that he would let the manager know what has happened. At that point, I had to make another run to the bathroom. I tried to rest for a while. I then called back hoping to speak with the general manager. I did speak with an assistant manager, who apologized and took my name/# and explanation of the situation on a sticky note to be put on the manager's computer. She also offered up a refund. She called her manager and asked her how to take care of that. She was told that she wasn't authorized to actually submit the refund so she'd have the general manager take care of it on Tues. Well that never happened, and I never received a call to see how I was doing at all. Having a food-borne illness is serious. People have died from this. Apparently there was no concern for my well being. As of Fri 3/15, still no phone call or refund.I called and was able to speak with another assistant manager who tried her best to rectify this situation. She called the general manager, who then said that she would call me and take care of this matter on Sat 3/16. As of 1:45 pm today I had not received a call. I then had to call back yet again and spoke with the manager who claimed not to know my name nor the situation at hand. She had a major attitude with me and made excuses for being too busy to get this taken care of. Still no apology from her, nor any concern in her voice for what I'd been through this past week. I'm sorely disappointed with how this establishment is managed, with the exception of the two assistant managers who did their best to help me. They were empathetic and were concerned with my well being. I should not have had to do follow-up calls at all. I have been in food service management before. I know that things can get crazy busy. There is still no excuse for how this was handled, or should I say, not handled! I will never return to this particular location again.
Atmosphere: 1
Food: 1
Service: 1
Their smoothies are so good!
Love theses
Atmosphere: 5
Food: 1
Service: 5
I stopped the other day and just getting the smoothie with protein added, chicken cheese quesadillas and the kale slaw (premium side) it was $17. Little ridiculously over
Atmosphere: 3
Food: 5
Service: 5
Even though they are listed right on the coupon they still will not honor them.
Atmosphere: 1
Food: 1
Service: 1
I love the smoothies here and the staff is nice but what manager doesn't honor coupons? I just got them in my mail and I love 2 mins from one but to use a coupon you're telling me I have to go to the one 20 mins away? I don't think that's right especially if the coupon doesn't say that I can't use it at this location.... Terrible management in my opinion
Atmosphere: 5
Food: 5
Service: 3
It’s what it
Atmosphere: 5
Food: 5
Service: 5
Online order was not ready at selected pickup time. Have been sitting in the store for 15 minutes now waiting for order that was supposed to be ready when I arrived. Has happened every time I've ordered from this location.
Service: 1
my quesadilla was cut into 3 pieces not 4, my smoothie was not blended at all had chunks of strawberry and ice, and my sauce wasn't put on the side instead put directly on.
Staff was nice, atmosphere was good. However, I ordered a peanut butter cup smoothie and there was very very minimal peanut butter. All I could taste was ice and banana.
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
Excellent smoothies and great
Atmosphere: 5
Food: 5
Service: 5
food is always five stars here. my only complaint would be that ordering ahead didn’t really seem to be worth it, as the food came out ten minutes later than expected and people who ordered in person received theirs before the online order. worth the wait for the food though.
Atmosphere: 4
Food: 5
Service: 4
I had the most amazing worker help me!! Her name is Shay bear and she is really passionate about her job and smoothies! couldn’t be happier with the service, she even taste tested my smoothie before giving to me and ended up loving it so much she drank the whole thing. She’s a silly and hungry girl! Thank you Shay Bear!
Me and my husband last night went and got us eat a smoothie I got a peanut butter cup with fat burner and he got a Bahama Mama with whey protein tropical smoothie Cafe is my number one place to go when it comes to my smoothie needs I absolutely love the peanut butter cup I get it every single time I go.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Cup, Chi Banana Smoothie
My granddaughter s ate her & No regular coffee ☕
Atmosphere: 5
Food: 5
Service: 5