Einstein Bros. Bagels

I’ve been a customer at this location for quite some time, usually greeted with professionalism—especially when the owner or manager is present. However, my recent experience was extremely disappointing and needs to be shared.

While attempting to order a bagel sandwich this morning, I was ignored by no fewer than four employees stationed at different areas of the counter. I stood unacknowledged for an uncomfortably long time until one staff member, wearing a face mask, finally addressed me. Unfortunately, her first words were mumbled and unclear. When I politely responded with “Pardon me?” she abruptly and rudely shouted, “WHAT DO YOU WANT?”

I tried to proceed with my order, only to be met with continued rudeness. Before heading to the cashier—who also ignored me initially—I asked the original staff member if I had somehow interrupted her, as her tone and behavior clearly suggested that I had. She offered no apology or professionalism in response.

It’s disheartening to encounter this level of disrespect, especially when it seems to only occur in the absence of management. There’s a noticeable difference in the way customers are treated depending on who’s supervising.

While I will likely continue to visit due to the convenience and the quality of the food, customers and ownership alike should be aware: the service here can drastically shift from courteous to outright rude depending on who is working and whether they’re being held accountable.

Great experience

Avocado bagel had the THINNEST layer of avo and the bagel was soggy. I’ve had this item at other locations so I know how out supposed to be prepared. I’ll never visit this location again, complete ripoff.

The employees are always very friendly and my food is always good!

barely any cream cheese on my bagels, + staff wasn’t that friendly

The gals over there are so friendly and, fast and hospitable
Thank you

Atmosphere: 5

Food: 5

Service: 5

The workers were nice and everything came out fast. They had a lot of options for the bagels which other locations are usually out of

Atmosphere: 5

Food: 5

Service: 4

For the most part, the service and food are good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Breakfast Sandwich, Twice-Baked Hashbrown, Everything Bagel

We visited this location last Sunday around noon. I’d never been to an Einstein Bros. before, so I wasn’t sure what to expect, but geez, I definitely didn’t expect what I got. The employees behind the counter were not very friendly or professional. They just seemed annoyed that we were ordering. The cashier had a lollipop sticking out of her mouth, and handed us a bag of food that wasn’t even ours. When we finally got our correct order, we had to sit at a dirty table because every single table in the place was filthy. Maybe we just caught them at a bad time, because this place seems to get decent reviews - but I definitely won’t be back after that experience.

Atmosphere: 1

Food: 3

Service: 2

I come for salt bagels because I am obsessed with them and also the staff. They’re all so nice and helpful, ESPECIALLY Zoe and Sam!! They make it even more exciting to come every Sunday :)<3

Atmosphere: 5

Food: 5

Service: 5

Poor service, very slow. Paid, got bagels to take, but my lunch order and drinks were "forgotten" to be relayed. Usually love the Nova Lox, but mushy tomatoes, super thickly sliced onion were unpleasant and overpowered the tiny amount of salmon. My son's pizza bagel was ok, but slightly overcooked. Chai latte had no chai flavor and weird aftertaste.

Einstein operates like Starbucks. If have never been there before, you may find yourself briefly lost. Where to go to order, to pick up, sizes, ect… other than that. The maple house breakfast sandwich was amazing when I was finally able to order it. (And you should already know if you would like one egg or two)

Atmosphere: 3

Food: 3

Service: 3

It's like my home away from home breakfast choice for on the go.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Lox and Bagel, Breakfast Sandwich

Goof breakfast sandwich

Atmosphere: 5

Food: 5

Service: 5

Placed a large order on short notice for our Agency and we were accommodated beautifully!!! The manager is a rock star!! Thank you again.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Half Dozen Bagel Box