Einstein Bros. Bagels

Just wasted $17 literally threw it right in the trash the place has cockroaches running around I told the lady and she said yeah I know there's nothing we can do about it

Food: 1

Unfortunately, my rating is low due to having items missing from my order & no resolve by corporate for one month. I made an order for a corporate event ordering the half dozen with spread, additional donuts, and additional spread. I noticed the missing spread after arriving to the event. There was not enough time to come back for it, so I called the store. I was told to call corporate. I looked in the website & only saw an email address. I have not received any word from corporate as of today.

Atmosphere: 1

Food: 5

Service: 1

I can’t really say anything about the atmosphere because I always just get delivery food or pick up - but the food is always amazing.
Especially the asiago bagel turkey sandwich with avocado 💚

Atmosphere: 4

Food: 5

Service: 4

When my wife wants bagels, this is where I go.

Atmosphere: 5

Food: 5

Service: 5

Very friendly staff. The coffee is excellent. Nice choice of bagels and baked goods to choose from. I’m here most days.

Atmosphere: 5

Food: 5

Service: 5

I went to Einstein to grab my boyfriend some breakfast he’d be able to eat quick. I was on a little bit of a time constraint so I ran in and hoped the line wasn’t too long. Luckily I was able to order right away (though in hindsight online ordering probably would’ve been the best solution to my probelm) but the staff was very quick and very helpful. I got my food in less than five minutes.

The cashier was super friendly and the ladies behind the counter were so nice. They even let me borrow a sharpie to write on my boyfriend’s bag.

The sandwich I got was a Biscuits and Gravy sandwich (which has neither biscuits nor gravy) but he loved it. He said it was absolutely amazing and that the country pepper smear made it taste just like biscuits and sausage gravy. He also said his mocha was delicious and the extra shot of espresso gave him the energy he needed. Service is always wonderful and they do well with larger orders, especially if you give them a heads up the night before (which is just the nice thing to do.) Plus ordering on the app is super easy, though customization is limited but their standard fare is pretty darn good.

Atmosphere: 5

Food: 5

Service: 5

I’ve been a customer at this location for quite some time, usually greeted with professionalism—especially when the owner or manager is present. However, my recent experience was extremely disappointing and needs to be shared.

While attempting to order a bagel sandwich this morning, I was ignored by no fewer than four employees stationed at different areas of the counter. I stood unacknowledged for an uncomfortably long time until one staff member, wearing a face mask, finally addressed me. Unfortunately, her first words were mumbled and unclear. When I politely responded with “Pardon me?” she abruptly and rudely shouted, “WHAT DO YOU WANT?”

I tried to proceed with my order, only to be met with continued rudeness. Before heading to the cashier—who also ignored me initially—I asked the original staff member if I had somehow interrupted her, as her tone and behavior clearly suggested that I had. She offered no apology or professionalism in response.

It’s disheartening to encounter this level of disrespect, especially when it seems to only occur in the absence of management. There’s a noticeable difference in the way customers are treated depending on who’s supervising.

While I will likely continue to visit due to the convenience and the quality of the food, customers and ownership alike should be aware: the service here can drastically shift from courteous to outright rude depending on who is working and whether they’re being held accountable.

Atmosphere: 3

Food: 3

Service: 1

Great experience

Avocado bagel had the THINNEST layer of avo and the bagel was soggy. I’ve had this item at other locations so I know how out supposed to be prepared. I’ll never visit this location again, complete ripoff.

The employees are always very friendly and my food is always good!

barely any cream cheese on my bagels, + staff wasn’t that friendly

The gals over there are so friendly and, fast and hospitable
Thank you

Atmosphere: 5

Food: 5

Service: 5

The workers were nice and everything came out fast. They had a lot of options for the bagels which other locations are usually out of

Atmosphere: 5

Food: 5

Service: 4

For the most part, the service and food are good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Breakfast Sandwich, Twice-Baked Hashbrown, Everything Bagel

We visited this location last Sunday around noon. I’d never been to an Einstein Bros. before, so I wasn’t sure what to expect, but geez, I definitely didn’t expect what I got. The employees behind the counter were not very friendly or professional. They just seemed annoyed that we were ordering. The cashier had a lollipop sticking out of her mouth, and handed us a bag of food that wasn’t even ours. When we finally got our correct order, we had to sit at a dirty table because every single table in the place was filthy. Maybe we just caught them at a bad time, because this place seems to get decent reviews - but I definitely won’t be back after that experience.

Atmosphere: 1

Food: 3

Service: 2